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processing faults. If necessary, the entire product shall be exchanged with an identical
or functionally identical product. The value of the warranty service is always limited to
the value of the defective product.
The defective parts removed from a product as part of a warranty case shall become
the property of VYE COMPUTERS and shall be retained by the End Customer for VYE
COMPUTERS, if necessary. If these parts cannot be returned to VYE COMPUTERS upon
request, VYE COMPUTERS is entitled to charge for a corresponding amount.
For original VYE COMPUTERS’ parts used in warranty cases, only the remaining duration
of the warranty for this device shall apply if the parts are installed in a VYE COMPUTERS
product. Regardless of the warranty scope of the system, only the limited scope
specifically described in the warranty conditions applies for data storage media.
VYE COMPUTERS or its authorised service partners will perform warranty services during
regular working hours on regular working days. These may differ depending on national
or regional customs
Warranty Description
Return-to-Base-Warranty (Send-In-Warranty)
The customer reports a defective device to the Help Desk over the telephone. If the
Help Desk cannot solve a problem over the telephone, the customer will be informed
of which VYE COMPUTERS service partner he or she will be able to send the device to.
For this, the customer is responsible for the despatch and insurance of the product. The
transport and insurance costs shall be borne by the customer. VYE COMPUTERS shall
assume the costs for the materials / spare parts and the labour costs as required, as well
as the return postage to the sender or to any other address within the country in which
the service partner authorised by VYE COMPUTERS is located.
Limited Warranty on Data Storage Media and Batteries
The warranty on batteries and data storage media products is limited. During a period
of six months after the purchase, VYE COMPUTERS will replace any data carrier or
battery that turns out to be physically defective upon delivery if VYE COMPUTERS
supplied it with the product.
Proceeding in a warranty case
The following information is an explanation of what you must do in the case of a
warranty claim.
Should, contrary to expectation, your VYE COMPUTERS product be defective, please
contact the VYE COMPUTERS Help Desk first. There, our staff will help you to diagnose
defects and malfunctions, and, in a considerable number of cases, solve them rapidly
over the phone.
You will find the Help Desk phone number on the Internet at www.vyepc.com/support.
Please always have the following information ready before calling the Help Desk:
•
Your name, address, post code and a telephone number at which you can be
reached
W
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an
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Summary of Contents for mini-v S41
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