13
TROUBLESHOOTING
If for some reason the program/activity stops working or malfunctions,
please follow these steps:
1. Turn the unit
OFF
.
2. Interrupt the power supply by removing the batteries.
3. Let the unit stand for a few minutes, then replace the batteries.
4. Turn the unit back
ON
. The unit will now be ready to play again.
5. If the unit still does not work, replace with an entire set of new
batteries.
If the problem persists, please call our Consumer Services Department
on 01235 546810 (from UK) or +44 1235 546810 (outside UK) and a
service representative will be happy to help you.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet:
www.vtech.co.uk
Phone:
01235 546810 (from UK), or +44 1235 546810 (outside UK)
Tr
oubleshooting / T
echnical Suppor
t
