Vu Qube
Vu Qube
Troubleshooting
If you cannot lock-on to the correct satellite, it is most likely that an object is blocking the signal.
If this is the case, move the Vu Qube to have an unobstructed view of the southern sky.
ERROR CODES
Problem
Action
Care & Maintenance
The Vu Qube has been designed to be maintenance and trouble free. For optimum signal strength,
keep the cover clean from dirt, bugs, and other debris. Periodic washing of the top cover with mild
soap and water is recommended. DO NOT USE SOLVENTS TO CLEAN VU QUBE. DO NOT DROP OR
EXPOSE TO JARRING MOVEMENTS.
If you have any comments or questions, please call 1-800-982-9920 Ext. 412.
Limited Warranty
Every Vu Qube is thoroughly inspected and tested before leaving the factory and is covered by a one year limited warranty
against any defects in material or workmanship after the date of original purchase. For one year from the date of purchase,
at the option of Vu Qube, the unit and/or components will be repaired or replaced with a new, repaired, refurbished or
comparable product if the unit becomes defective. This limited warranty does not cover replacements or repair for damage,
malfunction or inoperability caused by abuse, misuse, accidents, or causes not within the control of Vu Qube.
Only authorized Vu Qube technicians can perform repair. Removing cover and any unauthorized repair will void warranty.
Should any trouble develop during the warranty period, contact Vu Qube at 1-800-982-9920 Ext. 412.
DO NOT RETURN TO STORE. Any product return should be sent to:
Electronic Controlled Systems
11200 Hampshire Ave S.
Bloomington, MN 55438
ELEVATION REFERENCE MAPS
EO
E1
E2
Remote is unable to send
commands to antenna
Remote is unable to
receive response from
antenna
Miscommunication
between remote and
antenna
• Make sure RECEIVER is turned ON
• Make sure coaxial cable from
Vu Qube is attached to receiver
• Move remote closer to Vu Qube
Move remote closer to antenna
Call 1-800-982-9920 Ext. 412
If the above does not fix the EO problem, remove power from both
Vu Qube and remote for 1 minute. This can be done by disconnect-
ing the coax from the Vu Qube (or unplugging satellite receiver
from power) and removing the batteries from the remote. After
one minute, reconnect and re-power all components.
101º W - DIRECTV
®
