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29

Appendix

Frequently asked questions

My corded 
phone is 
ringing, but my 
headset is not 
ringing.

Make sure that the 

RING ON/OFF

 button on the lifter is 

turned on. If the 

RING ON/OFF

 button is turned off, the 

headset does not ring.

If the speaker of your corded phone is not located under 
the lifter, install the auxiliary ring detector.

Adjust the sensitivity of the ring detector.

Make sure the cables are plugged in correctly and 
securely, and that the battery is securely installed in the 
wireless headset.

Make sure your headset battery is charged.

My headset is 
ringing even 
when there is 
no incoming 
call.

The sensitivity level of your ring detector may be too high. 
Adjust sensitivity of the ring detector to a lower level.

When you are using the speakerphone of your 
telephone, the ring detector may send a ring tone to the 
headset. If you do not want the headset to ring, press the 

RING ON/OFF

 button to turn the ring detector off. After 

the call, you can press the 

RING ON/OFF

 button again to 

turn the ring detector back on.

Summary of Contents for VH6220

Page 1: ...fice Wireless Headset VH6221 Over the ear Office Wireless Headset with Lifter Abridged user s manual BC Go to businessphones vtech com to register your product for enhanced warranty support and the latest VTech product news ...

Page 2: ...of installation and operation instructions Headset connection methods Option 1 Connect to IP phone via EHS Option 2 Connect to traditional corded phone Option 3 Connect to traditional corded phone with Lifter Option 4 Connect to a computer The software application Software application Installation and Operation Guide For customer service or product information visit our website at businessphones v...

Page 3: ...a deskphone you can simply use the cables provided to connect the headset to a deskphone directly PC mode Connect to a computer Use the USB cable to connect the headset base and your PC You can make and receive VoIP calls through Skype or Skype for Business using the VTech Control software application VH6221 Convertible Office Wireless Headset with Lifter The VH6221 package also comes with the ext...

Page 4: ...arbuds What s in the box Your product package contains the following items Save your sales receipt and original packaging in the event warranty service is necessary Headset audio cable EHS cable 1 EHS cable 2 Abridged user s manual For VH6220 VH6221 USB cable ...

Page 5: ...Corded phone connection cable What s in the box Auxiliary ring detector Corded handset lifter For VH6221 only ...

Page 6: ...Operate with corded phone for VH6221 only 11 Operate with corded phone via Lifter for VH6221 only 11 PC mode 12 Call settings 13 Auto Answer 13 Change Audio Bandwidth 13 Adjust the headset earpiece audio 14 Headset ringer 15 Anti Startle G616 15 Temporary ringer silencing 16 Volume control 16 Mute 16 Lifter for VH6221 only Overview 17 Connect the Lifter 19 Operate with Lifter 19 Appendix Adding an...

Page 7: ...FCC Part 68 and ACTA 38 FCC Part 15 40 California Energy Commission battery charging testing instructions 41 Limited warranty 42 Disclaimer and Limitation of Liability 45 Technical specifications 46 ...

Page 8: ...er or end a call See Headset lights for lights behavior 3 Magnetic charging contacts 4 Volume up Volume down Press to adjust the headset ringer volume while in idle mode or the listening volume while on a call 5 MUTE Mute the microphone during a call 6 Earpiece 7 Microphone 5 6 7 4 2 3 1 ...

Page 9: ...for charging 5 Charging LED 6 PC mode button and light Press to enter the PC mode See Headset base lights for lights behavior 7 PHONE mode button and light Press to enter the PHONE mode See Headset base lights for lights behavior 8 LIFTER jack for VH6221 only 9 USB port Open the port cover to plug in the USB cable for use with PC mode 10 EHS jack red dot 11 PHONE jack blue dot 12 POWER jack green ...

Page 10: ...r HD audio quality 15 Audio Adjustment Switch When you have connected the headset base to a deskphone use this switch to adjust the headset earpiece audio between A and F until the dial tone is clear Notes The default setting of the Audio Adjustment Switch is A The audio adjustment setting is dependent on the types of deskphones to which the headset base is connected and the interference caused by...

Page 11: ... by a wall switch Charge the headset battery Hang the headset onto the magnetic charging mount The magnet holds the headset in place The charging LED on the base will turn steady red while charging Note For optimal performance charge the headset battery for at least 30 minutes before use The battery is fully charged after 2 hours of continuous charging When the headset is not in use recharge by ha...

Page 12: ...before you can use the headset to join in the call Option 3 Connect to traditional corded phonewith Lifter forVH6221 only You can connect the headset to a corded phone using the corded phone connection cable and lifter provided see Connect the Lifter The headset acts as a supplementary device that can join calls You can simply press on the headset to use the connected corded phone to make or answe...

Page 13: ...sit businessphones vtech com for the compatibility list of IP phone models that are compatible for EHS connection as well as the respective EHS adapter s that you need to purchase separately After connect press on your IP Phone to turn on the headset mode The LED light on the key will turn on or the status icon will display Test the headset after connection Press the ON OFF button on the headset t...

Page 14: ...USB cable provided to connect the headset to your computer Your headset supports calls through Skype or Skype for Business Install the software application before operating in PC mode Connection methods Option 2 Connect to a traditional corded phone forVH6221 only Use the corded phone connection cable provided to connect the headset to a traditional corded phone Corded phone connection cable Corde...

Page 15: ...esired earbud to the headset Make sure the protruding bump is pointing towards your mouth when placed on your ear The protruding bump on the earbud holds the headset securely in your ear 3 Adjust the angle of the headset to fit your ear and then hook the headset on your ear The microphone should be pointing towards your mouth as close to your cheek as possible without touching ...

Page 16: ...PHONE mode and PC mode Before using the headset make sure you have chosen the headset operation mode in accordance with the connection method When the headset is not in use you can choose between PHONE mode and PC mode To choose PHONE mode Press the PHONE button on the headset base The PHONE light turns on To choose PC mode Press the PC button on the headset base The PC light turns on Note You can...

Page 17: ... setting of the Audio Adjustment Switch is A 2 Dial the telephone number using the dialing keys on the IP phone Notes The audio adjustment setting is dependent on the types of deskphones to which the headset base is connected and the interference caused by other DECT systems operating in the same environment The headset supports hot swapping in which the current call on the headset will remain con...

Page 18: ...pendent on the types of deskphones to which the headset base is connected and the interference caused by other DECT systems operating in the same environment The headset supports hot swapping in which the current call on the headset will remain connected if you replace the battery within five minutes To answer a call 1 Lift the corded handset to take the line at your corded phone 2 Press the ON OF...

Page 19: ...ontrol application and its Installation and Operation Guide at businessphones vtech com support downloads under the product page of VH6220 or VH6221 Unzip and install the application after download Make and receive calls You can make and receive VoIP calls with your VTech Control through Skype and Skype for Business Caller ID announce The Caller ID announce feature with your VTech Control lets you...

Page 20: ...tional corded phone the Auto Answer feature will not apply Change Audio Bandwidth The wideband audio mode works only if the telephone to which your headset is connected supports wideband audio When you slide the audio bandwidth from NB Narrowband to WB Wideband the frequency response of a call will be widened and the HD audio quality will be enhanced whilst the battery power consumption will also ...

Page 21: ... bottom of the headset base to adjust for clear audio at the headset earpiece when there is interference caused by other DECT systems operating in the same environment To adjust the headset earpiece audio during a call Slide the audio adjustment switch at the bottom of the headset base between A and F until the dial tone is clear ...

Page 22: ...e headset limits sound levels at 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When this feature is disabled the headset limits sound levels at 118 dBA to protect your hearing To enable the G616 Audio Limiting Press the following headset keys in sequence VOL VOL VOL VOL The LED light on the headset will flash purple once and flash blu...

Page 23: ... VOLUME on the right side of the headset base to adjust the speaking volume for all registered headsets Prolonged exposure to high volume levels using the headset may damage your hearing Mute The mute function turns off the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE on the headset to turn off the microphone You hear the voice prompt Mute on The MUTE...

Page 24: ...adset is not in use and the ring detector is turned off Flashes slowly when the headset is in use and the ring detector is turned off Blue On when the headset is not in use and the ring detector is turned on Flashes four times every three seconds when the ring detector detects an incoming call Flashes slowly when the headset is in use and the ring detector is turned on Off The headset base does no...

Page 25: ...itivity of the ring detector 8 ADJUST LIFTER knob Adjusts the height of the lifter arm 9 Adhesive tapes Remove the protective strips before attaching the lifter to the telephone base 10 Internal ringer detector Detects the telephone ringer and sends a ring tone to the headset earpiece 11 Switch hook presser Pressing on the headset raises or lowers the switch hook presser 6 9 8 7 5 11 10 ...

Page 26: ...of deskphones to which the headset base is connected and the interference caused by other DECT systems operating in the same environment The headset supports hot swapping in which the current call on the headset will remain connected if you replace the battery within five minutes To answer a call Press the ON OFF button on the headset to answer an incoming call or lift the headset if auto answer i...

Page 27: ...ess Headset comes pre registered to the headset base You can add one more VH622 Convertible Office Wireless Accessory Headset to your VH6220 VH6221 system For more details refer to the user s manual that comes with your new VH622 Convertible Office Wireless Accessory Headset Appendix ...

Page 28: ...y 10 seconds The headset is not in the headset base Flash 2 times every 3 seconds The headset is in use Flash 3 times Powering on Flash 4 times every 4 seconds There is an incoming call Purple Steady light on The battery is well charged Red and blue Alternate slowly The headset is not registered Alternate quickly The headset is trying to register to a headset base Off Light off The battery is depl...

Page 29: ...eps every 20 seconds Low battery warning Three rapid beeps every 20 seconds The headset is out of range Three rapid beeps The headset is powering on or off Headset alert prompts Alert prompt Meaning Mute on The microphone is muted Mute off The microphone is re activated Not registered ON OFF button is pressed while the headset is not registered Out of range The headset is on a call and out of rang...

Page 30: ... the idle headset base Flash 4 times every 4 seconds There is an incoming call in PHONE mode Flash 2 times every 3 seconds The headset is in use in PHONE mode Flash slowly The call is on hold in PHONE mode Blue Steady light on PC mode is selected as the default mode on the idle headset base Flash 4 times every 4 seconds There is an incoming call in PC mode Flash 2 times every 3 seconds The headset...

Page 31: ... VH6221 at businessphones vtech com support downloads For headset connection methods Option 1 Connect to IP phone via EHS Option 2 Connect to traditional corded phone Option 3 Connect to traditional corded phone with Lifter Option 4 Connect to a computer For the VTech Control software application Software application Installation and Operation Guide My headset does not work at all Make sure the he...

Page 32: ...er You may be using a new cable or VoIP service the existing telephone jacks in your home may no longer work Contact your service provider for solutions I cannot dial out Make sure there is a dial tone before dialing It is normal if the headset takes a second or two to synchronize with the telephone base before producing a dial tone Wait an extra second before dialing The battery does not charge i...

Page 33: ...tings in your VoIP calling software are set to use your VTech Headset My headset isn t working I want to replace my headset with a new headset You need to deregister the headset from the current headset base and then register it to the new headset base To deregister the headset from the headset base 1 Press and hold the PAIR button on the headset base at least 10 seconds until the MUTE light on th...

Page 34: ...egistration The LED light alternates quickly in red and blue It takes about 60 seconds to complete the registration process Once the headset is registered The LED light turns red when the battery is low and being charged or turns purple when the battery is well charged or turns blue when the battery is fully charged If the registration fails you hear the voice prompt Not registered when you press ...

Page 35: ...dset is charged and registered to the headset base When I press on the headset the handset lifter rises but the call is not connected or I do not hear a dial tone When using the handset lifter make sure the telephone line cord is connected to the telephone line jack on the back of the corded phone The handset lifter may not rise high enough to release the switch hook Try to adjust the height of th...

Page 36: ... in correctly and securely and that the battery is securely installed in the wireless headset Make sure your headset battery is charged My headset is ringing even when there is no incoming call The sensitivity level of your ring detector may be too high Adjust sensitivity of the ring detector to a lower level When you are using the speakerphone of your telephone the ring detector may send a ring t...

Page 37: ...s Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electrical appli ances during storms Cleaning your headset Your headset has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of a...

Page 38: ... Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the produc...

Page 39: ...ment within range of the cordless headset For this reason you should not think of cordless headset conversations as being as private as those on corded telephones Electrical power The headset base of this cordless headset must be connected to a working electrical outlet which is not controlled by a wall switch Calls cannot be made from the headset if the headset base is unplugged or switched off o...

Page 40: ... any type of moisture Do not disassemble your headset There are no user serviceable parts inside Refer to qualified service personnel for servicing For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible Precautions for users of implanted cardiac pacemakers Cardiac pacemakers applies only to digital cordless devices Wireless Technology Researc...

Page 41: ...ute se trouve dans un environnement comportant une concentration de gaz inflammables ou ignifuges à moins de se trouver dans un endroit où la ventilation est adéquate N utilisez pas ce produit près de l eau ou lorsque vous êtes mouillés Par exemple ne l utilisez pas dans des sous sols humides ou sous la douche ou près d une piscine d un bain d un évier de cuisine ou d une cuve de lavage N utilisez...

Page 42: ...d écoute et le casque d écoute par le biais d ondes radio et il se peut que vos conversations téléphoniques sur le casque d écoute sans fil soient interceptées par d autres équipements de réception d ondes radio au sein de la portée du casque d écoute sans fil Pour cette raison vous ne devez pas considérer les conversations sur un téléphone sans fil comme étant aussi confidentielles que celles d u...

Page 43: ...e type de piles lorsqu elles ne servent plus au sein du territoire des États Unis et du Canada Vous devez apporter ces piles chez un détaillant participant ou le centre de recyclage le plus près de chez vous Ou vous pouvez composer le 1 800 8 BATTERYMD afin de connaître les endroits qui acceptent les piles au lithium ion mortes RBRCMD et 1 800 8 BATTERYMD sont des marques déposées de Rechargeable ...

Page 44: ...commande aux médecins Avis aux détenteurs de stimulateurs cardiaques Ils doivent tenir les dispositifs numériques sans fil à une distance d au moins six pouces du stimulateur cardiaque Ils ne doivent PAS placer les dispositifs numériques sans fil directement sur le stimulateur cardiaque tel que dans une poche de chemise lorsque celui ci est en fonction Ils doivent utiliser les dispositifs numériqu...

Page 45: ...d be five 5 0 or less For more information please contact your telephone service provider This equipment may not be used with party lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone service provid...

Page 46: ...ubject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met...

Page 47: ... dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept...

Page 48: ...nds when the blue PHONE light on the headset base starts flashing release PAIR and then press it again within two seconds The process takes up to one minute to complete When the headset successfully enters the CEC battery charging testing mode the LED light flashes slowly in red and blue NOTE When the headset fails to enter this mode repeat all the steps mentioned above To deactivate the CEC batte...

Page 49: ...ithout charge a materially defective PRODUCT If VTech repairs the PRODUCT they may use new or refurbished replacement parts If VTech chooses to replace the PRODUCT they may replace it with a new or refurbished PRODUCT of the same or similar design VTech will retain defective parts modules or equipment Repair or replacement of the PRODUCT at VTech s option is your exclusive remedy VTech will return...

Page 50: ...hase see item 6 on the next page or Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service in the United States of America visit businessphones vtech com or call 1 800 595 9511 In Canada call 1 800 267 7377 NOTE Before calling for service please review the user s manual a ...

Page 51: ...d warranty and you should not rely on any such modification State Provincial Law rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limite...

Page 52: ...ird parties that may arise through the use of this product VTech Communications Inc and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of important data on other media to protect against data loss Company VTech Communications Inc Address 9590 SW Gemini Drive Suite 120 Beaverto...

Page 53: ...band 1921 536MHz 1928 448MHz Channels 5 Operating temperature 32 F 122 F 0 C 50 C Headset base voltage AC voltage 60Hz 96Vrms 127Vrms Headset base voltage AC adapter output Output 1 6VDC 450mA Output 2 6VDC 300mA Headset operating voltage 3 2VDC 4 2VDC ...

Page 54: ...Tech is a registered trademark of VTech Holdings Limited Specifications are subject to change without notice 2018 VTech Communications Inc All rights reserved 10 18 VH6220_VH6221_ACIB_V4 0 Document order number 91 011584 010 100 Designed to fit your home And your life ...

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