12
Below are the questions most frequently asked about the router. If you cannot
find the answer to your question, visit our website at
businessphones.vtech.com
or call
1 (888) 370-2006
for customer service.
My router does not work.
Make sure you install the router properly, and the electrical outlet is not
controlled by a wall switch.
Make sure the router is powered on and the
light is on.
My router cannot load data from the Internet.
Make sure you connect the
WAN
port properly. DO NOT mix up the
WAN
port with
LAN
ports.
Press and hold the
RESET
button for five seconds, and then wait for a few
minutes for the router to restart. Observe the
WAN
light, it flashes when the
router receives data.
NOTE:
After the router resets to default settings, use the default user name
and password to login to the web management page.
Disconnect the Ethernet cable from the router and connect it to a different
router. If there is no signal on that router either, the problem is in your wiring
or local service. Contact your Internet service provider.
Your Ethernet cable might be defective. Try installing a new one.
How do I restore my router to its factory default settings?
When the router is powered on, press and hold the
RESET
button for five
seconds, and then wait for a few minutes for the router to restart.
What can I do if I forgot my password?
Restore the router to factory default settings. Then, use the default user
name and password to login to the web management page.
What can I do if my Ethernet devices cannot obtain IP addresses?
Make sure you install the router and connect it with your Ethernet devices
properly. See
Connect your system
on page 3 for details.
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Appendix
Frequently asked questions
