Vuzix Wrap 310XL, User Manual

Page: 7 / 8

• 3D movies must be Side-by-Side format to be displayed in this model of Vuzix eyewear. Other 3D formats will not
display correctly.
Note: Side-by-Side formatted 3D movies, on DVD, are available from the Vuzix website (www.vuzix.com). These require an NTSC compatible DVD player.
Should I remove the battery from my Wrap eyewear if it will be sitting unused for an extended period of time?
• Yes. Removing the battery will prevent your eyewear from being damaged if the battery leaks.
Why am I not achieving the rated battery life?
• The power proile of batteries varies by type and brand. The battery indicator may not relect your battery’s fully
charged state accurately.
• Name brand alkaline, NiMH, or lithium batteries are recommended for this device. Diferent brands and qualities of
batteries will deliver varied levels of performance.
• Excessive time may have elapsed between when your battery was manufactured and when it was put into service.
Battery charge dissipates over time, even when the batteries are unused. Battery storage conditions can also afect
battery storage and power loss.
• Battery life may vary based upon display settings. High volume, back lighting and other settings may consume more
power.
If I encounter a problem with a Vuzix product should I take it back to where I bought it?
• If you encounter a problem that cannot be resolved by one of these troubleshooting tips or information found on
the Vuzix website, contact Vuzix Customer Service. Our experts have the latest information and likely have a solution
for you. If they are unable to resolve the problem they will advise you on your best course of action to resolve the
issue as quickly as possible.
Where is the serial number?
• The eyewear’s serial number is located on the inside of the right temple.
Where can I ind additional troubleshooting information or answers to questions not covered here?
• Additional information and answers to Frequently Asked Questions (FAQs) can be found on the Vuzix website.
Support Services
For product support and information please contact Vuzix at:
Corporate website: www.vuzix.com
Email Customer Support: technical_support@vuzix.com
Customer Helpline: (800) 436-7838
Customer service hours: 9 AM to 6 PM EST, weekdays
When contacting support services please provide the following information:
• Serial number, complete model name, and model number of your video eyewear.
• Make and model number of the audio video device being used.
• The name of any video content related to your support needs.
• Detailed explanation of the symptoms you are experiencing your questions.
FCC Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one
or more of the following measures: 1) Increase the separation between the equipment and receiver or 2) Connect the equipment into an outlet on a circuit diferent from that to which the
receiver is connected.