Warranty Service
In the United States, please send your watch to: Wenger Watch Repair Center,
15 Corporate Drive, Orangeburg, NY 10962. Please include a check or money
order payable to Wenger NA in the amount of $10(US) to cover the cost of
return shipping and handling (California residents exempt). If your warranty has
been rendered void as a result of non-compliance with above warranty restrictions,
we will send you an estimate before any repairs are made. When sending your
watch to our Service Center, please pack it securely. We suggest insuring the
shipment as Wenger NA cannot be responsible for packages not received by the
company. Be sure to include your name, mailing address, phone number, email
address, proof of purchase and a brief description of the problem. Wenger is not
responsible for damage or loss in shipping. Note: Do not send watch boxes. If
you have questions or concerns, please call 800-267-3577 or 800-447-7422 to
speak to a Customer Care Associate. You may also visit us on the web at
www.WengerNA.com or contact us via e-mail at [email protected]. In
Canada call: 888-838-1504. Outside the U.S. or Canada, please visit
www.WengerWatch.com for further instructions.
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3-Year Limited Warranty
Wenger is proud to stand by our quality Swiss craftsmanship with a 3-Year
Limited Warranty. This Wenger watch is warranted to the original consumer/
purchaser against breakage or malfunction under normal use due to defects in
material or workmanship. This 3-Year Limited Warranty also includes all
components and craftsmanship of the Swiss movement and watch case. We will
repair, or at our option, replace any defective Wenger watch with the same or
comparable model. We will refund the purchase if repair or replacement is not
commercially possible. The warranty will become null and void if the timepiece
is misused, abused, tampered with or taken apart, or if the timepiece is
repaired by anyone other than an authorized dealer. The warranty is not extend-
ed to the watch strap, bracelet, finish, crystal or battery. The warranty does not
cover any incidental, consequential or special damage arising from any or all
uses of the Wenger watch. Wenger watches must be repaired by an authorized
dealer or the warranty is void. Some states do not allow the exclusion or limita-
tions of incidental, consequential or special damages, so the above limitations
may not apply.
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