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Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech product,
VTech Communications, Inc. (“VTech”),
warrants to the holder of a valid proof of
purchase (“Consumer” or “you”) that the
Product and all accessories provided by
VTech in sales package (“Product”) are
free from material defects in material and
workmanship, pursuant to the following
terms and conditions, when installed
and used normally and in accordance
with operating instructions. This limited
warranty extends only to the Consumer
for Products purchased and used in the
United States of America and Canada.
What will VTech Communications do if the
Product is not free from material defects
in materials and workmanship during
the limited warranty period (“Materially
Defective Product”)?
During the limited warranty period,
VTech’s authorized service representative
will replace at VTech’s option, without
charge, a Materially Defective Product.
If we choose to replace the Product, we
may replace it with a new or refurbished
Product of the same or similar design.
VTech will return replacement products to
you in working condition. VTech will retain
defective parts, modules, or equipment.
Replacement of the Product, at VTech’s
option, is your exclusive remedy. You
should expect the replacement to take
approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the
product extends for ONE (1) YEAR from
date of purchase (90 days on products
purchased as Refurbished*). This limited
warranty also applies to replacement
Products for a period of either (a) 90 days
from the date the replacement Product is
shipped to you or (b) the time remaining
on the original one-year limited warranty
(90-day limited warranty on products that
are purchased as Refurbished*), whichever
is longer.
*Refurbished products purchased from our
online store carry a 90-day replacement
warranty.
What is not covered by this limited
warranty?
This limited warranty does not cover:
1. Product that has been subjected
to misuse, accident, shipping or
other physical damage, improper
installation, abnormal operation or
handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due
to repair, alteration or modification
by anyone other than an authorized
service representative of VTech; or
3. Product to the extent that the problem
experienced is caused by signal
conditions, network reliability or cable
or antenna systems; or
4. Product to the extent that the problem
is caused by use with non-VTech
electrical accessories; or
5. Product whose warranty/quality
stickers, Product serial number plates
or electronic serial numbers have
been removed, altered or rendered
illegible; or
6. Product purchased, used, serviced, or
shipped for repair from outside the
United States, or used for commercial
or institutional purposes (including but
not limited to Products used for rental
purposes); or
7. Product returned without valid proof
of purchase (see 2 below); or
8. Charges for installation or set up,
adjustment of customer controls, and
installation or repair of systems outside
the unit.
How do you get warranty service?
To obtain warranty service in the United
States of America, please visit our website
at www.vtechphones.com or call 1 (800)
595-9511 for instructions regarding where
to return the Product. In Canada, go to
phones.vtechcanada.com or dial 1 (800)
267-7377.
NOTE: Before calling for service, please
review the user’s manual - a check of the
Product’s controls and features may save
you a service call.
Except as provided by applicable law,
you assume the risk of loss or damage
during transit and transportation and
are responsible for delivery or handling
charges incurred in the transport of
Product(s) to the service location. VTech
will return replaced product under this
limited warranty to you, transportation,
delivery or handling charges prepaid.
VTech assumes no risk for damage or loss
of the Product in transit.
What must you return with the Product to
get warranty service?
1. Return the entire original package
and contents including the Product to
the VTech service location along with
a description of the malfunction or
difficulty;
2. Include “valid proof of purchase”
(sales receipt) identifying the Product
purchased (Product model) and the
date of purchase or receipt; and
3. Provide your name, complete
and correct mailing address, and
telephone number.
Other limitations
This warranty is the complete and exclusive
agreement between you and VTech.
It supersedes all other written or oral
communications related to this product.
VTech provides no other warranties for
this product. The warranty exclusively
describes all of VTech’s responsibilities
regarding the product.
There are no other expressed
warranties. No one is authorized to make
modifications to this warranty and you
should not rely on any such modification.
State Law Rights: This warranty gives you
specific legal rights, and you may also have
other rights which vary from state to state.
Limitations: Implied warranties, including
those of fitness for a particular purpose
and merchantability (an unwritten warranty
that the product is fit for ordinary use) are
limited to one year from date of purchase.
Some states do not allow limitations on
how long an implied warranty lasts, so the
above limitation may not apply to you.
In no event shall VTech be liable for any
indirect, special, incidental, consequential,
or similar damages (including, but not
limited to lost profits or revenue, inability
to use the product, or other associated
equipment, the cost of substitute
equipment, and claims by third parties)
resulting from the use of this product.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
Please retain your original sales
receipt as proof of purchase.
