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VTech VSP601, User Manual

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VTech VSP601 User Manual Download Page 37

37

6. Under 

Password

, enter 

user

, or your own password, if you have created 

one. You can create or change a password after you log on.

7. Click 

Log In / OK

. The WebUI appears.

What you see on the WebUI depends on your deskset model. For more 

information on the WebUI pages, refer to your deskset User Guide.

 

Troubleshooting

If you have difficulty with your handset, please try the suggestions below. For 

customer service, visit our website at 

businessphones.vtech.com

 or call  

1 (888) 370-2006

.

General issues
Handset does not work at all (LCD is black)

• 

Confirm the battery is installed and charged correctly.

•  Place the handset into it’s charger. Ensure the charger is securely plugged 

into an outlet not controlled by a wall switch.

•  If the battery is completely depleted, it can take up to 10 minutes to charge 

the battery before the low battery icon displays on screen.

My caller ID isn’t working.

•  Caller ID is a subscription service. Your telephone service provider may 

require subscription to this service for this feature to work.

•  The caller must be calling from an area that supports caller ID.
•  Both your telephone service provider and your caller’s service provider must 

use caller ID compatible equipment.

Handset registration is not working

•  Place the handset in the charger for a few seconds, remove it and repeat the 

registration procedure.

•  Ensure the handset is within range of the deskset.

Cannot make external calls

•  Check if your SIP account is registered (Press 

MENU

 

g

 

Status

 

g

 

Line

 and 

select a line. Check that the status reads 

Registered

).

•  You might be out of range of the deskset. Try moving closer. If you see an 

idle screen with no alerts, then your handset is successfully communicating 

with the deskset.

Handset does not receive incoming calls

•  Ensure that 

Do Not Disturb

 and 

Call Forward All

 are turned off.

•  Check if your SIP account is registered (Press 

MENU

 

g

 

Status

 

g

 

Line

 and 

select a line. Check that the status reads 

Registered

).

Summary of Contents for VSP601

Page 1: ...ErisTerminal SIP DECT Cordless Handset VSP601 Cordless Accessory User Guide ...

Page 2: ...2 ...

Page 3: ... the feature operations and troubleshooting information necessary to install and operate your product You can also visit our website at businessphones vtech com or call 1 888 370 2006 Please note the serial number of your product which can be found in the Status menu on your handset Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service...

Page 4: ... this product near water such as near a bath tub wash bowl kitchen sink laundry tub or swimming pool or in a wet basement or shower 7 Do not place this product on an unstable table shelf stand or other unstable surfaces 8 Slots and openings in the back or bottom of the deskset and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing th...

Page 5: ... damaged F If the product exhibits a distinct change in performance 15 Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning 16 Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the adapter is plugged into the power outlet or when the handset is r...

Page 6: ... mount the telephone charger on the wall by aligning the eyelets with the mounting studs of the wall plate Then slide the telephone charger down on both mounting studs until it locks into place Refer to the full installation instructions in Handset Installation on page 12 in this User Guide 22 CAUTION Keep small metallic objects such as pins and staples away from the handset receiver SAVE THESE IN...

Page 7: ...ot expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Caution To maintain the compliance with the FCC s RF exposure guideline place the base unit at least 20 cm from nearby persons For body worn operation this handset has been tested and meets the FCC RF exposure guidelines when used with the accessories supplied or designated for th...

Page 8: ...wo calls 23 Transferring a call 23 Setting up a conference call 25 Listening to messages 26 Using the Directory 26 Using the Call History 28 Using Speed Dial 29 Deskset Interaction 30 Configuring the Handset 31 Setting do not disturb 31 Setting call forwarding 31 Blocking anonymous calls 32 Dialing anonymously 32 Answering calls automatically 32 Setting missed call alerts 33 Setting call waiting 3...

Page 9: ...9 Special characters 38 Entering special characters 38 Maintenance 39 Taking care of your telephone 39 GPL License Information 40 GPL code requests 40 ...

Page 10: ...ormation visit our website at businessphones vtech com or call 1 888 370 2006 Product overview The ErisTerminal deskset and VSP601 cordless handset is a full featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on premise SIP PBXs Once you have ordered and configured your PBX service the handset enables you to make and receive calls as you would with...

Page 11: ...S Perform the actions indicated by the on screen labels TRANSFER Press to start transferring a call MENU SELECT Press to display the main menu Press to select a menu item OFF CANCEL Press to end a call Press to cancel an operation and leave a menu CONF Press to start a conference call TALK Press to start making a call HOLD Press to put a call on hold VOL q CID While in menus press q to scroll down...

Page 12: ...cing the handset and charger too close to Communication devices such as television sets DVD players or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as ...

Page 13: ...ttery For best performance keep the handset in the charger when not in use The battery is fully charged after 11 hours of continuous charging If the screen is blank you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time When the battery is low the handset shows Low battery and a flashing Battery indicators...

Page 14: ...ward in the charger The battery icon indicates the charge status as the battery charges IMPORTANT INFORMATION Use only the supplied rechargeable battery or replacement battery model BT164392 To order a replacement battery visit our website at businessphones vtech com or call 1 888 370 2006 If you do not use the handset for a long time disconnect and remove the battery to prevent possible leakage V...

Page 15: ...oles on the wall Make sure the space between the two holes is 30 mm Drill two holes in the wall according to the marks 2 If you drill the holes into a stud go to step 3 OR If you drill the holes into an object other than a stud insert the wall anchors not provided into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall 3 Insert the screws not provided...

Page 16: ...corded headset You can use this handset hands free when you install any industry standard 2 5 mm corded telephone headset purchased separately Plug a 2 5 mm headset into the HEADSET jack on the side of the handset ...

Page 17: ...ding the instructions 6 On the phone press Menu 7 Press q to highlight User Settings and then press SELECT 8 Press q to highlight DECT handset and then press SELECT The DECT handset menu appears DFN 6HOHFW DECT handset 5HJLVWHU HUHJLVWHU 9 With Register highlighted press SELECT on the deskset Registering appears while the deskset searches for the handset 10 Press the key on the handset The screen ...

Page 18: ...he deskset 1 On the deskset press MENU when idle 2 Press q to highlight User Settings and then press SELECT 3 Press q to highlight DECT handset and then press SELECT The DECT handset menu appears 4 Press q to highlight Deregister then press Select 5 Press Yes to confirm deregistration The deregistration process takes up to 10 seconds to complete The deskset screen displays DECT handset is deregist...

Page 19: ...o scroll to Cordless Accessories and press SELECT 4 With DECT Handset highlighted press Locate DFN RFDWH Cordless Accessories DECT handset Registered DECT headset Not registered 6 1 6723 3DJLQJ â If the handset is in range of the deskset it will ring for one minute even if the volume is off To end the locator page press STOP or place the handset in its charger To silence the locator page only pres...

Page 20: ...om one bar weak to four bars strong Flashes when out of range Indicates battery strength from 1 3 to 3 3 Flashes when empty The ringer is off Headset audio is coming through a headset after the HEADSET key was pressed Speakerphone the speakerphone is active Microphone is muted Call Forward All is on Do Not Disturb is on ...

Page 21: ...ew the main menu See Configuring the Handset on page 31 Making calls You can make calls to any phone number as long as there is a free line on the deskset To make a call 1 Use the dial pad to enter the desired number Press BACKSP if you enter an incorrect digit 2 If you wish to choose an outgoing line for the call a Press LINE a Press q or p to select the dialing line a Press SELECT 3 Dial the num...

Page 22: ... 18 30 1 6 7 0LVVHG DOOV Putting a call on hold You can put a call on hold by pressing HOLD The handset also puts calls on hold automatically when you answer another call transfer a call or create a conference 1 LQH 2Q D FDOO 5 680 LQH 2Q KROG â HOLD From the On Hold screen you can press RESUME to take the call off hold If another party puts you on hold you may see the message Held by far end This...

Page 23: ...r recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer a call to a held call To transfer a call supervised 1 During a call press TRANSFER The call is automatically put on hold and the transfer setup screen appears 1 LQH 2Q D FDOO 1 LQH 7UDQVIHU WR ...

Page 24: ...from a list such as the Directory or Call History 4 Wait for the phone to automatically dial once it recognizes a valid number 5 When the far end picks up the call will be immediately transferred LQH OLQG IHU WR 1 1 LQH OLQG IHU WR DOO WUDQVIHUUHG â To transfer a call to a held call 1 If you are on an active call and also have a call on hold press TRANSFER A list of held calls will appear 1 LQH 2Q...

Page 25: ...â CONF Press END to terminate both calls and end the conference To create a conference with a held call 1 If you are on an Active call and also have a call on hold press CONF A list of held calls will appear 1 LQH 2Q D FDOO 1 7 1 6 7 RQIHUHQFH ZLWK â CONF 2 With the call you want to conference with highlighted press SELECT The conference will begin immediately Setting up a Network Conference A Net...

Page 26: ...Using the Directory The handset has three lists of contacts The Local directory is only available on your handset The Base directory is your deskset directory You can only view this shared directory not add or delete entries The Blacklist contains blocked numbers To view a directory 1 From the handset Main Menu press q to scroll to Directory and press SELECT or press p when the phone is idle The D...

Page 27: ...y to then press OPTION 3 Press q to scroll to Add new and press SELECT 4 You can add a first name and last name as well as work mobile and other phone numbers You can also set the ringer tone and dial line for the entry 5 When you are done press SAVE To edit an entry 1 When viewing the directory entry you wish to edit press MENU 2 With Edit highlighted press SELECT 3 When you are done editing pres...

Page 28: ...creen shows the time date name and number of the call the number of entries in the folder along with an icon indicating the type of call Received call Dialed call Missed call To call an entry When viewing a Call History entry you can call the entry in the following ways 1 Press DIAL to call the phone number in the entry 2 Revise the phone number to dial before calling a Press MENU b With Edit dial...

Page 29: ...or entry 10 press and hold 0 To program a Speed Dial number 5 Press MENU 6 Press q to scroll to Speed dial and press SELECT 7 Press q or p to select an empty slot then press ADD PSW 6SHHG GLDO PSW PSW PSW GLW QWU 1XPEHU 1DPH EF 6 9 â ADD 8 Use the dial pad to enter a name and number then press SAVE To delete or edit existing Speed Dial entries select the entry in the Speed Dial list then press DEL...

Page 30: ...set and will remain idle End Hold Transfer Conf 11 09pm 01 25 14 1 1 Line 1 On a call 0 01 25 Angela Martin 7325550118 1 0 18 30 1 6 7 However you can monitor handset calls on your deskset The handset icon on the deskset indicates the call is being handled by the handset SP LQH 2Q D FDOO QJHOD 0DUWLQ 1 LQH 2Q D FDOO QJHOD 0DUWLQ Note that there can only be one active call in progress between the d...

Page 31: ...jected To turn DND on or off 1 Press MENU 2 Press q to scroll to Features and press SELECT 3 With DND highlighted press SELECT 4 Press p or q to select which line DND should apply to then press SELECT to turn it on or off 5 Press SET to save Setting call forwarding Calls can be forwarded to another phone number always only when busy or after a set number of rings To set call forward 1 Press MENU 2...

Page 32: ...save Dialing anonymously When this feature is enabled your phone will make anonymous outgoing calls To dial as an anonymous caller 1 Press MENU 2 Press q to scroll to Features and press SELECT 3 Press q to scroll to Dial as anonyms and press SELECT 4 Press p or q to select which line Dial as anonymous should apply to then press SELECT to turn it on or off 5 Press SET to save Answering calls automa...

Page 33: ... scroll to Call waiting and press SELECT 4 Press p or q to highlight Show alert or Hide alert 5 Press SET Viewing handset status In the Status menu you can view information on the LAN network your phone system is connected to the registration status of your SIP accounts or view the software version of your handset You may need this information for troubleshooting purposes To view the Status menu 1...

Page 34: ...set name You can change the handset name from the default HANDSET To change the handset name 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Phone rename and press SELECT 4 Press BACKSP to move the cursor back and delete the previous name 5 Enter the new name using the dial pad 6 Press SET when complete Setting the screen brightness You can change the brig...

Page 35: ... Press q to scroll to User settings and press SELECT 3 Press q to scroll to Low batt tone and press SELECT 4 Press SELECT to turn the low battery tone on or off 5 Press SET to save Turning link lost tone on or off 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Link lost tone and press SELECT 4 Press SELECT to turn the link lost tone on or off 5 Press SET ...

Page 36: ...ress of your deskset a When the phone is idle press MENU b Press q to highlight Status and then press SELECT The Status menu appears 17 5 6WDWXV 3URGXFW QIR LQH 1HWZRUN c On the Status menu ensure that Network is highlighted and then press SELECT The Network screen appears 1HWZRUN 3 QDEOHG 3 GGUHVV 2 d On the Network screen note the IP Address 3 On your computer open an Internet browser Depending ...

Page 37: ... ID isn t working Caller ID is a subscription service Your telephone service provider may require subscription to this service for this feature to work The caller must be calling from an area that supports caller ID Both your telephone service provider and your caller s service provider must use caller ID compatible equipment Handset registration is not working Place the handset in the charger for...

Page 38: ...es including other handsets If the problem persists contact your system administrator Technical Specifications RF frequency band 1921 536 1928 448 MHz Channels 5 Operating temperature 32 122 F 0 50 C Power requirements Deskset 5 0 Vdc 1000 mA Handset charger 6 0 Vdc 300 mA Handset 2 4 V 550 750 mAh Ni MH battery pack Power over Ethernet IEEE 802 3at supported class 2 Ethernet network port 10 100 M...

Page 39: ... electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your products have a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious ...

Page 40: ...st Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no...

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