1. How to deal with video flash or cut off during the
installation?
•
Power indicator should be solid on. If not, please check if
the power adapter is well connected.
•
Link indicator should be solid on, if it is blinking or off, it is
likely a problem with your Ethernet cable, please change to
a qualified cable (Cat5e/6/6a/7,
EIA/TIA 568B) and make
sure the cable length is within the maximum distance (230ft
for 1080p, 130ft for 4K).
2. How to deal with a weak or not working IR signal?
•
Make sure the IR cables are correctly installed according to
the diagram above.
•
Check if the IR emitter head is secured over the center of
the device IR receiver window. The best position may vary
depending on the device, please refer to the device user
manual. If the signal is weak, please try adjusting the
position.
•
Pay attention to the control angle and distance as below:
The control signal will be better when your controller is
pointed at the IR receiver head directly.
3. How can I make the IR work with third party control
devices?
Please make sure the third party device follows our pin
definition as below:
Enabled Angle
0°
30°(Horizontal)
15°(Vertical)
Distance
8m(Max)
4.5m(Max)
3m(Max)
!
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