General product care
To keep this product working well and looking
good, follow these guidelines:
• Avoid putting it near heating appliances and
devices that generate electrical noise (for
example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or
moisture.
• Avoid dropping the product or treating it
roughly.
• Clean with a soft cloth.
• DO NOT immerse the camera unit in water
and do not clean it under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the camera unit is dry before you
connect it to the mains again.
Storage
When you are not going to use the IP camera for
some time, store the camera unit and the adapter
in a cool and dry place.
Specifications are subject to change without notice.
© 2018 VTech Communications, Inc.
All rights reserved. 08/18. VC931X-X_IG_V4.0
Document order number: 96-011758-040-100
Technical specifications
Frequency
Camera unit: 2412 - 2462 MHz
Channels
11
Nominal
effective
range
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
Power
requirement
Camera unit power adapter:
Input: 100-240V AC 50/60Hz
Output: 5V DC 1500mA
Android
TM
is a trademark of Google Inc.
IOS
is a trademark or registered trademark of Cisco in the
U.S. and other countries and is used under license.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to
the holder of a valid proof of purchase (“Consumer”
or “you”) that the Product and all accessories
provided in the sales package (“Product”) are
free from defects in material and workmanship,
pursuant to the following terms and conditions,
when installed and used normally and in accordance
with the Product operating instructions. This limited
warranty extends only to the Consumer for Products
purchased and used in the United States of America
and Canada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
During the limited warranty period, VTech’s
authorized service representative will repair
or replace at VTech’s option, without charge,
a Materially Defective Product. If we repair
the Product, we may use new or refurbished
replacement parts. If we choose to replace the
Product, we may replace it with a new or refurbished
Product of the same or similar design. We will retain
defective parts, modules, or equipment. Repair or
replacement of the Product, at VTech’s option, is
your exclusive remedy. VTech will return the repaired
or replacement Products to you in working condition.
You should expect the repair or replacement to take
approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends
for ONE (1) YEAR from the date of purchase. If
VTech repairs or replaces a Materially Defective
Product under the terms of this limited warranty,
this limited warranty also applies to the repaired or
replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product
is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse,
accident, shipping or other physical damage,
improper installation, abnormal operation or
handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair,
alteration or modification by anyone other than
an authorized service representative of VTech; or
3. Product to the extent that the problem
experienced is caused by signal conditions,
network reliability, or cable or antenna systems;
or
4. Product to the extent that the problem is caused
by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product
serial number plates or electronic serial numbers
have been removed, altered or rendered illegible;
or
6. Product purchased, used, serviced, or shipped
for repair from outside the United States of
America or Canada, or used for commercial or
institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without a valid proof of
purchase (see item 2 on the next page); or
8. Charges for installation or set up, adjustment of
customer controls, and installation or repair of
systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit
our website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH). In Canada, go
to www.vtechcanada.com or call 1-888-211-2005.
NOTE:
Before calling for service, please review the
user’s manual - a check of the Product’s controls
and features may save you a service call.
Except as provided by applicable law, you assume
the risk of loss or damage during transit and
transportation and are responsible for delivery
or handling charges incurred in the transport of
the Product(s) to the service location. VTech
will return repaired or replaced Product under
this limited warranty. Transportation, delivery or
handling charges are prepaid. VTech assumes no
risk for damage or loss of the Product in transit. If
the Product failure is not covered by this limited
warranty, or proof of purchase does not meet the
terms of this limited warranty, VTech will notify you
and will request that you authorize the cost of repair
prior to any further repair activity. You must pay for
the cost of repair and return shipping costs for the
repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get
warranty service?
1. Return the entire original package and
contents including the Product to the VTech
service location along with a description of the
malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing
address, and telephone number.
Frequently asked questions
Below are the questions most frequently asked about
the IP camera. If you cannot find the answer to your
question in the below table, visit our website at
www.vtechphones.com or call 1-844-848-8324
(1-844-84-VTECH) for customer service. In Canada,
go to www.vtechcanada.com or call 1-888-211-2005.
The LEDs on
the IP camera
are too bright.
Can I turn
them off?
You can turn off the LEDs of
your IP camera. Read the
Online LED indication
section
under
Camera settings
in
the online app manual for
instructions.
Why does the
IP camera
not respond
normally?
Try the following (in the order
listed) for common cure:
1. Disconnect the power to the
camera unit.
2. Wait a few minutes before
connecting power back to the
camera unit.
3. Run the mobile app again.
Why is my
screen in black
and white?
The IP camera has a light
sensor that measures the
ambient light. When the ambient
light is dim, such as during
nighttime or in a dark room, the
camera activates its infrared
LEDs, and displays the camera
view in black and white.
Why does my
IP camera
show offline?
Why is the
connection lost
every now and
then?
The camera unit may lose the
Internet connection. Check your
network and the router setting.
Other electronic products may
cause interference with your IP
camera. Try installing your IP
camera as far away from these
electronic devices as possible.
Other limitations
This warranty is the complete and exclusive
agreement between you and VTech. It supersedes
all other written or oral communications related to
this Product. VTech provides no other warranties for
this Product. The warranty exclusively describes all
of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one
is authorized to make modifications to this limited
warranty and you should not rely on any such
modification.
State/Provincial Law Rights: This warranty gives you
specific legal rights, and you may also have other rights,
which vary from state to state or province to province.
Limitations: Implied warranties, including those of
fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary
use) are limited to one year from the date of purchase.
Some states/provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable
for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost
profits or revenue, inability to use the Product or
other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from
the use of this Product. Some states/provinces do
not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
You can add or replace any IP cameras.
The Wireless Monitoring family includes IP
cameras
VC921
and
VC931
, which can be
purchased separately. They can be paired to your
camera account with the
MyVTech Cams
mobile
app, for example, you can have a combination of
VC921
and
VC931
. You can pair a maximum of
10 IP cameras to your camera account.
For more details, refer to the online app manuals
of
VC921
or
VC931
in the
Help
page of the
mobile app.
Connect to audio output device
(optional)
Your IP camera has a built-in speaker. You can
also connect an external self-powered speaker to
your camera unit for extra sound quality.
AUDIO IN
L
R
volum
e
-
4. Place the camera unit on the wall mount
bracket, and then slide it forward until it locks
into place.
-OR-
5. Connect the power adapter to the camera unit
and a power supply not controlled by a wall
switch.
micro
SD
micro SD
Insert micro SD card (optional)
Your IP camera can capture videos of the
monitoring area when motion is detected. You can
choose to save the videos to a micro SD card.
If you purchased VC9311-112 or VC9311-122,
a 16GB micro SD card is pre-installed in your
camera unit.
NOTES
• Your IP camera supports Class 4 or higher micro SD
card, with storage capacity up to 32GB.
CAUTION
• Prior to inserting or ejecting the micro SD card
installed in your IP camera, the camera must be
powered off. To power off, unplug the camera from
the power supply.
volume
-
+
micro SD
micro SD
m
icro SD
m
ic
ro
S
Click!
Mount the IP Camera (optional)
NOTES
• The types of screws and anchors you need depend
on the composition of the wall. You may need to
purchase the screws and anchors separately to
mount your camera unit.
1. Place the wall mount bracket on a wall or on
the ceiling, and then use a pencil to mark two
holes in parallel.
2. Remove the wall mount bracket and then drill
two holes in the wall or on the ceiling (7/32”
drill bit).
• If you drill the holes into an object other than a
stud, insert the wall anchors into the holes and
tap gently on the ends with a hammer until the
wall anchors are flush with the wall.
3. Align the holes on the wall mount bracket
with the screws on the wall or on the ceiling.
Tighten the screws in the holes.
