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WARRANTY SERVICE
To obtain Warranty service within the U.S. or Canada contact:
Wacom Customer Care Center
Phone: 1.360.896.9833
Email Inquiry form: www.wacom.com
Should you have any questions about this Agreement, or if you desire to contact Wacom
for any reason, please contact in writing:
Wacom Technology Corporation
1455 NW Irving Street Suite 800
Portland OR 97209
USA
LIMITED WARRANTY
(CENTRAL AMERICA, SOUTH AMERICA AND THE CARIBBEAN)
Wacom warrants the product, to the original consumer purchaser, except for the
Software and consumable items such as the battery, pen cartridges, tablet surface
sheet and nibs, to be free from defects in materials and workmanship under normal use
and service for a period of two (2) years, from the date of original retail purchase, as
evidenced by a copy of the receipt and registration with Wacom within 30 days of
purchase.
The Software is licensed "as is." Wacom makes no warranty with respect to its quality or
performance. Wacom cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty
Period, you should contact Wacom Technical Support via telephone, email, or fax to
obtain an RMA (Return Merchandise Authorization) number and instructions for shipping
the product to a service location designated by Wacom. You should send the product,
shipping charges prepaid, to the designated service location, accompanied by the
return authorization number, your name, address and telephone number, proof of
purchase date, and a description of the defect. Wacom will pay for return shipping by
United Parcel Service or by an equivalent service as chosen by Wacom.
Wacom's sole obligation and entire liability under this warranty shall be, at Wacom's
option, either the repair or replacement of the defective product or parts thereof of which
Wacom is notified during the Warranty Period; provided, however, that you are
responsible for (i) the cost of transportation of the product to the designated service
location and (ii) any loss or damage to the product resulting from such transportation.
Wacom shall have no responsibility to repair or replace the product if the failure of the
product has resulted from accident, abuse, misuse, negligence, or unauthorized
modification or repair, or if it has been handled or stored other than in accordance with
Wacom's storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar
material, used in connection with the sale of the product, shall not be construed as an
express warranty that the product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER
WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS,
OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE
OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR
ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY.
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, TO THE DURATION OF WACOM'S EXPRESS WARRANTY.
SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION,
PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND
THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF
WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom's liability
for any damages to you or any party shall not exceed the purchase price you paid,
regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the
state of Washington.
This Limited Warranty is valid for and only applies to products purchased and used
inside Central America, South America or the Caribbean.
WARRANTY SERVICE
To obtain Warranty service within Central America, South America or the Caribbean
contact your local dealer or distributor.
Wacom Customer Care Center
Spanish: http://www.wacom.com/sp/productsupport/email.cfm
Portuguese: http://www.wacom.com/pr/productsupport/email.cfm
Should you have any questions about this Agreement, or if you desire to contact Wacom
for any reason, please contact in writing:
Wacom Technology Corporation
1455 NW Irving Street Suite 800
Portland OR 97209
USA
LIMITED WARRANTY
(EUROPE, AFRICA AND MIDDLE EAST)
WACOM warrants to you, as the initial purchaser, (hereinafter referred to as "you" or
"the customer") that the product hardware will remain free from defects in materials and
workmanship under normal use and service for a warranty period of TWO (2) YEARS,
and in case of Cintiq products for a warranty period of THREE (3) YEARS, commencing
from the purchase date and provided that the product was unused at the time of
purchase. Defects in wear parts (e.g. pen nibs, tablet surfaces and batteries) resulting
from normal wear and tear are exempt from the warranty. Furthermore, WACOM
warrants that the data carriers delivered with the product are free from defects in
materials and workmanship under normal use for a period of SIX (6) MONTHS from the
date of purchase.
If during the applicable warranty period the product, excluding any software, is
discovered to be defective, it should be returned immediately to the place of purchase in
its original packaging together with your name, address, and telephone number, a
description of the problem, and a copy of the original receipt. The customer shall be
liable for any possible damage or loss of the product during transit to the place of
purchase for this purpose.
WACOM's sole obligation and entire liability under this warranty shall be, at WACOM's
option, either the repair or the replacement of the product or parts thereof that prove
defective and that were returned within the applicable warranty period.
WACOM does not warrant to repair or replace the product if: (a) the damage to the product
results from accident, misuse, improper use, negligence or unauthorised alteration or
repair; (b) the product was not handled or stored according to the instructions provided by
WACOM; (c) the damage resulted from normal wear and tear of product parts; or d) the
serial number affixed by WACOM has been removed or rendered unintelligible.
Any descriptions, drawings, specifications, samples, models, notifications or similar
material provided in connection with the purchase of the product cannot be taken as an
explicit guarantee that the product corresponds to or fulfils your requirements.
The warranty guaranteed by law remains unaffected. You can claim defects of the
product in accordance with the relevant legal provisions.
WACOM shall only be liable for itself and its vicarious agents if a material contractual
obligation has been culpably breached in a manner jeopardising the purpose of the
contract or the damage is due to intentional acts or omissions or gross negligence. A
material contractual obligation is an obligation which is essential to the proper
performance of the contract on which the other party will typically rely. In case that the
culpable infringement of such a material contractual obligation is not due to intention or
gross negligence, the liability of a party shall be limited to such damages being typical
for the contract and which were reasonably foreseeable at the time of the closure of the
contract. Where these Terms and Conditions preclude or limit liability, this also applies to
the personal liability of the executive officers of the party concerned, its employees,
agents and subcontractors. The provisions of the product liability law
(Produkthaftungsgesetz) remain unaffected.
If, when a claim made under this warranty is checked, it emerges that it is outside the
permitted time period or is not covered by the warranty or that the product is not
defective, the customer will reimburse WACOM for associated costs.
This limited warranty shall apply if the registered office of the vendor is situated in the EU or
Iceland, Norway, Jersey, Switzerland, Russia, the Ukraine, Croatia, Serbia, Tunisia, Turkey,
Syria, Lebanon, Jordan, Israel, Egypt, the United Arab Emirates, Iran or South Africa.
This warranty is subject to German law. However, the applicability of the United Nations
Convention on Contracts for the International Sale of Goods is explicitly excluded. The
city of Krefeld, Germany, is the sole place of jurisdiction for all claims arising from this
contractual relationship and all disputes between the parties resulting from the
formation, handling or termination of the contractual relationship, provided that the
customer is a trader, a legal entity or fund under public law. The jurisdiction agreement
shall also apply for customers who do not have a general place of jurisdiction in
Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a
different sole place of jurisdiction must be established for the case. Furthermore,
WACOM is authorised to file a lawsuit against the headquarters of the customer.
