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COPYRIGHT © 2019 ADI
CONNECTED EQUIPMENT GUARANTEE
How Do You Open A Connected Equipment Claim?
1.
For Connected Equipment Guarantee claims, contact CyberPower Systems at (877) 297-6937 or write
to Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379, or send an
e-mail message at [email protected] for instructions, within 10 days of the occurrence.
2.
When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3.
You must provide a dated purchase receipt (or other proof of the original purchase) for the Cyber
Power unit and connected equipment. You also need to provide a description of the damage to your
connected equipment.
4.
Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a
repair cost estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the shipping label or include it with the
product. You must prepay all shipping costs, you are responsible for packaging and shipment, and
you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will CyberPower Do To Correct Problems?
CyberPower will inspect and examine the Product.
If it appears the UPS failed to protect any equipment plugged into it, CyberPower will send you forms for
making your claim for the connected equipment. CyberPower will repair or replace the equipment that
was damaged because of the failure of the UPS or pay you the fair market value (NOT REPLACEMENT
COST) of the equipment at of the time of the damage. CyberPower uses Orion Blue Book, or other a
third-party valuation guides, or eBay, craigslist, or other source to establish that amount. The maximum
liability is limited to $300,000 for the 0E-RCKMT1000, 0E-RCKMT1500 and 0E-RCKMT2200.
LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARANTEE
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