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FCC Part 15

This equipment has been tested and found to comply 
with the requirements for a Class B digital device 
under Part 15 of the Federal Communications 
Commission (FCC) rules. These requirements are 
intended to provide reasonable protection against 
harmful interference in a residential installation. This 
equipment generates, uses and can radiate radio 
frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful 
interference to radio communications. However, there 
is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause 
harmful interference to radio or television reception, 

To keep this product working well and looking good, 

follow these guidelines:

Avoid putting it near heating appliances and 

devices that generate electrical noise (for example, 

motors or fluorescent lamps).
DO NOT expose it to direct sunlight or moisture.
Avoid dropping the product or treating it roughly.
Clean with a soft cloth.
DO NOT immerse the baby unit in water and do 

not clean them under the tap.
DO NOT use cleaning spray or liquid cleaners.
Make sure the baby unit is dry before you 

connect them to the mains again.





General product care

FCC and IC regulations

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to 
the holder of a valid proof of purchase (“Consumer” 
or “you”) that the Product and all accessories 
provided in the sales package (“Product”) are 
free from defects in material and workmanship, 
pursuant to the following terms and conditions, 
when installed and used normally and in accordance 
with the Product operating instructions. This limited 
warranty extends only to the Consumer for Products 
purchased and used in the United States of America 
and Canada.

What will VTech do if the Product is not free from 

defects in materials and workmanship during 

the limited warranty period (“Materially Defective 

Product”)?

During the limited warranty period, VTech’s 
authorized service representative will repair or 
replace at VTech’s option, without charge, a 
Materially Defective Product. If we repair the Product, 
we may use new or refurbished replacement 
parts. If we choose to replace the Product, we 
may replace it with a new or refurbished Product 
of the same or similar design. We will retain 
defective parts, modules, or equipment. Repair or 
replacement of the Product, at VTech’s option, is 
your exclusive remedy. VTech will return the repaired 
or replacement Products to you in working condition. 
You should expect the repair or replacement to take 
approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends 

for ONE (1) YEAR from the date of purchase. If VTech 

repairs or replaces a Materially Defective Product 

under the terms of this limited warranty, this limited 

warranty also applies to the repaired or replacement 

Product for a period of either (a) 90 days from the date 

the repaired or replacement Product is shipped to 

you or (b) the time remaining on the original one-year 

warranty; whichever is longer. 

What is not covered by this limited warranty?

This limited warranty does not cover:

Product that has been subjected to misuse, 

accident, shipping or other physical damage, 

improper installation, abnormal operation or 

handling, neglect, inundation, fire, water or other 

liquid intrusion; or
Product that has been damaged due to repair, 

alteration or modification by anyone other than an 

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authorized service representative of VTech; or
Product to the extent that the problem experienced 

is caused by signal conditions, network reliability, 
or cable or antenna systems; or
Product to the extent that the problem is caused 
by use with non-VTech accessories; or
Product whose warranty/quality stickers, product 
serial number plates or electronic serial numbers 
have been removed, altered or rendered illegible; or
Product purchased, used, serviced, or shipped for 
repair from outside the United States of America 
or Canada, or used for commercial or institutional 
purposes (including but not limited to Products 
used for rental purposes); or
Product returned without a valid proof of purchase 
(see item 2 on the next page); or
Charges for installation or set up, adjustment of 
customer controls, and installation or repair of 
systems outside the unit.

How do you get warranty service?
NOTE:

 Before calling for service, please review the 

user’s manual - a check of the Product’s controls and 
features may save you a service call.
Except as provided by applicable law, you assume 
the risk of loss or damage during transit and 
transportation and are responsible for delivery or 
handling charges incurred in the transport of the 
Product(s) to the service location. VTech will return 
repaired or replaced Product under this limited 
warranty. Transportation, delivery or handling 
charges are prepaid. VTech assumes no risk for 
damage or loss of the Product in transit. If the 
Product failure is not covered by this limited warranty, 
or proof of purchase does not meet the terms of 
this limited warranty, VTech will notify you and will 
request that you authorize the cost of repair prior 
to any further repair activity. You must pay for the 
cost of repair and return shipping costs for the repair 
of Products that are not covered by this limited 
warranty.

What must you return with the Product to get 

warranty service?

Return the entire original package and 
contents including the Product to the VTech 
service location along with a description of the 
malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) 
identifying the Product purchased (Product 
model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing 
address, and telephone number.

Other limitations

This warranty is the complete and exclusive 

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Technical specifications

Frequency 
control

Crystal controlled PLL synthesizer

Transmit 
frequency

2407.5 - 2475 MHz

Channels

21

Nominal 
effective 
range

Maximum power allowed by FCC 
and IC. Actual operating range may 
vary according to environmental 
conditions at the time of use.

Power 
requirement

Input: 100-240V AC 150mA 50/60Hz
Output: 6V DC 600mA

Specifications are subject to change without notice.
© 2014 VTECH TELECOMMUNICATIONS LTD.
All rights reserved. 02/14. VM310_CIB_V4.0
Document order number: 91-007630-010-100

which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct 
the interference by one or more of the following 
measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment 

and receiver.

Connect the equipment into an outlet on a circuit 

different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV 

technician for help.

Changes or modifications to this equipment not 

expressly approved by the party responsible for 

compliance could void the user’s authority to operate 
the equipment.
This device complies with Part 15 of the FCC rules. 
Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation.
To ensure safety of users, the FCC has established 
criteria for the amount of radio frequency energy 
that can be safely absorbed by a user or bystander 
according to the intended usage of the product. This 
product has been tested and found to comply with 
the FCC criteria. The baby unit shall be installed 
and used such that parts of all persons’ body are 
maintained at a distance of approximately  
8 in (20 cm) or more.
This Class B digital apparatus complies with 
Canadian requirement: 
CAN ICES-3 (B)/NMB-3(B)

Industry Canada

This device complies with Industry Canada licence-

exempt RSS standard(s).
Operation is subject to the following two conditions: (1) 

this device may not cause harmful interference, and 

(2) this device must accept any interference, including 

interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration 

number only signifies that the Industry Canada 

technical specifications were met.
This product meets the applicable Industry Canada 

technical specifications.

RF radiation exposure statement

The baby unit complies with FCC RF radiation 
exposure limits set forth for an uncontrolled 
environment. The baby unit should be installed and 
operated with a minimum distance of 8 in (20 cm) 
between the baby unit

 

and all persons’ body. Use of 

other accessories may not ensure compliance with 
FCC RF exposure guidelines. This transmitter must 
not be co-located or operating in conjunction with 
any other antenna or transmitter. This equipment 

agreement between you and VTech. It supersedes 
all other written or oral communications related to 
this Product. VTech provides no other warranties for 
this Product. The warranty exclusively describes all 
of VTech’s responsibilities regarding the Product. 
There are no other express warranties. No one 
is authorized to make modifications to this limited 
warranty and you should not rely on any such 
modification.
State/Provincial Law Rights: This warranty gives you 
specific legal rights, and you may also have other rights, 
which vary from state to state or province to province.
Limitations: Implied warranties, including those of 
fitness for a particular purpose and merchantability 
(an unwritten warranty that the Product is fit for 
ordinary use) are limited to one year from the date 
of purchase. Some states/provinces do not allow 
limitations on how long an implied warranty lasts, 
so the above limitation may not apply to you. In no 
event shall VTech be liable for any indirect, special, 
incidental, consequential, or similar damages 
(including, but not limited to lost profits or revenue, 
inability to use the Product or other associated 
equipment, the cost of substitute equipment, and 
claims by third parties) resulting from the use of this 
Product. Some states/provinces do not allow the 
exclusion or limitation of incidental or consequential 
damages, so the above limitation or exclusion may 
not apply to you. 

Please retain your original sales receipt as proof 

of purchase.

Pair and replace extra new baby unit

Each newly purchased baby units (

VM310/

VM310-13

) must be paired to your video and 

audio monitor system (

VM311

/

VM311-13/

VM311-2/VM311-23

).

You can pair a maximum of four baby 
units to your parent unit. 

Each new baby 

unit must be paired to the parent unit 
before use.
Make sure you power on the parent unit 
before pairing.

To pair and replace a baby unit:

Press 

MENU/

SELECT

 when the parent unit is 

not in use

.

Press   or   to choose 

.

Press

   or   

to choose a desired baby unit 

slot, then press 

MENU

/SELECT

. The screen 

displays  .

If you choose an occupied baby unit slot, 
the new baby unit will replace the existing 
baby unit.

4.  Press and hold   on the new baby unit 

until the 

POWER

 light flashes.  

Then immediately press and hold 

PAIR

 

until the 

POWER

 light turns on.

When pairing is successful, the screen displays 

, and then the image from the newly paired 

baby unit.

If pairing fails, the screen displays  . Try 
the pairing process again.
Only one baby unit can be paired at a time.

To unpair a baby unit:

Make sure you power on the baby unit and 
the parent unit before unpairing the baby unit.

Press 

MENU/

SELECT

 when the parent unit 

is not in use

.

Press   or   to scroll to  . 
Press   or   to select the desired baby unit 

(1, 2, 3 or 4).
Press and hold 

TALK

 until   and   

display.
Press   or   to select   to cancel, or   to 

confirm the unpair process.
Press 

MENU

/SELECT

 to confirm your selection.

When unpairing is successful, the 

POWER

 

light on the selected baby unit flashes. The 

parent unit displays   for a while, and then the 

image from the baby unit previously viewing.

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Before use

Positioning the baby monitor

Place the parent unit within the operating range 
of the baby unit. We recommend the parent 
unit is at least 3 feet away from the baby unit 
to avoid audio feedback. If you still experience 
audio feedback, move the parent unit and the 
baby unit farther apart.

For better image quality, do not place the 

baby unit too far away from your baby.

For desktop usage and/or wall mounting the 

baby unit, you can refer to 

Installation guide

.

Operating range

The operating range of the baby monitor is up 
to 1,000 feet outdoors or 150 feet indoors. The 
actual operating range may vary depending 
on the environmental conditions and other 
interferences such as walls, doors and other 
obstructions. 

complies also with Industry Canada RSS-102 with 
respect to Canada’s Health Code 6 for Exposure of 
Humans to RF Fields.

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