Network not Working
If your wifi not shown in your AP list of Network, than check the following points:
1. Go to Setting > Other Option > More Setting > Wifi > Press “
+”
button on left side of screen > Add your network setting. Ex – Network
SSID, Security, Password > Save
2. Make sure your Home wifi router is with-in the 10-feet distance (*depends on router strength)
3. If your connecting wifi using your Mobile/ Tablet Hotspot, make sure your device is with-in the 5-feet distance (*depends on your device
Hotspot strength)
4. Check your Home router/ Mobile device security setting.
5. Reset the Android TV by Power OFF and again Power ON from smart remote control power button.
If you still have issue with your LAN not shown in your connection, than please check the following points.
1. Physical connection of LAN cable to TV
2. Check your network settings are proper in Ethernet setting
3. Verify your network setting with your service provider
Skype not Working
If Skype is not functioning properly please check following points:
Please check your internet connection wifi/ Lan is working properly.
If internet connection is OK then, please restart the android OS by switch OFF and ON using smart remote control.
If problem is still occur, please remove Skype app from apps store and reinstall again –
To Uninstall Skype > Go to Setting > Other > More setting > Apps, Select the Skype apps > Uninstall.
To Install skype > Go to Google Play Store > Type Skype in search option > Install. And redo all other setting which indicate above.
To check your camera is working or not – Go to My Apps on home UI > open Camera app and test your camera.
Play Store not Working
If your play store is not opening please check following points.
1. You have logging using your google account.
2. Go to chrome browser and type “play.google.com” and check if google play is working proper. If it is working properly from google chrome
than go to Setting > Other > Apps > click on google play store and than clear storage data & clear catches > Uninstall the Updates.
3. If it is not working proper from google chrome, please check your google account is wrong.
FAQ
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