17
Problem
Possible cause
Corrective action
Display shows “E1”.
Auto shut off due to
overheat has been
activated.
Inspect the Fireplace and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the Fireplace for 10 minutes
and allow it to cool down. Plug it back in and
turn it on; This is will reset the fireplace. Check
the Fireplace for signs of overheating. If the
problem persists discontinue use of the Fireplace
and contact customer service.
Display shows “E2”.
The thermostat sensor is
disconnected.
Unplug and plug the fireplace. If it doesn’t fix the
error message, contact customer service.
No Power
There is no power to the
unit.
Check that unit is plugged into a standard 120V
outlet. Press the power button several times and
make sure the power is set to the “ON” position.
The heater does not
blow warm air.
Thermostat setting is
preventing the Fireplace
from turning on.
Adjust the temperature settings to ensure that
the thermostat is set higher than the current
room temperature.
Power cord gets
warm.
Normal operation.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the
plug fits tight in the outlet. Fireplace draws more
current than small appliances, overheating of
the outlet may occur even if it has not occurred
with the use of other appliances. During use
check frequently to determine if your plug outlet
or faceplate is HOT! If so, discontinue use of the
Fireplace and have a qualified electrician check
and/or replace the faulty outlet(s).
Remote control
doesn’t work.
There are no batteries or
the signal is poor.
Change the remote batteries.
Operate remote control at a slow measured
pace.
Press the remote control buttons with even and
gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the remote to
