Wacom 12WX User Manual Download

Page: 45 / 61

Troubleshooting

Page 41

VGA PROBLEMS

The display ripples or flickers.

•

Open the OSD menu, go to the I

MAGE

menu, and select the

UTO

DJUST

option. If necessary, manually adjust the clock

and phase settings.

•

Verify that the display adapter or video card matches the
specifications for Cintiq.

•

Adjust the refresh rate in the Display Properties control panel.

The display is not clear. Text or
other portions of the screen
appear blurred.

•

Set the display resolution of your video card to 1280 x 800.

•

Turn off the Cintiq, then turn it back on.

•

Open the OSD menu, go to the I

MAGE

menu, and select the

UTO

DJUST

option. If necessary, manually adjust the

brightness, clock and phase settings.

The display and LCD panel are
not lined up. The display size is
not correct.

•

Open the OSD menu, go to the I

MAGE

menu, and select the

UTO

DJUST

option. If necessary, manually adjust clock and

phase, and horizontal and vertical position. Note that some
video cards may not show the display in proper sizing.

The display ripples or shows a
moiré pattern. The display
color is not even.

•

Open the OSD menu, go to the I

MAGE

menu, and select the

UTO

DJUST

option. If this does not solve the problem, go to

the R

ESET

menu and select the F

ACTORY

ESET

option to set

the display back to the factory default settings.

•

Open the OSD menu, and as necessary adjust clock and
phase.

12WX_Manual.fm Page 41 Thursday, September 13, 2007 3:38 PM

Summary of Contents for 12WX

Page 1: ...User s Guide 사용자 가이드 使用手冊使用手册 ...

Page 2: ......

Page 3: ...User s Guide ...

Page 4: ...rks of Wacom Co Ltd Photoshop is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows and Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple the Apple logo and Macintosh are trademarks of Apple Computer Inc registered in the U S and other ...

Page 5: ...en display as two separate devices the display and the pen tablet Therefore the installation process is completed in two stages First install the Cintiq as a display Then install the Cintiq as a pen tablet Both stages require hardware and software installations and adjustments Please follow all instructions carefully IMPORTANT You MUST install the Wacom pen tablet driver software for correct pen o...

Page 6: ...emely high reliability it may cause other electronic devices to malfunction or other devices may cause the pen display tablet to malfunction Where use is prohibited power off Cintiq to prevent the possibility of it causing other electronic devices to malfunction Wacom does not accept any liability for direct or consequential damages For details please refer to your Warranty located at the end of t...

Page 7: ...are open This will also void your warranty and Wacom shall have no responsibility to repair or replace the product WARNING If the LCD screen has been damaged DO NOT touch any liquid that may be leaking from it this liquid is an irritant In case of contact with skin eyes or mouth rinse immediately with running water for at least 15 minutes or more If contact is made with the eyes or mouth also cons...

Page 8: ...N Do not expose Cintiq to high voltage electrostatic discharges or to a build up of an electrostatic charge on the LCD screen This may result in a temporary discoloration and blotching of the display If discolorations occur leave the display on and the discolorations should disappear within a few hours Reuse recycling and recovery You are urged to recycle this product when replacing it with a newe...

Page 9: ...B cabling diagram 16 Software installation 17 Working with your Cintiq 18 Using the Grip Pen 18 Basic pen operations 19 Tablet controls 21 Using the ExpressKeys 22 Using the Touch Strips 23 Setting up your work area 24 Adjusting display incline 25 Rotating the tablet 26 Attaching the accessory feet 26 Customizing 27 Learning more about Cintiq 27 Customization basics 27 Calibrating Cintiq 28 Adjust...

Page 10: ...lems 46 Macintosh specific problems 46 Technical support options 47 Obtaining driver downloads 48 Appendix 49 Caring for Cintiq 49 Cleaning 49 Replacing the pen tip 50 Using a mounting fixture 51 Uninstalling Cintiq 52 Product specifications 53 Cintiq 12WX model DTZ 1200W general specifications 53 Display 53 Pen tablet 54 Converter unit 54 Power adapter 54 Grip Pen model ZP 501E 54 Warranty Worldw...

Page 11: ...came with those CDs or DVDs Retain the package box for use when storing or shipping Cintiq Cintiq 12WX model DTZ 1200W pen display with attached cable Power supply POW A102 and power cable Grip Pen with replacement nibs pen stand and nib removal set ZP 501E PST A034 and FUZ A131 Installation Guide Hardware Manual this manual Wacom Pen Tablet Driver CD contains the driver software VGA to DVI I cabl...

Page 12: ...tered a power management mode in which video signals are not sent Status LED Lights blue when the pen is in the active area of the pen display tablet and the pen tip eraser or side switch are pressed The USB cable must be plugged into an active USB port and a video signal must be present before the LED will light Integrated display and tablet ExpressKeys All ExpressKeys can be customized to simula...

Page 13: ... Cintiq See page 26 Important Always store the pen display on a stable surface or in its original packing carton when not in use Do not bend or crimp the cable Kensington security slot Allows easy attachment of a security cable Located on upper edge of unit Pen tether attachment point If using a pen tether connect it to the attachment point located on either side of the unit Stand latch Slide to t...

Page 14: ...justing the display on page 29 Pen display tablet cable connector Connects to the pen display s integrated cable DVI I video connector Accepts an incoming DVI or VGA video signal from your computer USB A connector For USB connection to your computer Power plug For power input connection to the power supply adapter DVI VGA digital analog switch Set this switch for the video connection you will be u...

Page 15: ...uch as a CRT monitor or LCD projector To use Cintiq with another display you will need two video cards or a video card with dual output Depending on the capabilities of your video card and operating system you may be able to set up Cintiq as a mirrored extended or independent display See your video card documentation for more information on its capabilities When working with more than one display ...

Page 16: ...urn on Cintiq The power LED will light orange For DVI operation connect the Cintiq video cable between the DVI I connector located on the converter unit and the DVI D or DVI I connector on your video card Be sure to connect the DVI I end of the cable to the converter box and the DVI D end to your video card For VGA operation connect the Cintiq video cable between the DVI I connector located on the...

Page 17: ... set the Cintiq DVI VGA switch for the video connection you are using CAUTION Use only the converter unit and power adapter that came with Cintiq use of an improper converter or power adapter may damage the unit Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this can damage the display or computer video card Make sure that the display refresh rat...

Page 18: ...nu displays close it Windows Vista Select the option BROWSE MY COMPUTER FOR DRIVER SOFTWARE Enter the drive letter for the Wacom Pen Tablet Driver CD and click NEXT After the installation is complete close any open control panel windows Windows XP The Wizard will ask if Windows can search for software Choose NO NOT THIS TIME and click NEXT Select the option INSTALL FROM A LIST OR SPECIFIC LOCATION...

Page 19: ... portion of Cintiq is working to your satisfaction move on to Step 2 pen tablet installation to install the pen tablet portion of Cintiq For troubleshooting tips see page 35 Notes If your graphics card does not support the native resolution of 1280 x 800 pixels check with your graphics card manufacturer for a driver update Each Cintiq LCD panel is produced under stringent quality standards Product...

Page 20: ...connector located on the converter unit Plug the other end of the cable into an available USB port on your computer or into a USB hub Next move on to the Software installation on page 17 PEN TABLET USB CABLING DIAGRAM Your computer To USB port USB connector 12WX_Manual fm Page 16 Thursday September 13 2007 3 38 PM ...

Page 21: ...display screen surface in a different location the screen cursor should again jump to the new position This is known as absolute positioning and enables you to position the screen cursor without having to drag your pen across the display screen surface Be sure to check the Read Me file for late breaking news If you have trouble installing Cintiq see the Troubleshooting section beginning on page 35...

Page 22: ...r By default the eraser function is set to ERASE DuoSwitch side switch Make sure the programmable switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while drawing You can use the switch whenever the pen tip is within 5 mm 0 2 inch of the tablet surface you do not need to touch the pen tip to the tablet Toggle the switch in either ...

Page 23: ...the display screen with enough pressure to register a click Windows tip You can make navigating with the pen easier by configuring Windows to select when the pen is over an icon and to launch the icon with a single click To turn on this feature first open a folder For Windows Vista from the ORGANIZE pull down menu choose FOLDER AND SEARCH OPTIONS From the GENERAL tab select SINGLE CLICK TO OPEN AN...

Page 24: ...al looking pen and brush strokes within applications that support this feature To draw with pressure select a pressure sensitive tool from your application s tool palette As you draw on the screen surface use various amounts of downward pressure on the tip of the pen Press lightly for thin lines or softer color Press harder for thick lines or dense color Drawing with tilt The pen display tablet re...

Page 25: ...ons or keystrokes By default the ExpressKeys emulate keyboard modifier keys See Using the ExpressKeys on page 22 A display toggle function is also available for use on multiple display systems This feature allows you to use your pen on the Cintiq pen display to navigate the screen cursor to any display on your system See the electronic Software User s Manual for details on working with display tog...

Page 26: ...press that button to toggle the screen cursor between Cintiq and your other displays Press button 4 on your pen display tablet to use the pen to pan move the image within the active application window In Photoshop and many other graphics applications the ALT CTRL and SHIFT modifier keys modify a tool or switch to a complementary tool while the modifier key is pressed Set a pair of keys to commonly...

Page 27: ...to continuously scroll This is useful for scrolling through long documents or web pages See the electronic Software User s Manual for detailed information on customizing the Touch Strips By default the Touch Strips enable you to zoom in most graphics applications and to scroll in other applications Each Touch Strip can be set to issue custom keystrokes Tip Photoshop users who frequently change bru...

Page 28: ...e stress symptoms injuries or conditions Individual results may vary Always obtain competent medical advice to determine the most appropriate treatment for your specific situation Fully open the stand when you want to work with Cintiq at a fixed incline You may also find this a comfortable setting for working with Cintiq in a hand held or lap position Adjust the stand to its middle position for a ...

Page 29: ...ack into the closed position until the latch catches the stand When using the integrated display stand make sure that it is opened wide enough to prevent the Cintiq from tipping over CAUTION Please hold the stand carefully as you adjust it to prevent injury or damage to the product Be careful to not let your fingers get caught in the gap of the stand mechanism Cushion 12WX_Manual fm Page 25 Thursd...

Page 30: ...ation pivot ATTACHING THE ACCESSORY FEET If you do not want to use the rotation pivot you can install the optional rubber feet that came with your product at any time Simply remove the adhesive backing and attach each foot in a positioning depression located near each felted foot pad Note Once installed the accessory feet cannot be removed 12WX_Manual fm Page 26 Thursday September 13 2007 3 38 PM ...

Page 31: ...e USER S MANUAL option You will need Adobe Reader or another pdf viewer to view the manual CUSTOMIZATION BASICS This manual describes only the basics of customizing Cintiq For detailed information see the Cintiq Software User s Manual Open the Wacom Tablet control panel to customize your product When you open the control panel an icon for the Grip Pen is displayed in the TOOL list and the appropri...

Page 32: ... the tablet Use the pen tip to click on the center of the crosshairs in the upper left corner Then click on the center of the crosshairs that are displayed in the lower right corner Test the alignment by positioning the pen at a few different points on the display Click OK to accept the calibration Click TRY AGAIN to recalibrate Be sure to read the directions in the calibration screen for detailed...

Page 33: ...al in VGA mode open the OSD menu select the VGA IMAGE menu option and choose AUTO ADJUST to initiate display synchronization Additional screen display adjustments can be made using the OSD controls Color calibration Changing the color color temperature contrast brightness or backlight from their default settings will invalidate the ICC color profile that was included on the driver CD POWER SAVING ...

Page 34: ...oose the highlighted menu option Note All settings are automatically saved when the OSD menu closes and will be used the next time the unit receives a similar video signal This is applicable to all display modes If you make changes to the display appearance and cannot return to the original settings go to the RESET menu and select the FACTORY RESET option to return Cintiq to its original factory d...

Page 35: ... for adjustment Press the ENTER button to choose the highlighted setting Note that some settings may not be available when in DVI mode Use the up or down buttons to increase or decrease the setting value Press the MENU button to accept your changes Note After changing a setting the OSD menu will automatically close after a few moments of inactivity You can also continue to press MENU in order to b...

Page 36: ... screen ASPECT resizes the image to fill as much of the screen as possible while maintaining the correct aspect ratio AUTO ADJUST VGA only Choose this function to automatically optimize the display screen image PHASE VGA only Synchronizes the signal timing of the pen display to that of your graphics card Use this adjustment when you experience an unstable or flickering image or horizontal distorti...

Page 37: ...RECT displays the colors directly from the video card without any adjustment RED GREEN BLUE After selecting the CUSTOM color option you can independently adjust the RED GREEN and BLUE display colors Note Manual changes made to the color settings will invalidate the Cintiq color profile OSD Control menu options are as follows VERTICAL Adjusts the vertical position of the OSD menu window HORIZONTAL ...

Page 38: ...ltiple displays be sure the display corresponding to Cintiq is selected in the MONITOR menu Click on the CALIBRATE button to activate the calibration screen Using the OSD controls open the OSD main menu Select the IMAGE and CLOCK options Then adjust the clock level so that the pattern of fine vertical stripes displays evenly For details on changing the OSD settings see On Screen Display OSD settin...

Page 39: ...riodically updates the software driver to maintain compatibility with new products 5 Check the FAQs Frequently Asked Questions on the Wacom web site for your region 6 If you have tried the suggestions in this manual and still cannot resolve the problem then contact Wacom for Technical Support See the Read Me file for information on where to obtain support for your region TESTING CINTIQ 1 If the Ci...

Page 40: ...ble is plugged into a USB hub try plugging it directly into the USB port on your computer Be sure that the USB port to which you are connecting has not been disabled It may be necessary to check your system BIOS setting to verify that you have connected Cintiq to an active USB port The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed against the displ...

Page 41: ...ou may want to change that button s function before testing TESTING THE EXPRESSKEYS 1 With the DIAGNOSTICS dialog box open observe the TABLET INFO column as you test the ExpressKeys If you have more than one Cintiq unit connected to your system be sure to select the unit you are testing from the TABLET INFO column 2 Test the ExpressKeys by pressing them one at a time Each time you press a key its ...

Page 42: ... PRESSURE should change from approximately 0 with no pressure applied to approximately 100 when full pressure is applied For the optional Airbrush move the fingerwheel forward the WHEEL value should decrease to a value of approximately 0 when the fingerwheel is all the way forward Move the fingerwheel backward the WHEEL value should increase to approximately 1000 when the fingerwheel is all the wa...

Page 43: ...no sync message briefly appears on your display screen Your computer may be in a power management mode Touch the pen tip to the Cintiq display screen move the mouse or depress any key on your keyboard Turn off both your computer and the Cintiq pen display and check the video cable for bent or broken connector pins Check also the Cintiq integrated cable connector Then properly reconnect the cables ...

Page 44: ...od of time without refreshing the screen an after image remains for a short period of time Use a screen saver or other power management feature Color quality is inaccurate Open the OSD menu go to the RESET menu and select the FACTORY RESET option Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications Any changes to the...

Page 45: ...UST option If necessary manually adjust the brightness clock and phase settings The display and LCD panel are not lined up The display size is not correct Open the OSD menu go to the IMAGE menu and select the AUTO ADJUST option If necessary manually adjust clock and phase and horizontal and vertical position Note that some video cards may not show the display in proper sizing The display ripples o...

Page 46: ... side clips to release the connector Use only the power adapter that came with the pen display other adapters may damage your product The pen works only in mouse mode and does not draw with pressure sensitivity The tablet driver software was not installed or did not load properly Make sure the tablet driver software is installed and functioning Install the pen tablet driver software in accordance ...

Page 47: ...urn off double click assist You have to press hard with the pen when clicking or drawing Open the Wacom Tablet control panel and go to the PEN tab Move the TIP FEEL slider toward SOFT or select the DETAILS button and decrease the SENSITIVITY and CLICK THRESHOLD settings The pen tip does not function Be sure you are using the pen that originally came with your pen display tablet or an Intuos3 pen O...

Page 48: ...rsor moves but does not jump to the pen tip location on the display screen and does not follow the pen tip when the pen is moved across the display Make sure the Wacom tablet driver has loaded properly by opening the Wacom Tablet control panel If the driver did not load you will see an error message If an error message appears reboot your computer If the problem persists see the Installation instr...

Page 49: ... delete the tablet preferences by first choosing your HOME folder from the GO menu Then open your home LIBRARY folder Within your home LIBRARY folder open the PREFERENCES folder and delete the COM WACOM WACOMTABLET PREFS file Log out then log back in When the tablet driver loads it will create a new preferences file with the factory defaults For multiple users delete all tablet preferences by firs...

Page 50: ...del is not listed check the pen display s USB cable connection or try plugging the pen display into a different USB port If this does not help contact Wacom for Technical Support See Technical support options on page 47 Inkwell does not work correctly with Cintiq There may be a problem with the Inkwell preferences Remove the damaged preference files as follows They will be recreated when you enabl...

Page 51: ...t working properly contact the Wacom support staff for the area where your product was purchased See the Wacom tablet Read Me file located on the Wacom Pen Tablet Driver CD for contact information When you call you should be at your computer with the following information available This manual Pen display tablet serial number See the label on the back of the unit Driver version number See the Waco...

Page 52: ...nd Africa Japan Asia Pacific English China Korea Taiwan Worldwide Web http www wacom com productsupport Driver downloads Worldwide Web http www wacom eu Software updates Anonymous FTP Site ftp ftp wacom eu pub Software updates Worldwide Web http tablet wacom co jp Software updates Japanese Worldwide Web http www wacom asia com Software updates English Worldwide Web http www wacom com cn Software u...

Page 53: ...f getting the display tablet ExpressKeys Touch Strips converter unit or pen buttons tip and eraser wet they contain sensitive electronic parts that will fail if liquids enter them CLEANING To clean the Cintiq or converter unit casing or the Grip Pen use a soft damp cloth you can also dampen the cloth using a very mild soap diluted with water Do not use paint thinner benzine alcohol or other solven...

Page 54: ...y it flat on your desk To maintain the sensitivity of your pen do not store the tool in a container where it will rest on its tip or eraser WARNING Prevent children from swallowing the pen tip or side switch The pen tip nib or side switch may accidentally be pulled out if children are biting on them To remove the old nib Clasp it with a Wacom nib extractor pair of tweezers needle nosed plier or si...

Page 55: ...damage the Cintiq 4 Reattach the Cintiq cable to the converter unit Removal from the fixture To remove the fixture at a later time reverse the above steps Cintiq can be attached to any mounting fixture conforming to the VESA 75 standard This requires four M4 Regular screws 4 mm diameter with 0 7 mm pitch with a clearance depth of no more than 6 mm Exceeding the screw length may result in damage to...

Page 56: ...on the REMOVE button Windows 2000 double click on the ADD REMOVE PROGRAMS icon In the dialog box that appears choose the WACOM TABLET option and click on the ADD REMOVE button 3 Follow the prompts to remove the tablet driver If prompted enter your administrator login name and password 4 When the driver has been removed shut down your system power off your computer and turn off Cintiq When your com...

Page 57: ...10 mm 12 1 in diagonal 261 1 x 163 2 mm 10 3 x 6 4 in Aspect ratio 16 10 approximately Supported resolutions 1280 x 800 pixels WXGA maximum 1024 x 768 pixels XGA 800 x 600 pixels SVGA 640 x 480 pixels VGA and others Synchronization range 60 Hz vertical for WXGA 56 to 75 Hz vertical 31 to 82 kHz horizontal for resolutions less than WXGA Pixel pitch 0 204 x 0 204 mm 0 01 x 0 01 in Color depth 16 777...

Page 58: ...27 mm 5 83 x 4 41 x 1 06 in excluding foot pads Weight 0 3 kg 0 66 lb Video input DVI or VGA DVI incl DDC CI DDC 2B and other standards Tablet interface USB Output Proprietary video and USB interface Input voltage 12VDC Input voltage 100 to 240 VAC 50 60 Hz Output voltage 12 VDC 3 3 A Pressure sensitivity 1024 levels tip and eraser Eraser tip travel 1 3 mm 0 05 in approximately Dimensions L x D 17...

Page 59: ... than in accordance with Wacom s storage instructions Any descriptions drawings specifications samples models bulletins or similar material used in connection with the sale of the product shall not be construed as an express warranty that the product will conform or comply with your requirements EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRO...

Page 60: ...e product except in the Software within the Warranty Period you should contact your local dealer or distributor If an authorized Wacom repair center is not available in your local country you will be responsible for all transportation costs including duties and taxes to and from the Wacom repair center In all other respects the terms of the warranty as set forth above apply to such sales Should yo...

Page 61: ...9 1513 Fax 81 3 5309 1514 Wacom China Corporation Wacom Digital Solutions Co Ltd 1108 Block One Kuntai International Bldg Gangnam Telepia B D 9th Fl 662 18 12 Chao Wai Street Chao Yang District Yeoksam dong Gangnam gu Seoul 135 080 Beijing China 100020 Korea Telephone Telephone General 86 10 5879 0880 General 82 2 557 3894 Fax 86 10 5879 0102 Fax 82 2 557 3895 Wacom Australia Pty Ltd Wacom Singapo...

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