WARRANTY STATEMENT
40
WEN Products is committed to building tools that are dependable for years. Our warranties are consistent with this
commitment and our dedication to quality.
LIMITED WARRANTY OF WEN PRODUCTS FOR HOME USE
GREAT LAKES TECHNOLOGIES, LLC (“Seller”) warrants to the original purchaser only, that all WEN consumer power
tools will be free from defects in material or workmanship during personal use for a period of two (2) years from date
of purchase or 500 hours of use; whichever comes first. Ninety days for all WEN products if the tool is used for pro-
fessional or commercial use. Purchaser has 30 days from the date of purchase to report missing or damaged parts.
SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent per-
mitted by law, any warranty or condition implied by law, shall be the replacement of parts, without charge, which are
defective in material or workmanship and which have not been subjected to misuse, alteration, careless handling,
misrepair, abuse, neglect, normal wear and tear, improper maintenance, improper storage, incorrect lubricants/fuels,
or other conditions adversely affecting the Product or the component of the Product, whether by accident or inten-
tionally, by persons other than Seller. To make a claim under this Limited Warranty, you must make sure to keep a
copy of your proof of purchase that clearly defines the Date of Purchase (month and year) and the Place of Purchase.
Place of Purchase must be a direct vendor of Great Lakes Technologies, LLC. Purchasing through third party vendors,
including but not limited to garage sales, pawn shops, resale shops, or any other secondhand merchant, voids the
warranty included with this product. Contact [email protected] or 1-800-232-1195 with the following
information to make arrangements: your shipping address, phone number, serial number, required part numbers, and
proof of purchase. Damaged or defective parts and products may need to be sent to WEN before the replacements
can be shipped out.
Upon the confirmation of a WEN representative, your product may qualify for repairs and service work. When return-
ing a product for warranty service, the shipping charges must be prepaid by the purchaser. The product must be
shipped in its original container (or an equivalent), properly packed to withstand the hazards of shipment. The product
must be fully insured with a copy of the proof of purchase enclosed. There must also be a description of the problem in
order to help our repairs department diagnose and fix the issue. Repairs will be made and the product will be returned
and shipped back to the purchaser at no charge for addresses within the contiguous United States.
THIS LIMITED WARRANTY DOES NOT APPLY TO ITEMS THAT WEAR OUT FROM REGULAR USAGE OVER TIME,
INCLUDING FILTERS, SPARK PLUGS, VOLTAGE REGULATORS, BRUSHES, GASKETS, O-RINGS, WHEEL KITS, BAT-
TERIES, RECOIL STARTERS, HIGH PRESSURE HOSES, SPRAY GUNS, ETC. ANY IMPLIED WARRANTIES SHALL BE
LIMITED IN DURATION TO TWO (2) YEARS FROM DATE OF PURCHASE. SOME STATES IN THE U.S. AND SOME
CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT
NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT. SOME
STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IN-
CIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY TO
COUNTRY.
THIS LIMITED WARRANTY APPLIES ONLY TO ITEMS SOLD WITHIN THE UNITED STATES OF AMERICA, CANADA
AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES, CONTACT
THE WEN CUSTOMER SUPPORT LINE. FOR WARRANTY PARTS OR PRODUCTS REPAIRED UNDER WARRANTY
SHIPPING TO ADDRESSES OUTSIDE OF THE CONTIGUOUS UNITED STATES, ADDITIONAL SHIPPING CHARGES
MAY APPLY.
v.2019.06.07
