WELLTECH WellGate 5200 User Manual Download

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Welltech Computer Co., Ltd.

WellGate 5200 User Guide - V3

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Summary of Contents for WellGate 5200

Page 1: ...Welltech Computer Co Ltd WellGate 5200 User Guide V3 1...

Page 2: ...22 Chapter 4 Call Flow Editor 27 Configuration Manager 37 Load a configuration management 37 Save the working configuration to a selected configuration 38 Apply Change 39 Chapter 5 Peer to Peer Mode...

Page 3: ...75 Appendix 1 Call Flow Example 76 One Stage Dialing Gatekeeper Mode 76 One Stage Dialing Peer to Peer Mode 78 Two Stage Dialing Gatekeeper Mode 80 Two Stage Dialing Peer to Peer Mode 83 Two Stage Dia...

Page 4: ...nt Suppression for G 729A G 723 Support G 168 echo cancellation Configurable audio payload size adaptive jitter buffer Automatic voice fax detection and T 38 fax relay H 323 Annex D Support in band an...

Page 5: ...68 echo cancellation Configurable audio payload size adaptive jitter buffer Support in band and out of band DTMF FAX Support Automatic voice fax detection and T 38 fax relay H 323 Annex D Up to G3 FAX...

Page 6: ...ard disk button activity indicator 5 Reset key 6 Power indicator WellGate5200 Rear Panel 1 1 1 7 8 9 4 6 5 3 2 1 Functions 1 Electric Fan 2 AC Power outlet 3 AC Power switch Keep on 4 Com2 port not av...

Page 7: ...ndard Runtime 1 3 1 or later version to make it work Please refer to Appendix 2 Java plug in Install for detail Logon WellGate5200 Setp1 Start IE5 0 or later version to navigate WellGate5200 Managemen...

Page 8: ...e default user id is root and user password is root You can manage your user account via web refer to Section Account Manager as figure 2 1 2 Figure 2 1 2 Step 3 The screen shows the Home Page of Well...

Page 9: ...we need to change the network configuration Click Control Network to setup the network parameters as figure 2 2 1 Figure 2 2 1 Step 2 Enter the deserved IP address Submask and default gateway Apply th...

Page 10: ...igure 2 2 3 Note Network Control takes around 5 second to apply the new network configuration Please logon again with new IP address after 5 seconds System Time Configuration Step 1 When relogon to th...

Page 11: ...2 Figure 2 3 2 Step 3 Enter current date and time Apply the change by clicking Apply button as figure 2 3 3 Figure 2 3 3 Step 4 The screen will shows Setup system time successfully It means the Syste...

Page 12: ...ith a SNTP V4 Server click Time Sync button to setup it as figure 2 3 5 Figure 2 3 5 Account Manager Step 1 You can manage your user account by click Control Account Manager To add a new user account...

Page 13: ...d Login Password Confirm Password Confirm new password again User Role User Role Admin Administrator Operator Description Step 3 When screen shows Create user account successfully It means user accoun...

Page 14: ...elogin Step 1 Click Control Relogin to relogon by another user account as figure 2 5 1 Figure 2 5 1 Step 2 Enter new User ID and Password to relogon the WellGate5200 as figure 2 5 2 Figure 2 5 2 WellG...

Page 15: ...Welltech Computer Co Ltd Step 3 The screen shows the Home Page of WellGate5200 as figure 2 5 3 Figure 2 5 3 WellGate 5200 User Guide V3 15...

Page 16: ...200 Prefix 5 PSTN T1 E1 IP LanPhone E164 1001 Gatekeeper H 323 incoming calls Gatekeeper Mode Call Flow PSTN DNIS 02822656991001 Inbound DM PSTN_in_drop Make Call 1001 H 323 DNIS 5933111222 Inbound DM...

Page 17: ...interface Step 1 Now we are going to setup the VoIP interface click Configuration Interface to setup VoIP T1 E1 interface as figure 3 2 1 Figure 3 2 1 Step 2 Double click the installed interface i e...

Page 18: ...to section Interface Configuration for more detail IP Address 192 168 111 204 Subnet Mask 255 255 255 0 Default Gateway 192 168 111 254 Clock Source External or internal for PSTN PCM Type A law or Mu...

Page 19: ...setup the PSTN trunk parameters Step 1 Select the installed interface to modify the trunk parameter by click Detail button as figure 3 3 1 Figure 3 3 1 Step 2 Select the trunk to be modified and clic...

Page 20: ...Changed Parameters Trunk Type E1 or T1 Termin Type User Side or Network Side Trunk Mode Normal Protocol Tag ISDN protocol used Line Code T1 or E1 line code used Inbound DM Group PSTN_in_drop refer to...

Page 21: ...Step 2 Enter the correct parameter for deserved Gatekeeper mode Gatekeeper IP E 164 and Register H 323 ID Inbound DM Group and apply the change as figure 3 4 2 Figure 3 4 2 Frequency used parameters R...

Page 22: ...side Interface configuration for PSTN side H 323 Configuration for IP side at the selected interface in order to meet local PSTN dialing requirement It can also be used in Call Flow Edit for flexible...

Page 23: ...5 2 Figure 3 5 2 Field Description Group ID 0 Use to identify the DM Group Description H323_In_Drop Step 3 When you see the screen with the new added DM Group Select the new created DM Group and click...

Page 24: ...incoming calls enter the related parameters i e H323_in_drop and apply as figure 3 5 6 Figure 3 5 6 Field Description Matched Pattern 5 pattern to be matched Group ID 1 H323_In_Drop belong to this DM...

Page 25: ...ern 502 Delete 502 Drop New dialed number becomes 82221111 Step 6 Create another DM Group and DM record PSTN incoming calls enter the related parameters i e PSTN_out_drop and apply as following descri...

Page 26: ...ete 0282265699 Drop New dialed number becomes 1001 Step 6 You can see the screen display the new configuration DM as figure 3 5 8 Figure 3 5 8 Note Digit Manipulation have to tapped for PSTN Side Trun...

Page 27: ...Component Description New Create a new call flow Load Call Flow Load call flow from WellGate5200 Save Save a call flow in WellGate5200 Cut Cut a component Copy Copy a component Paste Paste a component...

Page 28: ...r AAA Send Authorization for validation o Success To Success to component o Failed To Failed to component Answer Answer incoming call PSTN only Branch Play an announcement and branch into different ro...

Page 29: ...IS ANI o Digit From Start digit from o Digit To End digit to o Valid To If the checked variable is success to validate o Invaried To If the checked variable is not success to validate CIB Call Informa...

Page 30: ...coming IP address User User ID o Allow To If it is met the ACL difired o Disallow To If it isnot met the ACL difired CTB Calling type Branch o PSTN To If PSTN incoming call o H 323 To If H 323 incomi...

Page 31: ...esponse No Answer Call Reject o H 323 H 323 disconnect reason code No Bandwidth Unreachable Destination Destination Rejection No Permission Unreachable Gatekeeper DM Digit Manipulation o DM Parameter...

Page 32: ...o Successfully connect to remote site o Failed Other to The next component when default failed call o Failed Reason Failed reason selection o Failed To When the failed reason occurred go to o Line Pro...

Page 33: ...to o End of DTMF The digit to indicate dial end PD Play Duration for prepaid purpose o Voice File Leading voice prompt file o Language Play duration language section English Chinese The RADIUS server...

Page 34: ...n value to a variable o Assign To Assigned variable o Use SysParam Use system parameter to replace or not o Value ANI DNIS User ID or other digits Start Call flow start o Next Component Quit Disconnec...

Page 35: ...t 1032 CTB 1032 Call Type Branch PSTN To 1105 H 323 To 1104 1104 Route for H 323 call MakeCall 1004 Connecting Call Route Mode PSTN Finish To 1006 Failed Other To 1006 Disc 1006 Disconnect Reason PSTN...

Page 36: ...per Call Finish To 1006 Failed Other To 1006 Disc 1006 Disconnect Reason PSTN No normal call clear Call Flow Make Call 1004 Call to PSTN Start 1000 CTB 1032 PCUI 1001 Voice Please Input Telephone Numb...

Page 37: ...1 1 Figure 4 1 1 Step 2 When screen shows Current configuration will lost Are you sure to load this configuration Click on OK button to load the saved configuration to the working configuration as fig...

Page 38: ...ave as figure 4 2 1 Figure 4 2 1 Step 2 when screen shows Description please enter the configuration description i e Gatekeeper_mode_update for the saved configuration as figure 4 2 2 Figure 4 2 2 Ste...

Page 39: ...new working configuration the system must be restarted to take effect Step 1 Click Configuration Apply Change the screen show The change you mode need to restart the system for apply please confirm t...

Page 40: ...s PSTN DNIS 02822656991001 Inbound DM PSTN_in_drop Make Call 1001 H 323 DNIS 5932111222 Inbound DM H 323_out_drop Make Call 0932111222 Digit Manipulation Please refer section Digit Manipulation Networ...

Page 41: ...Call Flow Editor Call Flow P2P Mode Make Call 1004 Call to PSTN Start 1000 CTB 1032 PCUI 1001 Voice Please Input Telephone Number Answer 1105 Off Hook 1105 PSTN in Make Call 1096 Make Peer to Peer cal...

Page 42: ...to configure the H 323 parameters as figure 4 7 1 Figure 4 7 1 Step 2 Change Register To Gatekeeper to No to enable peer to peer mode as figure 4 7 2 Figure 4 7 2 Frequency used parameters Register to...

Page 43: ...iguration as figure 4 7 3 Figure 4 7 3 Address Book For making a Peer to Peer call the IP device must has an address record in the phone book for routing Step 1 Click Address Book adds a new address b...

Page 44: ...Figure 4 8 2 Field Description Name Lanphone1001 Tel Prefix 1001 Trans Address 192 168 111 102 or 192 168 111 102 1720 Step 3 You can see the screen displays the new Address Book as figure 4 8 3 Figur...

Page 45: ...Welltech Computer Co Ltd Configuration Manager Please refer to section Configuration Manger Apply Change Please refer to section Apply Change WellGate 5200 User Guide V3 45...

Page 46: ...message out VoIP enable VoIP site RADIUS billing message or not PSTN enable PSTN site RADIUS billing message or not o Radius Stop Log CDR into the file and send RADIUS stop billing message out VoIP en...

Page 47: ...mmunication expired notice tone selection o Notify Tone 1 o Notify Tone 2 Interface Configuration Start Path Configuration Interface Figure 6 2 1 Basic Parameter Description Interface ID System parame...

Page 48: ...recedence o Network Precedence IP TOS Top of Service with the following priority selection o Normal Service o Minimize Monetary o Maximize Reliability o Maximize Thought o Minimize Delay PCM Idle Patt...

Page 49: ...n Description Description for this trunk ID Termin Side Network site or User Site normally you set to user site when connect to switch o User Side o Network Side Trunk Mode Trunk operation mode o Disa...

Page 50: ...for most of European ISDN standard E1 MFCR2 E1 CAS R2 E1 AUSTEL ISDN Australia E1 ISDN Variance E1 HKT ISDN Hong E1 ISDN Kong Variance E1 KOR ISDN Korea E1 ISDN Variance Line Code T1 you can choose AM...

Page 51: ...nd for unknown facility IE if it is set o 0x0002 No Status message send for invalid content of a valid facility IE if it is set o 0x0080 Send Connect Ack message when receive Connect message if it is...

Page 52: ...xternal Authentication by RADIUS Ext AAA Failure Opt Bypass or disconnect incoming calls when external RADIUS AAA is failed to connect E 164 Tel Telephone number to be registered to Gatekeeper Registe...

Page 53: ...st Start H 323 incoming only Enable Fast Start for H 323 incoming calls only o Fast Start H 323 outgoing only Enable Fast Start for H 323 outgoing calls only o Early H 245 Use Early H 245 H 245 Tunnel...

Page 54: ...ault 20ms Access Control Access Control list can be used to filter the calls forms the IP Network DNIS and ANI It must be used in call flow edit to take effect H 323 ACL Start Path Configuration Acces...

Page 55: ...are allowed for calls o Disallow The calling numbers are disallowed for calls Note If in the system has both allowance and disallowance setup the system will check allowance first and disallowance lat...

Page 56: ...calls Note If in the system has both allowance and disallowance setup the system will check allowance first and disallowance later If only disallowance inputted all DNIS will allow to work except disa...

Page 57: ...user account New a Calling Rate Click Calling Rate button to add a new calling rate as figure 6 5 5 Figure 6 5 5 Calling rate is used to convert credit point into credit time in second For example you...

Page 58: ...dit to take effect Hunting Group Start Path Configuration Routing Plan Hunting Group Figure 6 6 1 Parameters Group ID Hunting Group ID Description Description of Hunting Group Hunting Method Route sel...

Page 59: ...ID Select the T1 E1 according to the selection of Hunting Group ID when dialed number is matched Allow Use Others To select other T1 E1 trunk when all trunk are busy at your desired Hunting Group o A...

Page 60: ...Auth IP Backup Radius Authentication Server IP address Backup Auth Port Back Radius Authentication Server Port Backup Acct IP Back Radius Account Server IP address Backup Acct Port Back Radius Accoun...

Page 61: ...hows The change you mode need to restart the system for apply please confirm to restart or do it later Click on OK button to reboot the system Figure 6 8 1 2 For the modification can be changed to fly...

Page 62: ...Click Control System Figure 7 1 1 Parameter Soft Reset Soft Reset at WellGate5200 Restart Restart the WellGate5200 Shutdown Shutdown the WellGate5200 System Time Please refer to section System Time Ne...

Page 63: ...ommunity name for network manager system accessing Community Rights Giving access right to the community Note It takes around 1 minute to update SNMP configuration and display successful message Promp...

Page 64: ...etwork security in order to execute this recording Click Tool Internet Option Security Custom Level 2 Enable the following security to active setting Voice prompt editor Download unsigned ActiveX cont...

Page 65: ...3 2 Figure 7 3 2 Stop Pause Play Step 2 Click Stop or Pause button to stop record and click Play button to listen the voice prompt as figure 7 3 3 Figure 7 3 3 Save Step 3 Click Save button to saving...

Page 66: ...999 raw as figure 7 3 5 Figure 7 3 5 Note The file name must be raw file format Open Remote File Step 5 Click Open Remote File button to open voice file at WellGate5200 and screen shows Voice File Lis...

Page 67: ...ter Co Ltd Close Step 7 Click Close button to close the voice file as figure 7 3 8 Figure 7 3 8 Copy Step 8 Select the desired voice range and click Copy button as figure 7 3 9 7 3 9 WellGate 5200 Use...

Page 68: ...paste the voice range as figure 7 3 10 Figure 7 3 10 Cut Step 10 Select the desired voice range and click Cut button as figure 7 3 11 Figure 7 3 11 Save As Refer the Section Save Save Remote As Refer...

Page 69: ...n modification you can see the configuration that haven t be changed as figure 7 3 12 Figure 7 3 12 Redo Refer Section Undo Zoom Zoom In Zoom Out Step 14 Select the desired voice range click Zoom butt...

Page 70: ...igure 7 3 14 Figure 7 3 14 Delete Remote file Step 16 Click Delete Remote file button to delete remote voice file as figure 7 3 15 Figure 7 3 15 Call Flow Editor Please refer section Call Flow Editor...

Page 71: ...rade the software as figure 7 4 1 Figure 7 4 1 Field Description File Name Upload the software file name Upload Remote Upload the software at WellGate5200 Apply Remote apply the upload at WellGate5200...

Page 72: ...eld Description Refresh Interval second Refresh interval time 1 5 10 seconds Line ID Line ID format Interface trunk channel Talk Time Total conversation time Successfully calls Total successfully call...

Page 73: ...al time 1 5 10 seconds Line ID Line ID Line Status Current time status Call Originate Call originate site ANI String Calling party number DNIS String Called party number PSTN Status PSTN site status H...

Page 74: ...date Time Event created time Source Executable program Category Event type none welltech Sys Event ID Event Log Note You can click Clear button to clear all event log See the detail event log Double c...

Page 75: ...nfo Figure 8 4 1 Filed Description Get Log Get debug log 1 999 Clear Clear log Ping You can use the Ping to check an IP is active or not Start Path Configuration Ping Figure 8 5 1 Field Description Ho...

Page 76: ...nts Start 1000 Start Next Component 1001 CTB 1001 Call Type Branch PSTN To 1019 H 323 To 1002 1002 Route for H 323 call MakeCall 1002 Connecting Call Route Mode PSTN Finish To 1003 Failed Other To 100...

Page 77: ...3 Failed Other To 1003 Disc 1003 Disconnect Example Used Call Flow Make Call 1002 Call to PSTN Start 1000 CTB 1001 PSTN 1010 H323 1002 1010 PSTN in Make Call 1010 Make Gatekeeper call to H 323 1102 H...

Page 78: ...ts Start 1000 Start Next Component 1001 CTB 1001 Call Type Branch PSTN To 1019 H 323 To 1002 1002 Route for H 323 call MakeCall 1002 Connecting Call Route Mode PSTN Finish To 1003 Failed Other To 1003...

Page 79: ...h To 1003 Failed Other To 1003 Disc 1003 Disconnect Example Used Call Flow Make Call 1002 Call to PSTN Start 1000 CTB 1001 PSTN 1010 H323 1002 1010 PSTN in Make Call 1010 Make Peer to Peer call to H 3...

Page 80: ...t Component 1001 CTB 1001 Call Type Branch PSTN To 1019 H 323 To 1002 1002 Route for H 323 call MakeCall 1003 Connecting Call Route Mode PSTN Finish To 1003 Failed Other To 1003 Disc 1003 Disconnect R...

Page 81: ...ll PCUI 1018 Prompt and connect user information Play Type Voice or dial tone Voice File 0001 raw Max DTMF 8 Result Append To DNIS End of DTMF Next Component 1010 MakeCall 1010 Connecting Call Route M...

Page 82: ...323 1102 PCUI 1018 Voice Please Input Telephone Number Answer 1016 Off Hook 1019 PSTN in Make Call 1010 Make Gatekeeper call to H 323 1102 H 323 in Disc 1003 Disconnect Finish to Failed other to Finis...

Page 83: ...xt Component 1001 CTB 1001 Call Type Branch PSTN To 1019 H 323 To 1002 1002 Route for H 323 call MakeCall 1003 Connecting Call Route Mode PSTN Finish To 1003 Failed Other To 1003 Disc 1003 Disconnect...

Page 84: ...null PCUI 1018 Prompt and connect user information Play Type Voice or dial tone Voice File 0001 raw Max DTMF 8 Result Append To DNIS End of DTMF Next Component 1010 MakeCall 1010 Connecting Call Rout...

Page 85: ...323 1102 PCUI 1018 Voice Please Input Telephone Number Answer 1016 Off Hook 1019 PSTN in Make Call 1010 Make P2P Call call to H 323 1102 H 323 in Disc 1003 Disconnect Finish to Failed other to Finish...

Page 86: ...nents Start 1000 Start Next Component 1001 CTB 1001 Call Type Branch PSTN To 1022 H 323 To 1003 1003 Route for H 323 call MakeCall 1003 Connecting Call Route Mode PSTN Finish To 1012 Failed Other To 1...

Page 87: ...F Next Component 1006 PCUI 1006 Prompt and connect user information Play Type Voice or dial tone Voice File 0003 raw Max DTMF 8 Result Append To Password End of DTMF Next Component 1007 PCUI 1007 Prom...

Page 88: ...lay Announcement Dynamic Play Disable Voice File 0005 raw Language English Interrupted No Next Component 1011 Disc 1011 Disconnect MakeCall 1013 Connecting Call Route Mode Gatekeeper Call Finish To 10...

Page 89: ...n Quit 1012 Disconnect Success or failed other to Success or failed to PCUI 1005 Voice Please enter User ID PCUI 1007 Voice Please enter the destination AAA 1008 Success 1025 Failed 1010 PA 1010 Voice...

Page 90: ...ady installed Java After downloaded the java runtime version 1 3 1 or later from Sun you just follow the wizard to install the Java runtime When you see the display shows Select Browsers do not select...

Page 91: ...n Gateway Name H 323 gateway aliases Conf ID GUID Call Type Telephony or VOIP Call Originate originate or answer Setup Time Call initiate time UTC time Acct Session Id N A Acct Delay Time N A Billing...

Page 92: ...Cause Disconnect cause code Voice Quality Voice Quality Gateway ID Remote gateway IP address Acct Session Id N A Acct Input Octets N A Acct Output Octets N A Acct Input Packets N A Acct Output Packets...

Page 93: ...__ Book setting H 245 tunneling Enable Disable Fast Connect Enable Fast Start Early H 245 Disable Separate H 245 after Fast Start Yes No Fast Start Enabled Codec G 711 a law G 711 u law G 729 G 729 A...

Page 94: ...ublic 7digits with ANI E1 R2 MF Egypt no ANI E1 R2 MF Egypt with ANI E1 R2 MF India 10Digits no ANI E1 R2 MF India 10Digits with ANI E1 R2 MF Indonesia 7Digits no ANI E1 R2 MF Indonesia 7Digits with A...

Page 95: ...DN 5ESS 10 ISDN DMS100 ISDN NTT ISDN INS1500 CAS CAS Idle ABCD signal Default 1 specified ______ T1 CAS Variance T1 E M BellCore Feature Group D Wink Start T1 E M Delay Start T1 E M Feature Group A Im...

Page 96: ...Welltech Computer Co Ltd Appendix 5 Interface LED Description Interface Real Panel Ethernet LED Trunk LED Trunk RJ48 Wiring WellGate 5200 User Guide V3 96...

Page 97: ...Prompt Index File Name Description 0001 raw Please enter the destination 0002 raw Please enter your user ID 0003 raw Please enter your password 0004 raw You have 0005 raw User ID or password is inval...

Page 98: ...ACL 55 Access Mode 55 ANI 55 Apply Change 61 C Call Flow Editor 27 AAA 28 Answer 28 Branch 28 CDV 29 CIB 29 CIV 30 CTB 30 Cut Rule 30 Disc 31 DM 31 MakeCall 31 PA 32 PCUI 33 PD 33 PSTN L H 33 Set Data...

Page 99: ...53 Fax Transport 53 Fax Rdepth 54 FS Enable 53 Gatekeeper IP 52 Gatekeeper RAS 52 G 711 Psize 54 G 723 Psize 54 G 729 Psize 54 H 245 Option 54 H 245 Tunneling 53 H 450 Service 54 Inbound DM Group 53 M...

Page 100: ...r Opt Factor 49 License Key 47 PCM Idle Pattern 48 PCM Type 47 Serial No 47 Silence Compress 49 Subnet Mask 47 UDP Port Base 48 L Line Detail 73 ANI String 73 Call Originate 73 DNIS String 73 Escape T...

Page 101: ...t Port 60 Acct Retry Interval sec 60 Auth IP 60 Auth Port 60 Auth Retry Interval sec 60 Back Acct IP 60 Back Acct Port 60 Back Auth IP 60 Back Auth Port 60 Max Retry 60 Response Timer sec 60 Secret Ke...

Page 102: ...49 Inbound DM Group 50 Input Gain 51 Interface ID 49 Line Code 50 Local Ring Back 50 Outbound DM Group 50 Out Gain 51 Protocol Tag 50 PSTN Trace 50 Src Num Presen 51 Src Num Screen 51 Src Num Type 51...

Page 103: ...itor 27 CDR Information 91 Configuration 46 Configuration Manger 37 D Digit Manipulation 22 Debug Info 75 E Event Log 73 Environment used in this section 16 G Gatekeeper Mode Configuration 16 H H 323...

Page 104: ...Co Ltd P Peer to Peer Configuration 40 Ping 75 Prompt Manager 63 R Radius Setting 60 Relogin 14 Routing Plan 58 S SNMP 63 System Description 4 System Time Configuration 10 U Upgrade 71 WellGate 5200...

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