Quick Reference Guide
Programmable key options
on page 55.
• Line
• Directory—pressing the key displays the Directory menu.
• Call History—pressing the key displays the Call history menu.
• Redial—pressing the key displays the redial list.
• Messages—pressing the key displays the Message menu.
• Do Not Disturb—pressing the key enables or disables Do Not Disturb for Line
1 or Line 2.
• Call Forward All—pressing the key enables or disables Call Forward All.
Ensure you have completed the Call Forward All settings. See “Using the
Call menu” on page 38.
• Call Forward No Answer—pressing the key enables or disables Call Forward
No Answer. Ensure you have completed the Call Forward No Answer
settings. See “Using the Call menu” on page 38.
• Call Forward Busy—pressing the key enables or disables Call Forward Busy.
Ensure you have completed the Call Forward Busy settings. See “Using the
Call menu” on page 38.
• Quick Dial—pressing the key dials the number programmed for the key.
•
s. The key LED
indicates call status. See “Programmable feature key lights” on page 13.
• ACD—If you are subscribed to this feature, pressing the Automatic Call
Distribution (ACD) key displays the ACD state menu.
• Page—If this feature is enabled, press the Page key to call one or a group of
answered.
• Multicast Page—this feature allows you to call up to ten paging zones.
• Park Call—Dials the access code to park your current call.
• Retrieve Parked Call—Dials the access code to retrieve a parked call.
• In Call DTMF—Dials a string of numbers while you are on a call. For
example, pressing the key might dial a conference access code.
• Call Return—Dials the number of the last missed call.
• Group Call Pickup—Dials the Group Call Pickup code, allowing you to
answer a call ringing at another extension.
• Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer
to enter the extension number manually.
Hosted Telephony in the Cloud
Quick Reference Guide
Programmable feature key lights
The programmable feature key lights indicate call status and other information,
Key
Light Activity
Description
Line
Flashing ORANGE
Solid GREEN
Line is unregistered
On a call or dialing
Ringing incoming call
Held call
Shared line key Steady ORANGE
The shared line is on a call
The shared line is on hold
Do not disturb
Off
Steady ORANGE
DND is off
DND is on
Call forward
Off
Steady ORANGE
Call forward is off
Call forward is on
Off
Steady ORANGE
Flashing ORANGE
Monitored phone is idle
Monitored phone is on a call or has a
held call
The monitored phone is ringing
Registration error
.
Automatic Call
Distribution
Steady GREEN
Slow Flash GREEN
Steady ORANGE
ACD agent “wrap up” state
ACD agent ready state
ACD agent unavailable state
ACD logged on
ACD logged off
ACD subscription error
Hosted Telephony in the Cloud
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