4.
If none of the above resolves the issue, the alerts may be because the system is detecting an active Lifeguard Tag
that you may be unaware of. Use the Management App to determine which, if any, Tags are appearing in the
Entry
Alert Event page
. If a Tag does appear in the list, see below.
System goes into Entry Alert with active Tags, but no guards have entered the water.
1.
Scan the water immediately to confirm that there are no guards in the water.
2.
Scan the water to make sure that no Lifeguard Tag is fully submerged in the water.
3.
Use the LEA Management app to determine which Tag, if any, is appearing in the Entry Alert Event page. If a Tag
appears in the list the alert may be because the Tag is out of range, has a low battery, or is in a location where its
radio signals are being blocked by an obstruction.
4.
Check the status of the Tags using the app. If the Tag has a low battery remove it from the system (see
MANAGING TAGS section).
5.
If the Tag causing the alert does not have a low battery but its whereabouts are unknown, disable the Tag from
the system until it is found. Once found you may re-enable the Tag (see MANAGING TAGS section).
6.
If the Tag’s radio signals are being blocked by an obstruction, relocate the object causing the obstruction or
relocate the LEA Hub (See UNDERSTANDING WHERE TO PLACE THE LEA HUB section).
7.
If the problem persists with more than one Tag, restart the LEA Hub (see POWERING AND CHARGING YOUR
LEA Hub section).
8.
If restarting the Hub does not address the issue, move the Hub to a different location (see UNDERSTANDING
WHERE TO PLACE THE LEA HUB section).
The LEA Management App does not load or I am unable to connect to the Hub.
1.
Confirm that your smart device has WiFi turned on.
2.
Confirm that your smart device is connected to the
correct wireless network
.
2.
Reload/refresh the LEA Management App page until it reappears.
4.
If the above does not resolve the issue, restart the LEA Hub following the steps in POWERING AND CHARGING
YOUR LEA Hub section.
A Lifeguard Tag does not stay on.
1.
Make sure that the Tag is clean and free of debris.
2.
If the material or fabric the Tag is being attached to is too thick, magnetic force may be reduced and not strong
enough to keep the Tag in place. Consider using the Lanyard Adapter with a lanyard instead.
WAVE LEA System User Guide v0922-1.0
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