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24
Memory Card is Not
Detected
1. Confirm that the memory card is inserted
correctly.
2. Make sure the memory card is either a
microSD or microSDHC card.
3. Make sure the file system of the memory
card is FAT or FAT32.
Kidizoom
®
DUO Deluxe
does not support NTFS or
exFAT file systems. You should back
up all important data from your memory
card and format it in either the FAT or
FAT32 file system before using it in your
Kidizoom
®
DUO Deluxe
.
Cannot Save Files
Check to see if the memory card is full.
If there is no memory card inserted, check
the
Kidizoom
®
DUO Deluxe
internal
memory.
Cannot View
Downloaded Video or
Photo Files
1. Confirm that the downloaded files have
been placed in the correct directory in
the
Kidizoom
®
DUO Deluxe
. Photos
should be placed in the
DOWNLOAD/
PHOTO
folder; videos should be placed
in the
DOWNLOAD/VIDEO
folder in
the
Kidizoom
®
DUO Deluxe
when it is
connected to a computer.
2.
Kidizoom
®
DUO Deluxe
only supports
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) formats
created by
Kidizoom
®
DUO Deluxe
.
Screen Displays
Incorrectly
Turn off the camera and let it sit for a few
minutes without batteries, then replace the
batteries.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below: