Water Well MB18 User Manual Download Page 5

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6. Maintenance and Cleaning

1. It is recommended that your Filter Bottle is cleaned at least once a 

    month.
2. Remove the Filter Bottle from the Water Dispenser and allow any 

    water in the Upper and Lower Compartments to drain out.
3. Unscrew the Layered Filter Cartridges from the Upper Container and 

    place in a bowl of water along with the Filter Fabric to keep moist.
4. Unscrew the Dome from the Upper Container. 
5. Remove the Single Check Valve from the Lower Container.
6. Clean all the components (besides the Layered Filter Cartridges) with 

    a mild detergent.
7. Rinse thoroughly to remove all soap from the Filter Bottle parts and 

    dry.
8. Wipe the Layered Filter Cartridges with a clean damp cloth to remove

    any residue build up on the cartridges.
9. Run Cold water over the Filter Fabric and rub gently to release any 

    dirt trapped in the fabric.
10. Re-assemble the Filter Bottle as per Section 4 & 5 of the User Manual.

NOTE: Keep the Filter Bottle out of direct sunlight and away from open 

            windows, this reduces residue build-up inside the Filter Bottle.

NOTE: Ensure that the Filter Bottle is cleaned regularly. If you are not using 

            your filter bottle for any extended period of time, drain all the water 

            from the Filter Bottle and the Water Dispenser. When you are using

            the unit again, presoak the Layered Filter Cartridges and follow 

            Section 5.

7. Troubleshooting

PROBLEM POSSIBLE CAUSE

SOLUTION

The Water is 

filtering very 

slowly

1. It is the first filtration

2. The filters may be 

    depleted 

3. There may be a dry 

    section in the filters

4. The Dome may be 

    blocked

1. The first filtration may be very slow, 

    but will become faster over time as  

    this is a gravity fed filtration system

2. The Layered Filter Cartridges should 

    be changed every 4 - 6 months, 

    please replace your Layered Filter 

    Cartridges

3. Remove the Layered Filter Cartridges 

    from the Upper Container and hold 

    under fast running water to push 

    water through the Layered Filter 

    Cartridge and re-install.

4. Remove the Dome from the Upper 

    Container hold the Dome upside down 

    under fast running water to clear any 

    blockage in the fine grid, use a 

    scrubbing brush to clean if required.

3. Fill the Filter Bottle with 2lt of water and allow to filter into the Water 

    Dispenser.
4. Drain and discard the water from the Water Dispenser using both taps 

    and repeat point 3 twice more. (until water is clear in the Lower 

    Compartment of the Filter Bottle.
5. Follow instructions 5 & 6 of your Water Dispenser installation 

    instructions.

NOTE: Results and Filtration times may vary. For further technical 
            assistance please contact our call centre on 0860 099355 
            (available only in South Africa), or send us an e-mail enquiry 
            at [email protected] 

The biuld up 

of residue in 

the Lower 

Compartment 

is very fast

Unit is in Direct Sunlight 

and near a window

Move unit away from Direct Sunlight and 

any open windows. Follow the cleaning 

and maintenance proceedure

There is a 

discolouration 

and residue 

biuld-up on the 

Layered Filter 

Cartridge

1. Mineral Pot is in 

    direct sunlight

2. Filter is saturated

1. Move out of direct sunlight

2. Replace the filter Cartridge

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