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Troubleshooting

199

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VSP716A Administrator and Provisioning Manual

H A P T E R

ROUBLESHOOTING

If you have difficulty with your VSP716A deskset, please try the suggestions below.

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information,

see the user‘s manual for your product.

Screen is blank.



Ensure power is connected. If powered by an AC adapter, check that the adapter

is plugged into a wall socket and the VSP716A power jack. If powered by PoE,

ensure that the network switch is providing power through the correct ports.

Pages are not received.



The Page auto answer setting is set to Manual. Check the General Account

Settings.

Calls are answered on the headset rather than the speakerphone after I press a Line

key or

to answer a call.



Change the audio mode from Headset to Speaker. On the VSP716A, press

MENU

> User Settings > Audio > Audio mode

For customer service or product information, please contact our regional offices or

distributors in the country or region where you purchased your product.

Answer

Summary of Contents for ErisTerminal VSP716A

Page 1: ...ErisTerminal SIP Deskset VSP716A Administrator and Provisioning Manual Rev 1 07 16...

Page 2: ...6 VSP716A Configuration Methods 17 Adding a Custom Logo 18 Idle screen logo behaviour 18 Logo specifications 18 Uploading a custom logo 18 Custom logo user interactions 19 Customising Soft Keys 20 Cus...

Page 3: ...ture Access Codes Settings 48 Busy Lamp Field 50 Voicemail Settings 51 NAT Traversal 51 Music on Hold Settings 52 Network Conference Settings 52 Session Timer 52 Jitter Buffer 53 Keep Alive 53 Call Se...

Page 4: ...L 90 Remote XML Directory Format 90 Call History 92 Configuration Pages 93 Reboot 93 Time and Date 93 Time and Date Format 94 Network Time Settings 94 Time Zone and Daylight Savings Settings 94 Manual...

Page 5: ...specific configuration file settings 141 provisioning Module Provisioning Settings 144 security Module Security Settings 149 time_date Module Time and Date Settings 151 log Module System Log Settings...

Page 6: ...Password Settings 194 General configuration file settings 194 MAC specific configuration file settings 194 page_zone Module Paging Zone Settings 195 phonelock Module Phone Lock Settings 197 softkey Mo...

Page 7: ...ng the Status menu on page 24 for instructions on checking the software version on the VSP716A Please read this manual before installing the product Please print this page and record the following inf...

Page 8: ...ay publish interop guides for those specific services The interop guides will recommend second party devices and settings along with VSP716A specific configurations for optimal performance with those...

Page 9: ...me of the configuration tasks described in this chapter are duplicated in the Web User Interface WebUI described in the next chapter but if you need to assign static IP addresses they must be set at e...

Page 10: ...Ethernet port and PC port at the back of the VSP716A The Ethernet port allows the VSP716A deskset to connect to the IP PBX The PC port is for another device such as a personal computer to connect to t...

Page 11: ...actions indicated by the on screen labels NAVIGATION KEY Press or to scroll through menus highlight items or change settings While entering names or numbers press or to move the cursor left or right P...

Page 12: ...en CFNA is on unanswered incoming calls are forwarded to another number after a specified delay Call Forward Busy Turns Call Forward Busy CFB on and off When CFB is on incoming calls are forwarded to...

Page 13: ...ect Call Pickup Dials the Direct Call Pickup code allowing you to answer a call ringing at a specific extension After pressing the button you may need to enter the extension number manually Prefix Dia...

Page 14: ...g is off Call forwarding is on Page Steady GREEN Outgoing page in progress Busy Lamp Field Steady GREEN Steady ORANGE Quickly flashing ORANGE Off Monitored phone is idle Monitored phone is on a call T...

Page 15: ...file The following hard keys are programmable Each programmable hard key can be configured with one of the following functions UP arrow on the navigation pad DOWN arrow on the navigation pad CANCEL MU...

Page 16: ...to the VSP716A You can assign a static IP address using the VSP716A menu Go to Admin settings Network setting Set static IP If you do not have a DHCP server or do not manually assign static IPs you wi...

Page 17: ...ee Using the WebUI on page 36 The browser based interface is easy to navigate and best suited to configuring a large number of VSP716A settings at once The WebUI gives you access to every setting requ...

Page 18: ...le_to_logo_timeout and the user_pref logo_to_idle_timeout parameters See user_pref logo_to_idle_timeout on page 164 Logo specifications The file type and dimensions for the logo are listed below Posit...

Page 19: ...image size image is not in black and white Custom logo user interactions For VSP716A users pressing any hard key will exit the idle logo and perform the key s function For example pressing MENU will...

Page 20: ...cated by the and icons Any soft key level where all soft keys are invisible will be dynamically skipped when the user navigates through the available levels On the VSP716A a soft key level consists of...

Page 21: ...ld Priv Hold Transfer Transfer Conference Conf Flash Flash Handset pickup VSP726A and VSP736A only HS Pickup Record VSP726A and VSP736A only Record Call Held Blank End End New New Retrieve Parked Call...

Page 22: ...r values separated by commas Soft keys appear on the phone screen in the same order as the soft key values you enter For example the parameter value combination of softkey idle line dir settings will...

Page 23: ...tus account registration status and product information User Settings allows the user to set the language for the display configure the appearance of the display edit programmable keys and customise t...

Page 24: ...Press CANCEL to cancel an operation exit the menu display or return to the idle screen Using the Status menu Use the Status menu to verify network settings and begin troubleshooting if network problem...

Page 25: ...erver 1 IP address DNS server 2 IP address 2 Line Lines and registration status On the Line menu highlight and select the desired line to view detailed line status information Line status Registered N...

Page 26: ...Line The Line menu lists the available lines along with icons indicating each line s current registration status To view complete status information for a line On the Line menu press or to highlight t...

Page 27: ...word is admin press the soft key to enter letters with the dial pad The Admin settings are listed in Table 7 Table 7 Admin setting summary Setting Options 1 Network setting See page 28 1 IPv4 2 IPv6 3...

Page 28: ...or to highlight Network setting and then press MENU SELECT The Network setting menu appears 2 Press or to highlight the desired option and then press MENU SELECT IPv4 Mode DHCP Static IP PPPoE Disabl...

Page 29: ...nd the soft key to enter characters Press or to advance to the next character 3 Press and enter the Subnet Mask Use the dial pad and the soft key to enter characters Press or to advance to the next ch...

Page 30: ...he Set PPPoE menu appears 3 On the Set PPPoE menu enter the PPPoE account Username 4 Press and then press if you are required to enter a PPPoE account password 5 Enter a password if you are required t...

Page 31: ...ount label Display name User ID Authorization ID Authorization Password SIP Registrar Server IP Registrar Server port Proxy server IP Proxy server port Register Yes or No Answer page Manual or Auto Fo...

Page 32: ...rovisioning menu 1 From the Admin Settings menu press to highlight Provisioning and then press SELECT The Provisioning menu appears 2 Enter the server URL using the dial pad keys deletes a character e...

Page 33: ...ges PFK Restricted Call locks out all advanced calling features including transfer conference and hold via hard keys soft keys and PFKs The phone operates only in single call single account mode When...

Page 34: ...ver menu appears 5 Press or to select Enabled or Disabled 6 Press Using the Edit password menu On the Edit password menu you can reset the current User and Admin passwords To reset User and Admin pass...

Page 35: ...figuration Using the Phone Menus 35 Back to Contents VSP716A Administrator and Provisioning Manual 3 Enter the new password using the dial pad keys 4 Press and then re enter the new password 5 Press S...

Page 36: ...ioning settings The WebUI is embedded in the VSP716A operating system When you access the WebUI you are accessing it on the device not on the Internet This chapter describes how to access the WebUI an...

Page 37: ...nagement see page 41 Call Settings see page 54 User Preferences see page 57 Programmable Keys see page 59 Speed Dial see page 66 Ringer Settings see page 67 Paging Zones see page 68 Server Application...

Page 38: ...ype the VSP716A IP address in the browser address bar and press ENTER on your computer keyboard The browser displays a window asking for your user name and password 5 For the user name enter admin For...

Page 39: ...ear in the WebUI and their equivalent settings in the configuration file template You can use the configuration file template to create custom configuration files Configuration files can be hosted on...

Page 40: ...valent to the Status menu on the VSP716A System Status The System Status page shows General information about your device including model MAC address and firmware version Account Status information ab...

Page 41: ...t values and ranges are listed there Setting Description Enable Account Enable or disable the SIP account Select to enable Account Label Enter the name that will appear on the VSP716A display when acc...

Page 42: ...igit Timeout secs Sets how long the waits after any P pause in the dial string or in the dial plan Maximum Number of Calls Select the maximum number of concurrent active calls allowed for that account...

Page 43: ...emergency dial Dialling rules must consist of the elements defined in the table below Numbers that are dialled when forwarding a call when the user manually fowards a call or a pre configured number i...

Page 44: ...h 723 6789 If the substituted number the first number is empty the second number is added to the number dialled For example in 1 xxxxxxxxxx the digit 1 is appended to any 10 digit number dialled This...

Page 45: ...stration Freq secs Enter the desired registration retry frequency in seconds If registration using the Primary Outbound Proxy fails the Registration Freq setting determines the number of seconds befor...

Page 46: ...ting Description Codec priority 1 Select the codec to be used first during a call Codec priority 2 Select the codec to be used second during a call if the previous codec fails Codec priority 3 Select...

Page 47: ...t DSCP value from the Quality of Service setting on your router or switch DSCP signalling Enter the Differentiated Services Code Point DSCP value from the Quality of Service setting on your router or...

Page 48: ...mable Feature Keys on page 59 Setting Description Min Local RTP port Enter the lower limit of the Real time Transport Protocol RTP port range RTP ports specify the minimum and maximum port values that...

Page 49: ...Yes Call Forward No Answer ON Enter the Call Forward No Answer ON access code Yes Call Forward No Answer OFF Enter the Call Forward No Answer OFF access code Yes Call Forward Busy ON Enter the Call F...

Page 50: ...se Secretarial Filtering OFF code Supports value substitution Yes Setting Description List URI Enter the BLF list URI as supplied by or set up with your service provider For example blf list1 sipservi...

Page 51: ...ght to indicate new messages Disable this setting if MWI service does not involve a subscription to a voicemail server That is the server supports unsolicited MWI notifications you want the Message Wa...

Page 52: ...Enable Network Conference Enables or disables network conferencing for account x Conference URI Enter the URI for the network bridge for conference handling on account x Setting Description Enable Se...

Page 53: ...n milliseconds must be at least twice the minimum delay Setting Description Enable Keep Alive Enable SIP keep alive in service of NAT traversal and as a heartbeat mechanism to audit the SIP server hea...

Page 54: ...o Not Disturb Setting Description Anonymous Call Reject Enables or disables rejecting calls indicated as Anonymous Enable Anonymous Call Enables or disables outgoing anonymous calls When enabled the c...

Page 55: ...imum number of calls configured for account x Call Waiting Off is selected Target Number Enter a number to which calls will be forwarded when Call Forward Busy is enabled Enable Call Forward No Answer...

Page 56: ...ting Description Custom Ringer File Upload a custom ringer audio file This ringer replaces the factory default ringer 10 The maximum file size is 300 k The following WAV format is accepted Audio sampl...

Page 57: ...User Settings Click the link for each setting to see the matching configuration file parameter in Configuration File Parameter Guide on page 124 Default values and ranges are listed there Setting Desc...

Page 58: ...When selected disables incoming call notifications when the user is already on a call Incoming calls are rejected Incoming callers hear a busy signal When Call Waiting Off is selected and Call Forwar...

Page 59: ...efault settings see Programmable Feature Keys on page 12 Click the link for each setting to see the matching configuration file parameter in Configuration File Parameter Guide on page 124 Default valu...

Page 60: ...ccount column select the account for which Call Forward Busy will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Quick Dial Configures the key...

Page 61: ...ss code FAC You must enter the feature access code for Call Park on the SIP Account Management page For some service providers you must also enter a park extension in the Value column This value will...

Page 62: ...utgoing dialling string The dial plan is enabled after the user enters one or more digits Both prefix digits hidden and user entered digits visible are used for dial plan matching The timeout to dial...

Page 63: ...figures the key to turn Call Forward All on or off In the Account column select the account for which Call Forward All will apply Before assigning the key ensure that you configure Call Forward settin...

Page 64: ...ire a subscription through the hosted server To use multicast paging you must first set up paging zones on the WebUI See Paging Zones on page 68 See also pfk x multicast_zone in the configuration file...

Page 65: ...from the user The prefix digits are visible during Dialling and Call Active states Note that N can be used for substitution of user entered digits For example 71 N will use 71 user entered digits as t...

Page 66: ...ion file See speed_dial Module Speed Dial Settings on page 175 After entering information on this page click to save it To enter speed dial numbers 1 In the Name column enter the name associated with...

Page 67: ...he phone attempts to match it to the Distinctive Ringing Text If there is a match the associated tone will play If there is no match the default tone for the account will play The matching is done on...

Page 68: ...r speakerphone You can also enable the phone to send out multicast pages using a particular multicast IP address You must first set up paging groups each group consisting of a multicast paging IP addr...

Page 69: ...iority Select the paging zone priority from 1 to 10 Zones with a priority higher than another zone can interrupt the lower priority zone s active page In addition a call priority setting is available...

Page 70: ...le value starts and ends with in the query part of the URL Action URI variables pass dynamic data to the server The valid URL format is http host port dir file name variable name variable value where...

Page 71: ...model number VSP716A Setting Description End of boot sequence The End of boot sequence URI is triggered at the end of the phone boot sequence Using the End of boot sequence URI it is possible to devel...

Page 72: ...all The Incoming Call URI is triggered for each Incoming Ring event or Call Waiting event Using the Incoming Call URI it is possible to display extra information on the phone for an Incoming Call For...

Page 73: ...gistered Deregistered Fail Registration timed out refused or expired The Registration Event URI is not triggered when the same event is repeated Setting Description Enable HTTP Push Select to enable H...

Page 74: ...calls Predial mode and dialling mode are not considered idle mode Hotline dialling will not trigger if digits have been entered or when the phone is dialling a number Hotline dialling will be cancelle...

Page 75: ...be associated with one of the servers listed on the Basic Network Settings page However for operations triggered by dependent upon network status the phone must determine which server to use For examp...

Page 76: ...s and ranges are listed there IPv4 You must be familiar with TCP IP principles and protocols to configure static IP settings Setting Description Disable Disables all related IPv4 settings DHCP DHCP is...

Page 77: ...nter addresses for the primary and secondary DNS servers Secondary DNS Setting Description Disable Disables all related IPv6 settings Auto Configuration Auto configuration is selected enabled by defau...

Page 78: ...es Click the link for each setting to see the matching configuration file parameter in network Module Network Settings on page 139 Default values and ranges are listed there Primary DNS If Auto Config...

Page 79: ...the VLAN priority that matches the Quality of Service QOS settings that you have set for that VLAN ID Outbound SIP packets will be marked and sent according to their priority 7 is the highest priority...

Page 80: ...entries In order to back up your contacts or import another local directory file the page also enables you to export and import your phone s local directory The Local Directory lists entries across mu...

Page 81: ...following table Table 8 Local Directory commands Click To Sort the list by last name Edit information for an entry View the next page of entries View the last page of entries View the first page of e...

Page 82: ...Enter the appropriate names in these fields The maximum length of the first name and last name fields is 15 characters n a Blank Last Name Ringer Tone Sets a unique ringer tone for calls from this dir...

Page 83: ...ocal blacklist file the page also enables you to export and import the blacklist The blacklist lists entries across multple pages Click or a page number to view the desired page of entries Table 9 des...

Page 84: ...you are viewing Add a new entry Delete all entries Import a blacklist file Export the blacklist Setting Description Range Default First Name Enter the appropriate names in these fields The maximum le...

Page 85: ...porting a complete blacklist file with the aim of replacing the entire current blacklist use Select All and to clear the blacklist before importing the file Blacklist files are xml files that have the...

Page 86: ...remoteDir Module Remote Directory Settings on page 156 After entering information on this page click to save it LDAP Settings Click the link for each setting to see the matching configuration file par...

Page 87: ...DAP Enables or disables the phone s access to the LDAP directory Directory name Enter the LDAP directory name Server address Enter the LDAP server domain name or IP address Port Enter the LDAP server...

Page 88: ...ries in the same format as the Local Directory Work number attribute Sets the attribute for the work number What you enter here should match the work number attribute for entries on the LDAP server te...

Page 89: ...Broadsoft Phonebook Enables or disables the phone s access to the Broadsoft phonebook Display name Enter the display name for the Broadsoft Phonebook This name appears on the Directory list on the VS...

Page 90: ...following failing conditions is encountered Server not reachable Remote XML directory file is not available Invalid XML directory file Remote XML Directory Format The following shows a sample single...

Page 91: ...ctories are enabled 1 Local 2 Blacklist 3 LDAP 4 Broadsoft 5 Remote XML directory 1 6 Remote XML directory 2 7 Remote XML directory 3 Any Remote XML directories will move up the list if LDAP and or Br...

Page 92: ...dministrator and Provisioning Manual Call History The Call History page has no configurable settings It displays Missed Calls Received Calls and Dialed Calls Users can view their call history and clic...

Page 93: ...k Time and Date On the Time and Date page you can manually set the time and date and the time and date formats You can also set the system time to follow a Network Time Protocol NTP Server recommended...

Page 94: ...ver available to the phone When enabled the phone obtains the time in the following priority 1 Option 42 2 NTP Server 3 Manual time Setting Description Time Zone Select your time zone from the list Au...

Page 95: ...in minutes to be applied when the current time is between Daylight Savings Start and Daylight Savings End Use DHCP Option 2 100 101 If Enable Network Time is selected select to use DHCP to determine t...

Page 96: ...uages available with the firmware Separate translation files are required for the device user interface and the WebUI Importing a custom language can only be done using the configuration file See file...

Page 97: ...716A firmware The firmware upgrade settings are also available as parameters in the configuration file See provisioning Module Provisioning Settings on page 144 Firmware Server Settings Click the link...

Page 98: ...its settings automatically the process occurs in the background as part of routine system operation Automatic provisioning can apply to multiple devices simultaneously With manual provisioning on the...

Page 99: ...le as parameters in the configuration file See provisioning Module Provisioning Settings on page 144 Provisioning Settings Using the Redirection Service requires contacting the VTech support team for...

Page 100: ...o get a provisioning server address and then the configuration file If DHCP options do not locate a configuration file then the server provisioning string is checked Note Ensure that DHCP is also enab...

Page 101: ...change the firmware URL automatically Bootup Check Sets the VSP716A to check the provisioning URL for new configuration and or firmware files upon bootup The update is applied as part of the reboot p...

Page 102: ...to provisioning process in that The VSP716A does not check whether the file has been loaded before The configuration file is processed whether or not it is different from the current version The VSP71...

Page 103: ...ollowing format Model Number xxxxxxx SW Version xxxxxxx You can use the exported file as a general configuration file and duplicate the settings across multiple units However ensure that you edit the...

Page 104: ...716A Administrator and Provisioning Manual Reset Configuration You can reset the phone to its default settings To reset the VSP716A to its default configuration 1 Under Reset Configuration click 2 Whe...

Page 105: ...You can set the administrator password on the WebUI or by using provisioning For more information on using provisioning to set the administrator password see profile Module Password Settings on page...

Page 106: ...password is case sensitive and can consist of both numbers and letters to a maximum of 15 characters 3 Click Phone Lock For more information about the phone lock feature see Using the Security menu o...

Page 107: ...pped out of the dial string before being saved in the Call History Setting Description Enable Hidden DTMF digits Enable to mask all DTMF digits entered during an Active Call Note that unlike Password...

Page 108: ...er port number The default setting is 443 Password Dial Length Enter the PIN number length All digits within this length are masked Any digits beyond this length are not masked For example if the Pass...

Page 109: ...P traffic All unsolicited SIP traffic for example INVITE NOTIFY unsolicited MWI OPTIONS will be blocked unless it is from one of the trusted servers with the enabled accounts If additional trusted sou...

Page 110: ...ing CIDR notation defined in rfc4632 IPv4 or IPv6 address followed by a prefix for example 192 168 0 1 24 2 IP range specified with a pair of starting and ending IPv4 or IPv6 addresses separated by fo...

Page 111: ...ses When the phone acts as a web server for the user to manage configurations When the phone acts as a client for applications where HTTP is supported Trusted Trusted Certificates are for server authe...

Page 112: ...ertificates delete individual or all certificates protect certificates by selecting them in the Protected column and then clicking Protected certificates cannot be selected for deletion and are not re...

Page 113: ...r ACS authentication ACS URL URL used to contact the ACS for example http my acs 9675 path to somewhere Enable Period Inform Enable Disable periodic inform method calls Periodic Inform Interval second...

Page 114: ...network traffic related to the phone s activity and save the capture as a pcap file The file can be used for diagnostic and troubleshooting purposes Under Download Log you can save the system log to a...

Page 115: ...n INFO Normal operational messages DEBUG Developer messages for troubleshooting debugging purposes Network Trace To perform a network trace 1 Start a network trace by clicking The button changes to 2...

Page 116: ...ad The settings within a configuration file are grouped into modules Most of the modules group their settings in the same way that settings are grouped on the VSP716A WebUI For example the time_date m...

Page 117: ...General file model cfg MAC specific file model _ MAC Address cfg The model variable is the VTech product model VSP716A for example If the provisioning URL contains a query element or a filename endin...

Page 118: ...hecks for new configuration files when it boots up Any updates are applied during the boot up process Remote check sync enables you to start a resynchronization remotely using your hosted server s web...

Page 119: ...s and can only be retrieved by the device with a matching MAC address The filename formats for both files are General file model cfg MAC specific file model _ MAC Address cfg The model variable is the...

Page 120: ...o and an idle screen logo in bmp format Links to data files are in the configuration file s file module This is where you enter any URLs to the data files that the VSP716A deskset may require None of...

Page 121: ...tion template and save it as the general configuration file The remaining settings will make up the MAC specific configuration file which you will have to copy and edit for each VSP716A Guidelines for...

Page 122: ...as well as spaces To encrypt a configuration file 1 Optional Place your configuration file in the same folder as the openssl executable file If the configuration file is not in the same folder as the...

Page 123: ...ioning page under Resynchronization select Use Encryption for configuration file 3 Enter the 16 character passphrase that you created when you encrypted the configuration file 4 Click You must ensure...

Page 124: ...odules within the configuration file itself The configuration file settings can be listed in any order and the configuration file will still be valid The modules included in the configuration file are...

Page 125: ...198 sip_account Module SIP Account Settings The SIP Account settings enable you to set up individual accounts for each user You can add up to three accounts for each VSP716A Each account requires you...

Page 126: ...t_timeout Description Sets the inter digit timeout in seconds for account x The inter digit timeout sets how long the VSP716A waits after the last digit is entered before dialling the number Values 1...

Page 127: ...x after rebooting Values 0 disabled 1 enabled Default 0 Setting sip_account x primary_sip_server_address Description Sets the SIP server IP address for account x Values IPv4 IPv6 or FQDN Default Blank...

Page 128: ...xy server port for account x Values 1 65535 Default 5060 Setting sip_account x backup_outbound_proxy_server_address Description Sets the backup outbound proxy server IP address for account x Values IP...

Page 129: ...ng sip_account x codec_priority 5 Description Sets the fifth highest priority codec for account x Values none g711u g711a g729 g726 g722 g723_1 ilbc Default g723_1 Setting sip_account x codec_priority...

Page 130: ...0 disabled 1 enabled Default 0 Setting sip_account x dscp Description Sets the Voice Quality of Service Layer 3 DSCP for account x Values 0 63 Default 46 Setting sip_account x sip_dscp Description Se...

Page 131: ...lt 3600 Setting sip_account x blf_remote_pickup_code Description Sets the Busy Lamp Field BLF remote pickup code for account x Values Text string Default Blank Setting sip_account x mwi_enable Descrip...

Page 132: ...erver_address Description Sets the STUN server IP address Values IPv4 IPv6 or FQDN Default Blank Setting sip_account x nat_traversal_stun_server_port Description Sets the STUN server port Values 1 655...

Page 133: ...disables a hold reminder tone that a far end caller hears when put on hold during a call on account x Values 0 disabled 1 enabled Default 1 Setting sip_account x sip_session_timer_enable Description E...

Page 134: ...selected calls are parked through a blind transfer to a parking lot extension The target parking lot extension will be taken from the following order of priority if both values exist Park PFK Value Ca...

Page 135: ...scription Sets the authentication name for account x Depending on your service provider s specifications this could be identical to the user ID Values Text string Default Blank Setting sip_account x a...

Page 136: ..._account x access_code_retrieve_voicemail Description Sets the voicemail retrieval feature access code for account x Values Text string Default Blank Setting sip_account x access_code_dnd_on Descripti...

Page 137: ...Description Sets the Call Forward Busy OFF feature access code for account x Values Text string Default Blank Setting sip_account x access_code_anonymous_call_block_on Description Sets the Anonymous...

Page 138: ...tion Sets the Direct Call Pickup feature access code for account x Values Text string Default Blank Setting sip_account x blf_list_uri Description Sets the Busy Lamp Field BLF list URI for account x T...

Page 139: ...id Description Sets the WAN VLAN ID Values 0 4095 Default 0 Setting network vlan wan priority Description Sets the WAN port priority Values 0 7 Default 0 Setting network vlan pc enable Description En...

Page 140: ...network eapol access_password Description Sets the 802 1x EAPOL MD5 password Values Text string Default Blank Setting network vendor_class_id Description Sets the vendor ID for DHCP option 60 Values T...

Page 141: ...is reflected in the PC port When Port Mirroring is not enabled the port operates in switch mode Values 0 disabled 1 enabled Default 0 Setting network ip mode Description Sets the IPv4 network mode Va...

Page 142: ...e PPPoE provider in case more than one is available Values Text string Default Blank Setting network ip pppoe username Description If IPv4 mode is PPPoE enter your PPPoE account username Values Text s...

Page 143: ...twork ipv6 dns1 Description If manual DNS configuration is enabled enter the address for the primary DNS server Values Text string IPv6 Default Blank Setting network ipv6 dns2 Description If manual DN...

Page 144: ...lt 0 Setting provisioning firmware_url Description Sets the URL for the server hosting the firmware file Values Text string Default Blank Setting provisioning fw_server_username Description Sets the a...

Page 145: ...59 160 Default 66 Setting provisioning dhcp_option_priority_2 Description Sets the second priority DHCP option for the provisioning firmware file check Values 66 159 160 Default 159 Setting provisioni...

Page 146: ...weekdays from 0 Sunday to 6 Saturday For example 5 6 0 means the provisioning check will be performed on Friday Saturday and Sunday Values 0 6 Default Blank Setting provisioning weekdays_start_hr Desc...

Page 147: ...the key that was generated when you encrypted the file Values Text string Default Blank Setting provisioning check_trusted_certificate Description Enables or disables accepting only a trusted TLS cert...

Page 148: ...the WebUI The passwords affected are network eapol access_password network ip pppoe access_password tr069 acs access_password tr069 connection_request access_password provisioning fw_server_access_pa...

Page 149: ...de_dtmf_enable Description Enable or disable masking all DTMF digits entered during an Active Call Values 0 disabled 1 enabled Default 0 Setting security hide_dtmf_delay_enable Description Enable to a...

Page 150: ...ck to Contents VSP716A Administrator and Provisioning Manual Setting security pwd_dial_length Description Enter the PIN number length All digits within this length are masked Any digits beyond this le...

Page 151: ...ng the date Values DD MM YY MM DD YY YY MM DD Default DD MM YY Setting time_date 24hr_clock Description Enables or disables 24 hour clock Values 0 disabled 1 enabled Default 1 Setting time_date ntp_se...

Page 152: ...c Canary Europe London Africa Casablanca Europe Tirane Europe Vienna Europe Brussels Europe Zagreb Europe Prague Europe Copenhagen Europe Paris Europe Berlin Europe Budapest Europe Rome Europe Luxembo...

Page 153: ...Sets the month that daylight savings time starts Values January December Default March Setting time_date daylight_saving_start_week Description Sets the week that daylight savings time starts Values...

Page 154: ...avings time ends Values 00 00 23 00 Default 02 00 Setting time_date daylight_saving_amount Description Sets the daylight savings time offset in minutes Values 0 255 Default 60 Setting time_date timezo...

Page 155: ...ile The log settings follow the format log element All the log settings are included in the general configuration file Setting log syslog_enable Description Enables or disables log output to syslog se...

Page 156: ...P716A deskset s access to the LDAP directory Values 0 disabled 1 enabled Default 0 Setting remoteDir ldap_directory_name Description Sets the LDAP directory name Values Text string Default Blank Setti...

Page 157: ...directory may include attributes like cn common name or ou organisational unit or dc domain component For example ou accounting dc vtech dc com Values Text string Default Blank Setting remoteDir ldap...

Page 158: ...ank Setting remoteDir ldap_lastname_attribute Description Sets the last name attributes Values Text string Default Blank Setting remoteDir ldap_work_number_attributes Description Sets the number attri...

Page 159: ...e matched against LDAP entries If a match is found the LDAP entry is displayed for dialling Values 0 disabled 1 enabled Default 0 Setting remoteDir broadsoft_enable Description Enables or disables the...

Page 160: ...oadsoft_dir_type Description Sets the Broadsoft Phonebook directory type Values Group GroupCommon Enterprise EnterpriseCommon Personal Default Group Setting remoteDir ldap_check_certificate Descriptio...

Page 161: ...ility of the phone s embedded WebUI Values 0 disabled 1 enabled Default 1 Setting web http_port Description Sets the http port when http is enabled Values 1 65535 Default 80 Setting web https_enable D...

Page 162: ...ables using each enabled account s Registration server SIP server Outbound Proxy server and Backup Outbound Proxy server as sources for trusted SIP traffic Values 0 disabled 1 enabled Default 0 Settin...

Page 163: ...ion file settings Setting user_pref account x ringer Description Sets the ring tone for account x Values 1 10 Default 1 Setting user_pref web_language Description Sets the language that appears on the...

Page 164: ...stern num ber Setting user_pref call_terminated busy_tone_enable Description Enables the VSP716A to play a busy tone when the far end party ends the call or when a network error condition keep alive f...

Page 165: ...1 enabled Default 1 Setting user_pref hold_reminder interval Description Sets the interval for the audible hold reminder in seconds Values 10 300 Default 30 Setting user_pref call_waiting tone_enable...

Page 166: ...t Description Sets the absent timeout the interval after going off hook with no action taken in seconds After the absent timeout the phone returns to idle mode Values 10 60 Default 30 Setting user_pre...

Page 167: ...a previously busy number is available and asks them whether they wish to call the number back Values 0 disabled 1 enabled Default 0 Setting call_settings account x call_completion_alert_enable Descri...

Page 168: ...etting call_settings account x call_fwd_always_enable Description Enables or disables Call Forward Always for account x Values 0 disabled 1 enabled Default 0 Setting call_settings account x call_fwd_a...

Page 169: ...cription Enables or disables missed call alerts Values 0 disabled 1 enabled Default 1 Setting call_settings hotline_enable Description Enables or disables the hotline feature Values 0 disabled 1 enabl...

Page 170: ...x feature Description Assigns a feature to PFK x Values unassigned line dir call log redial messages dnd cfwd all cfwd busy cfwd no answer quick dial busy lamp field acd page multicast page park call...

Page 171: ...unt and the PFK page destination value Values text string Default blank Setting pfk x park_destination Description If required by your service provider and sip_account x park_variant setting enter a v...

Page 172: ...ring Default blank Setting pfk x hunt_group Description If pfk x feature value is hg enter the hunt group extension number assigned for this pfk Values text string Default blank Setting pfk x secretar...

Page 173: ...pfk hardkey quick_dial Description Sets the quick dial string to use if quick dial is assigned to the key Values Text string SIP URI Default Blank Setting pfk hardkey multicast_zone Description Sets...

Page 174: ...dialling string Values text string Default blank Setting pfk hardkey xml_uri Description If pfk hardkey feature is xml app enter the URI to fetch the XML application to be executed Values text string...

Page 175: ...l pad key ranging from 1 to 0 with 0 being the 0 OPER key All the speed dial settings are included in the MAC specific configuration file Setting speed_dial x name Description Sets the name associated...

Page 176: ...good audio quality with the minimal possible delay Values 30 500 Default 70 Setting audio x adaptive_jitter min_delay Description When in adaptive jitter buffer mode set the minimum delay in ms desira...

Page 177: ...figuration File Parameter Guide 177 Back to Contents VSP716A Administrator and Provisioning Manual Setting audio x rtp port_end Description Sets the Local RTP port range end Values 1 65535 Default 190...

Page 178: ...rameters follow the format ringersetting x element where x is the instance of the setting ranging from 1 to 8 All the ringer settings are included in the general configuration file Setting ringersetti...

Page 179: ...the phone in the following cases When the phone acts as a web server for the user to manage configurations When the phone acts as a client for applications where HTTP is supported File parameter value...

Page 180: ...e Values Text string Default Blank Setting file action Description Enables you to delete certain certificates removecertificate_customdevice remove the custom device certificate and resume the use of...

Page 181: ...I Custom Language file to be imported Values Text string Default Blank Setting file custom_ringer Description Enter URI to WAV file for a custom ringer The custom ringer replaces Ringtone 10 on Ringer...

Page 182: ...ion URL of contact blacklist to be imported Entries in the imported file will be added to existing blacklist entries Values Text string Default Blank Setting file contact blacklist overwrite Descripti...

Page 183: ...included in the general configuration file Setting xml_app http_push_enable Description Enable or disable HTTP push which enables the phone to display XML objects that are pushed to the phone from th...

Page 184: ...of phone bootup Values Text string Default Blank Setting system_event registered action_uri Description Enter URI for GET request triggered at end of line registration Values Text string Default Blank...

Page 185: ...nterval Description Enter interval in seconds between poll action_uri requests Values 1 65535 Default 3600 Setting system_event connected action_uri Description Enter URI for GET request triggered whe...

Page 186: ...e the TR 069 subsystem Values 0 disabled 1 enabled Default 0 Setting tr069 acs url Description Enter the URL to the auto configuration server ACS Values Text string Default Blank Setting tr069 acs use...

Page 187: ...r069 connection_request username Description Set the user name for authenticating the connection sent from the ACS Values Text string Default Blank Setting tr069 connection_request access_password Des...

Page 188: ...5 Hz amp1 30 6 dB freq2 0 65535 Hz amp2 30 6 dB freq3 0 for future development modifying attribute has no effect amp3 0 for future development modifying attribute has no effect freq4 0 for future deve...

Page 189: ...he hold reminder tone Values 1 5 Default 1 Setting tone hold_reminder_tone element 1 Description Defines the hold reminder tone element 1 Values Tone element string Default 1 770 22 0 0 0 0 0 0 300 0...

Page 190: ...ements in sequence that is repeating back to the first element Values 0 65535 Default 0 Setting tone stutter_dial_tone num_of_elements Description Sets the number of tone elements for the stutter dial...

Page 191: ...e element 1 Values Tone element string Default 1400 22 0 0 0 0 0 0 375 375 65535 Setting tone busy_tone element x Description Defines the busy tone element x x 2 5 Values Tone element string Default B...

Page 192: ...tion Sets the number of tone elements for the dial tone Values 1 5 Default 1 Setting tone dial_tone element 1 Description Defines the dial tone element 1 Values Tone element string Default 2 440 22 35...

Page 193: ...000 1 Setting tone congestion_tone element x Description Defines the dial tone element x x 4 5 Values Tone element string Default Blank Setting tone congestion_tone num_of_repeat_all Description Sets...

Page 194: ...iguration file updates may reset these passwords General configuration file settings MAC specific configuration file settings Setting tone auto_answer_tone num_of_repeat_all Description Sets the numbe...

Page 195: ...ed Values Text string Default Blank Setting page_zone x multicast_address Description Enter the multicast IP address that the VSP716A will monitor The range of valid IP addresses is 224 0 0 0 to 239 2...

Page 196: ...visioning Manual Setting page_zone call_priority_threshold Description Set the call_priority_threshold If the paging zone priority page_zone x priority is higher or equal to the call priority then a m...

Page 197: ...ngs are part of the general configuration file Setting phonelock type Description Sets the phone lock type Values disabled restricted_config restricted_call emergency_call_only Default disabled Settin...

Page 198: ...e included in the general configuration file Setting softkey idle Description Specifies the soft keys visible on the idle screen Values blank dir call_log redial message dnd cfwd cfna cfwd_all cfwd_bu...

Page 199: ...he adapter is plugged into a wall socket and the VSP716A power jack If powered by PoE ensure that the network switch is providing power through the correct ports Pages are not received The Page auto a...

Page 200: ...0 Mbps RJ 45 port If you are using a Gigabit Ethernet system the connection speed drops to 100 Mbps after plugging the Ethernet cable through the PC port The firmware upgrade or configuration update i...

Page 201: ...Blind Starts the blind transfer process for the active call Bridge Joins the two active calls in a conference and returns to idle screen Callback Dials the last missed caller Cancel Quits the current...

Page 202: ...Rejects an incoming call Resume Resumes a call put on hold Save 1 Saves current setting 2 Begins save process Search Opens the Directory search editor begins a search Select Selects a highlighted opt...

Page 203: ...t near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances dur...

Page 204: ...ions Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VSP716A GPL code request If your request does not fully comply with the foregoing requirements VTech reserv...

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