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WINDOWS-SPECIFIC PROBLEMS
The wireless LED does not
illuminate after pressing the
power button on the wireless
module.
1. Verify the Wacom wireless receiver is properly connected to an
active USB port. If connecting to a USB hub, make sure the hub is
connected to an active USB port and that the hub is active.
2. Verify the Wacom wireless module is properly installed in the tablet.
Press the power button to connect wirelessly.
3. If the LED still does not light, connect the USB cable between your
tablet and computer.
On the wireless module, check the battery status LED.
Amber indicates the battery is charging. Green indicates the battery
is fully charged. If the LED remains off, the battery may be
defective. Replace the battery.
4. If both the tablet status and wireless module LEDs remain off, then
contact the Wacom support staff for the area where your product
was purchased. See
When using the tablet, the
screen cursor or pen strokes
seem to lag or skip in some
applications.
See
Optimizing the wireless connection
for tips on improving the
connection.
The battery charging process
seems to stop whenever the
computer enters sleep mode.
As required, adjust your system power or energy saver settings so that
the computer does not enter sleep mode while the tablet battery is
charging.
You suspect the tablet
preferences may be
corrupted, or you want to
make sure that all settings are
at their factory defaults.
Use the Wacom Tablet Preference File Utility to work with preferences.
Close any open applications. Click the
START
icon and select A
LL
P
ROGRAMS
. Then select W
ACOM
T
ABLET
and W
ACOM
T
ABLET
P
REFERENCE
F
ILE
U
TILITY
.
1. It is a good idea to first back up your tablet preferences. In the
T
ABLET
P
REFERENCE
F
ILE
U
TILITY
dialog box, click B
ACKUP
... and
follow the prompts.
2. Use the Tablet Preference File Utility to delete the tablet
preferences as follows:
Single user. Under M
Y
P
REFERENCES
, click R
EMOVE
to delete the
preferences for the current user.
Multiple users. Under A
LL
U
SER
P
REFERENCES
, click R
EMOVE
to
delete preferences for multiple users. Administrator rights are
required to delete preferences for all users. Relaunch any currently
open tablet-aware applications that you may be running.
You can quickly restore tablet preferences that have been backed up
by clicking R
ESTORE
... under M
Y
P
REFERENCES
.
