FAQ’s
Q
What exactly is the fault?
A.
There is a possibility that a user could receive an electric shock due to the faulty earth connection between the
plug and socket.
Q
Will I get a replacement?
A.
Yes, a replacement will be provided once we have received the original Mains Power Lead.
Q.
Will I need to pay for carriage/handling?
A.
No, CPC will provide a Pre-Paid returns label and will ship the replacement free of charge.
Q.
Do I have to remove the defective unit, or can I modify it myself?
A.
The lead is a non serviceable item and should not be used.
Q.
My product is showing no fault, can I keep using it?
A.
The amplifier may be used with an alternative lead of adequate power rating.
Q.
I’m a reseller and not the end user of this product, what do I do?
A.
You must notify the person you sold the product to about the recall, or with your permission CPC will contact them
directly.
Please accept our apologies for any inconvenience caused. We remain committed to working with our suppliers to bring
you the highest quality goods while offering incredible value for money.
Yours sincerely
Angela Payne
Contact Centre Manager
