Wacom CINTIQ 21UX DTK-2100, Installation Manual

Page: 59 / 340

Troubleshooting
Page 55
MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box appears
telling you that either the driver
failed to load or the pen display
preferences have not yet been
created. The tablet portion of the pen display was not detected at
startup. Make sure the USB interface cable is securely
connected to an active USB port on your computer or to a
USB hub. Make sure that the Cintiq power LED is on and is
glowing blue. If this does not correct the problem, see
“Troubleshooting” on page 42.
From the G
O
menu, select the U
TILITIES
folder and launch the
S
YSTEM
P
ROFILER
. Select USB from the H
ARDWARE
section of
the C
ONTENTS
list. A Wacom USB pen display model should
be listed. If a pen display model is not listed, check the pen
display USB cable connection or try plugging the pen display
into a different USB port.
If this does not help, contact Wacom for Technical Support.
See “Technical support options” on page 57.
You suspect the pen display
preferences may be corrupted, or
want to make certain that all
settings are at their factory
defaults. Use the Wacom Tablet Utility to work with your preferences.
Close any open applications. Open the main A
PPLICATIONS
folder. Then open the W
ACOM
T
ABLET
folder and run the
W
ACOM
T
ABLET
U
TILITY
.
• It is a good idea to first back up your tablet preferences.
In the W
ACOM
T
ABLET
U
TILITY
dialog box, select C
URRENT
USER
or A
LL USERS
. Then click B
ACKUP
... and follow the
prompts.
• Then, delete the tablet preferences as follows:
Single user. When the utility starts, select C
URRENT USER
and click on the R
EMOVE
button. Log out, then log back
in. When the pen display driver loads it will create a new
preferences file with the factory defaults.
Multiple users. When the utility starts, select A
LL USERS
and click on the R
EMOVE
button. Log out, then log back
in. When the pen display driver loads it will create new
preferences files with the factory defaults.
You can quickly restore tablet preferences that have been
backed up for the C
URRENT USER
or A
LL USERS
by clicking on
the R
ESTORE
... button within the utility.
Note: Do not manually remove the W
ACOM
T
ABLET
.
PREFPANE
file from the main L
IBRARY
P
REFERENCE
P
ANES
folder.
This file is only to be removed when uninstalling the
Wacom software driver, and then only when using the
W
ACOM
T
ABLET
U
TILITY
.
Recalibrate the pen display.
21UX_Monet_Manual.fm Page 55 Tuesday, January 19, 2010 9:15 AM