Watts pure water PWS30, Installation, Operation And Maintenance Manual

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39
Troubleshooting
Problem Cause Correction
Water conditioner
fails to regenerate
Electrical service to unit has been
interrupted
Assure permanent electrical service (check circuit breaker, GFCI,
fuse, plug, pull chain, or switch)
Controller is defective Replace controller
Power failure Reset time of day
Softener delivers
hard water
By-pass valve is open Close by-pass valve
No salt is in brine tank Add salt to brine tank and maintain salt level above water level
Injector screen plugged Clean injector screen
Insufficient water flowing into brine tank Check brine tank fill time and clean brine line flow control if plugged
Hot water tank hardness Repeated flushings of the hot water tank is required
Leak at distributor tube Make sure distributor tube is not cracked. Check O-ring and
tube pilot
Internal valve leak Replace seals and spacers and/or piston
Reserve capacity has been exceeded Check salt dosage requirements and adjust program to provide
additional reserve
Meter is not measuring flow Clean meter of foreign debris. Replace meter dome
Unit used too
much salt
Improper salt setting Check salt usage and salt setting
Excessive water in brine tank See- Problem “Excessive water in brine tank”
Loss of water
pressure
Iron buildup in line to water conditioner Clean line to water conditioner
Iron buildup in water conditioner Clean control and add mineral cleaner to mineral bed. Increase
frequency of regeneration
Inlet of control plugged due to foreign
material broken loose from pipes by
recent work done on plumbing system
Remove piston and clean control valve
Loss of mineral
through drain line
Air in water system Assure that well system has proper air eliminator control. Check
for dry well condition
Improperly sized drain line flow control Check for proper drain rate
Iron in conditioned
water
Fouled mineral bed Check backwash, brine draw, and brine tank fill.
Increase frequency of regeneration. Increase backwash time.
Excessive water in
brine tank
Plugged drain line flow control Clean flow control
Plugged injector system Clean injector and screen
Controller not cycling Replace controller
Foreign material in brine valve Replace brine valve seat and clean valve
Foreign material in brine line flow control Clean brine line flow control
Softener fails to
draw brine
Drain line flow control is plugged Clean drain line flow control
Injector is plugged Clean injector
Injector screen plugged Clean screen
Line pressure is too low Increase line pressure to 20psi
Internal control leak Change seals, spacers, and piston assembly
Service adapter did not cycle Check drive motor and switches
Control cycles
continuously
Misadjusted, broken, or shorted switch Determine if switch or controller is faulty and replace it, or
replace complete power head
Resin and gravel
in outlet water
Damaged lower distributor screen Replace distributor screen
High service flow
rate pressure drop
Resin damaged by chlorine/chloramine Replace resin
Foreign material in distributor screen Replace all media and distributor screens