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Problem
Suggestion
My handset does not
ring when there is an
incoming call .
• Make sure you have the ringer activated . Refer to the section(s) on ringer selection in the
system’s user’s manual .
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
jack . Make sure the power cord is plugged in .
• You may be too far from the telephone base .
• Charge the battery in the handset for at least 6 hours . For optimum daily performance, return
the handset to its charger when not in use .
• You may have too many extension telephones on your telephone line to allow all of them to
ring . Try unplugging some of the other telephones .
• The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably to an upper floor.
• If the other telephones in your home are having the same problem, the problem is in your wiring
or local service . Contact your local telephone company (charges may apply .)
• Test a working telephone at the phone jack . If another telephone has the same problem, the
problem is the phone jack . Contact your local telephone company (charges may apply .)
• Other electronic products can cause interference with your cordless telephone . Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless telephones .
• Your telephone line cord might be malfunctioning . Try installing a new telephone line cord .
Troubleshooting
