21
Evolution
TROUBLESHOOTING
Service problems that appear to be major can often be solved easily.
You can be your own troubleshooter by reviewing this guide. All other
servicing should be performed by an authorised service agent or
qualified technician.
Contact Wertheim Customer Service for your nearest authorised
service agent on 1800 815 270 (AUS), 0800 282 288 (NZ).
FAULT
CAUSE
SOLUTION
Cleaner doesn’t
start
- Flat battery
- Charge the vacuum
cleaner
Reduced suction
- The dust canister is full of
dust
- Dust bin filter is blocked
- The air way is blocked
- Empty the dust canister
- Clean or replace the dust
bin filter
- Clear the air way
Insufficient
application time
after charging
- Insufficient charging time
- Normal discharge
reduction
in battery
- Fully charge the battery
according to the
instruction described in
the charging section
- Purchase a new battery
The charging
indicator light
failed to turn on
during charging
- The cleaner is not
connected to the
charger adapter
- The cleaner is connected
to a wrong charger
- Connect the cleaner to
the charger adapter
- Check that the charger
model number is
ZD12D260050AU
The charging
indicator flash red
during operation
- The roller brush is jammed
- The suction inlet is
blocked
- Turn off the cleaner and
remove the battery.
Follow the maintenance
procedures in this manual
to clean the roller brush
- Turn off the cleaner and
remove the battery.
Follow the maintenance
procedures to clear the
blockage
