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53

Technical Support

We hope your Wansview IP Camera is enjoyable and easy to set up and use. You may have some 

additional questions or concerns that are not clarified in this user manual. 

Note: 

This user manual is for reference only. Slight differences may be found in the user interface.

All the designs and software here are subject to change without prior written notice.

For latest firmware and user manual, please go to 

www.wansview.com

 to download.

Summary of Contents for Q3

Page 1: ...Wansview HD IP Camera Q3 720P Q3S 1080P User Manual Revised 15th August 2017...

Page 2: ......

Page 3: ...Setting 18 2 6 4 SD TF Card Setting 18 2 6 5 Misc Setting 19 2 6 6 OSD On Screen Display Setting 19 2 6 7 Volume Setting 19 2 6 8 AC Frequency 20 2 6 9 Maintenance Reboot Restore 20 2 6 10 About Came...

Page 4: ...ection 43 5 3 3 2 Audio Detection 43 5 3 3 3 Linkage Alarm 44 5 3 3 4 Alarm Time 43 5 3 4 Web Access 45 5 4 Multi View 45 5 5 Local Setting 46 5 6 Scheduled Recording 46 5 7 Playback 47 5 7 1 Playback...

Page 5: ...download 2 Change the default password for your camera We suggest that your password is more than 8 10 characters and contains a combination of lowercase characters uppercase characters and numbers I...

Page 6: ...ra is placed in a ventilated area to prevent overheating 6 Operation and Maintenance Do not touch the camera sensor or lens directly To clean dust or dirt o of the lens use an air blower or a micro be...

Page 7: ...a CMOS Sensor Wi Fi Antenna and built in Speaker and Microphone It supports up to 128 GB SD cards The camera also has a Pan and Tilt function with 350 horizontal pan and 67 vertical tilt Full HD Vide...

Page 8: ...www wansview com 8 1 3 Uses 1 4 Speci cations Home Security Business Security Entryway Monitoring Baby Monitoring Pet Monitoring Elderly Parents...

Page 9: ...areas such as a covered porch as long as it remains dry and within its operating temperature range of 10 to 50 degrees C The camera is not waterproof and any exposure to moisture and or temperatures o...

Page 10: ...nect the camera to the power source with the provided adapter Users can connect cameras by Ethernet RJ 45 cables or through Wi Fi network In general cable connection o ers better video quality Note Wa...

Page 11: ...on the back of the camera and name the camera Then Next Input correct WiFi password and Next then the camera will trying to connect if connected Add success appears and it will go back to the Camera p...

Page 12: ...ra or there is a power cut the setup procedure needs to be repeated again and the camera s IP address changes To avoid repeating the setup procedure input your camera s IP and port in the router setti...

Page 13: ...the IR Led manually please Tap to turn ON OFF the IR LED 3 The Preset function allows to set up to 8 spots on the video and recall them quickly First select the spot then press 1 to 8 and then Viewin...

Page 14: ...ording tap again or exit from the live streaming In Local Picture and Record users can nd all the pictures and videos taken Share pictures and records Save records to phone and delete records To share...

Page 15: ...Alarm click Done to see the list of recorded video on the SD card The IP Camera begins recording when it detects movement audio and stops recording in 30 sec In this section users can customize the mo...

Page 16: ...Save Picture to Email When an alarm is detected the camera will send three pictures to the email box Users can set up to 2 recipients Click Mail Setting to setup the email Check your email provider fo...

Page 17: ...e 1 This camera supports only 2 4GHz frequency 2 Password shall be no longer than 31 characters In User Management users can set 3 level of access to the camera Administrator Full access rights Operat...

Page 18: ...s Enable the record coverage to overwrite the old les automatically Otherwise when the SD card is full recording function will stop Users can record videos from 2 to 15 minutes in the continuous mode...

Page 19: ...Screen Display Setting 2 6 7 Volume Setting Click OSD Setting to set Overlay time camera time in live streaming recording and pictures Overlay name camera name in live streaming recording and pictures...

Page 20: ...HZ 60HZ used in Japan Canada etc Reboot camera if Wi Fi connection is not working or if the camera app is frozen Please note that the setup procedure needs to be repeated again after reboots The camer...

Page 21: ...lly the camera s IP in the router in the Port Forwarding Section please consult your router user guide or search on line to view the camera The Login mask will appear 3 1 1 Plugin installation 3 1 2 V...

Page 22: ...eakers click here to listen from your camera Talk Activate the Talk function A microphone is needed in your PC Adjust volume under Set up Video Audio Audio Snapshot Capture live images and save to PC...

Page 23: ...page Click the video date to inquire Click Search to list the video les of the selected day Click listed les to play back Download les on PC with the download button 3 4 1 System System Status System...

Page 24: ...st medium slow and cruise circles Users can disable motion detection when the camera pan or tilt System Other Settings System Multiple Settings Turn o Led indicators at your choice Add up Cameras for...

Page 25: ...ical specialist except for FTP Server Settings and SMTP Settings Contact our friendly customer service for speci c technical needs Network IP setting You can set the camera IP address by your router D...

Page 26: ...he wireless router to be connected Input the password to connect to the router Click Save to complete Wi Fi Con guration After completing the con guration click Test to con rm whether it is connected...

Page 27: ...cess video on the device such as VLC Access links are as shown below The rst bit stream rtsp user password IP rtsp port live ch0 The second bit stream rtsp user password IP rtsp port live ch1 The thir...

Page 28: ...il Transfer Protocol This eld allows the user to enter the SMTP server used by the email service Server Port This eld allows the user to enter the port that corresponds to the selected SMTP server The...

Page 29: ...can set the exact AC Frequency Bit stream settings include Resolution 1920 1080 or 1280 720 Bit rate 256 4096kbps Frame rate 1 30fps Here you can adjust Microphone and Speaker volume Here you can adj...

Page 30: ...Enter Night Vision Setting to set IR LED and IRCUT Once IR LED is o the IR LED IR cut will not work any longer 3 4 4 Security To modify add delete administrator operator and viewer can be set in this...

Page 31: ...ing screen Security Mask Area not available for MAC users Users exclude up to 4 areas from monitoring Click Start Setting and check the windows 3 4 5 Alarm Motion and Audio Detection Alarm IO Detector...

Page 32: ...recording when it detects movement audio and stops recording in 30 sec In this section users can customize the motion detection feature This feature can be set on the app or in the web interface Moti...

Page 33: ...rm is detected the camera will send 2 pictures to the SD card Recording to SD TF When an alarm is detected the camera will send a 30 sec video to the SD card Trigger IO Output User can add a siren or...

Page 34: ...em on SD card Set the time span of each recording Choose the resolution bit rate Reminder The system default is automatic overwriting for the SD card video If the storage space is full the new video w...

Page 35: ...at you can save the les successfully The default video path is HYRec on disk C The default picture path is HYSnap on disk C 2 The user can start up the Motion Detection Alarm and view the ashing box o...

Page 36: ...wizard In camera setup choose Camera Type network IP Camera Manufacturer Other Click Next Choose setup Sighthound video with a network camera that is already working Click Next Select your camera by...

Page 37: ...automatically 4 Input the camera s password default is 123456 5 Hit Add 6 Save Success will appear click OK to close the dialog 5 1 2 Manually add camera suitable for outside network 1 Tap to add cam...

Page 38: ...2 Play Stop Video 5 2 1 Play Video When the camera is connected double click the camera or right click and choose Play to play the video 5 2 2 Stop Video Click to stop the video or right click the ca...

Page 39: ...Video Interface 5 3 1 Edit Device Right click the camera info and select Edit Device here can change the Device Name and Group and edit the username and password if input wrong or changed delete the...

Page 40: ...eck the camera status and Mac address and check the camera s rmware version User can select a speci c time zone or sync the time to PC or to a NTP Server User can create other accounts for family memb...

Page 41: ...her available WiFi Search the available WiFi and choose the one you want to connect then input the WiFi password click the icon behind to con rm if the password is correct Save then Open the Plan Reco...

Page 42: ...ty Note The temperature and humidity are unavailable on this model 2 Audio User can adjust the power frequency Power frequencies include 50HZ 220V voltage selects 50HZ 60HZ 110V voltage selects 60HZ 6...

Page 43: ...ion detected area to some important places tick each window move your mouse to the lower right corner and drag it can adjust the size of the window and can move it to the needed area User can choose t...

Page 44: ...Setting FTP Server Address This eld allows the user to designate an IP address or DDNS address for the FTP server Server Port This eld allows the user to designate the port number for the FTP server...

Page 45: ...e a speci c time 15 mintues for a interval The user can drag the mouse to perform continuous selection of the arming time 5 3 4 Web Access If the camera is added via IP Address right click and select...

Page 46: ...it will give you a name automatically combination of date and time user can edit the name 2 Select time User can select all if want to record 24 7 and clear it to choose a speci c time by dragging or...

Page 47: ...e click the recorded video name video will be broadcast User can select a certain or all the video and delete it from the list and the record path 1 Choose SD TF record and selected the camera you wan...

Page 48: ...of wansview Supports SmartP2P smart cloud platform camera Supports multinational language switching Supports local video Supports local video playback Supports image settings For stable operation of...

Page 49: ...a if it shows Error laoding palyer No playable sources found the problem is the ash player is disabled please follow below steps to enable the ash player 7 2 Unable to view the camera when using mode...

Page 50: ...installed for Chrome Here is how to install an IE tab for Chrome 1 Visit https chrome google com webstore search IE 20tab hl en to go to the Chrome web store to download and install an IE tab 7 3 Inst...

Page 51: ...ed to be installed for Firefox Here is how to install an IE Tab for Firefox 1 Please visit https addons mozilla org en US refox addon ie tab to download the IE Tab for Firefox 2 Open Firefox right cli...

Page 52: ...irectly connected to the router that is connected to the WAN port For example there are two routers Router 1 is directly connected to the WAN port and router 2 is connected to router 1 The camera and...

Page 53: ...ditional questions or concerns that are not clari ed in this user manual Note This user manual is for reference only Slight di erences may be found in the user interface All the designs and software h...

Page 54: ...ustomer receives any product which is faulty or dead on arrival please contact us rst Our technician will then examine the faulty product and process the warranty claim from there When contacting us p...

Page 55: ......

Page 56: ...www wansview com...

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