VTech 3864-01 User Manual Download Page 35

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Additional information

Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after

trying .these .suggestions, .call .VTech .Communications .at .-800-595-95 .In .Canada, .call .VTech .Telecommunications .

Canada .Ltd .at .-800-267-7377

Problem

Suggestion

My .phone .doesn’t .

work .at .all

• .Make .sure .the .power .cord .is .plugged .in

• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall

jack

• . .Charge .the .battery .in .the .handset .for .6 .hours .For .optimum .daily .performance, .return .the .

handset .to .its .base .when .not .in .use

• . .Reset .the .base .Unplug .the .unit’s .electrical .power .Wait .for .5 .seconds .then .plug .it .back .in .

Allow .up .to .one .minute .for .the .handset .and .base .to .reset

• . .You .may .need .to .purchase .a .new .battery, .please .refer .to .the .

Batteries

.section .of .this . .

user’s .manual

I .cannot .get .a .dial .

tone

• .First .try .all .the .suggestions .above

• .Move .the .handset .closer .to .the .base .You .might .have .moved .out .of .range

• .Your .line .cord .might .be .malfunctioning .Try .installing .a .new .line .cord

• . .If .the .previous .suggestions .don’t .work, .disconnect .the .base .unit .from .the .telephone .jack .and .

connect .a .different .phone .If .there .is .no .dial .tone .on .that .phone .either, .the .problem .is .in .your .

wiring .or .local .service .Contact .your .local .telephone .company

Summary of Contents for 3864-01

Page 1: ...ial 16 Store a speed dial entry 16 Edit a speed dial entry 17 Delete a speed dial entry 18 Dial a speed dial number 18 Reassign locations in speed dial 18 Directory 19 Store a directory entry 19 Edit a directory entry 19 Delete a directory entry 20 Move a directory entry to speed dial 21 Dial from the directory 21 Caller ID 22 About call history caller ID 23 Review call history 23 Delete records f...

Page 2: ...ice menu 32 Remote access commands 32 Batteries 34 Battery care and maintenance 34 Replacing the handset battery 34 Additional information 35 Troubleshooting 35 Maintenance 42 Warranty 42 Important safety instructions 44 FCC ACTA and IC regulations 45 The RBRC seal 46 Technical specifications 47 Index 48 ...

Page 3: ...ne Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support shopping and everything new at VTech In Canada please visit www vtechcanada com VTech toll free 1 800 595 9511 In Canada dial 1 800 267 7377 ...

Page 4: ...wer adaptor 9 Batteries 2 10 User s manual To purchase replacement batteries visit us on the web at www vtechphones com or call VTech Communications Inc at 1 800 595 9511 In Canada contact VTech Telecommunications Canada Ltd at www vtechcanada com or 1 800 267 7377 Parts checklist Base unit Handsets 2 Charger Batteries 2 Belt clips 2 Charger power adaptor Telephone line cord Base power adaptor Des...

Page 5: ... much as possible 4 Install your telephone equipment away from heat sources and sunlight 5 Avoid excessive moisture dust or extreme cold a Remove battery compartment cover by pressing on the indentation and sliding downwards b Align the two holes in the plug with the socket pins then snap the plug into place c Place the battery in the compartment with the wires tucked inside d Replace cover by sli...

Page 6: ... a y from electronic equipment such a s p e r s o n a l computers television sets or microwave ovens Avoid excessive heat cold dust or moisture Connect the power and telephone line cords to the underside of the base as illustrated P l u g t h e A C adapter into an electrical outlet If the battery has not been previously charged place the handset in the base and allow it to charge f o r 1 6 h o u r...

Page 7: ...table or desk refer to the diagrams illustrating position one First insert the lower portion of the bracket into the grooves in the base then snap the upper portion into place Mount the base on the wall by positioning the base unit so the mounting studs will fit into the holes on the base and wall mount bracket Slide the base unit down on the mounting studs until it locks into place Position Two T...

Page 8: ...ONE you should hear a dial tone If you do not refer to the TROUBLESHOOTING section in the back of this user s manual Set the dial mode If you have touch tone service the phone is ready to use as soon as the battery is charged If you have pulse rotary service you ll need to change the dial mode Press PROG Press or or until the screen displays DIAL MODE and the current setting Press SELECT The curre...

Page 9: ... correct hour Press SELECT The minute is flashing Press or until the screen displays the correct minute Press SELECT AM or PM is flashing Press or to choose between AM or PM Press SELECT Handset ringer style battery save You can select from four different handset ringer styles or turn the ringer off and extend the battery life 1 With the handset in idle off mode press PROG 2 Press or until the scr...

Page 10: ...ID features aren t functioning properly install a noise filter to the telephone line between the base unit and the telephone line jack Contact your DSL provider to obtain a noise filter Belt clip optional Installation To remove To attach Telephone line cord Noise filter For DSL users To single telephone jack RJ11C ...

Page 11: ...to decrease the volume A double beep will sound when you reach the lowest setting While phone is not in use press to display caller ID information While entering names or numbers into memory press to delete last character entered DIR While on a call press to increase the volume A double beep will sound when you reach the highest setting While phone is not in use press to display directory entries ...

Page 12: ...from dial pulse to touch tone dialing during a call by pressing TONE This is useful if you need to send touch tone signals for access to telephone banking or long distance services 1 Dial the number 2 Press TONE Buttons pressed after this send touch tone signals 3 After you hang up the phone automatically returns to pulse service Message waiting Your phone is designed to work with most local and r...

Page 13: ...ill end automatically TRANSFERRED CALL CALL TRANSFERRED When you have a message waiting the handset will display Clear message waiting alert If after you review your message s your message waiting alert does not go off you may manually turn it off by 1 Press PROG on the handset 2 Press or until screen displays MESSAGE WAITING 3 Press SELECT the screen display CLEAR YES 4 Press or to change from YE...

Page 14: ...during a phone conversation you might hear noise or interference To improve reception move closer to the base If you move out of range without pressing OFF your phone will be left off the hook To hang up properly walk back into range periodically pressing OFF To purchase a headset visit us on the web at www vtechphones com or call VTech Cus tomer Service at 1 800 595 9511 In Canada contact VTechTe...

Page 15: ...needs to be recharged SCANNING The handset is changing to another of the 30 channels available CAN T CONNECT 1 Displays when one handset is on a call and the other handset presses PHONE 2 Displays when base power is off and PHONE is pressed You ll also hear a sad tone 3 Displays when an out of range dial fails to connect RINGER OFF The handset ringer is turned off MESSAGE WAITING Displays when you...

Page 16: ...tions Store a speed dial entry 1 Press PROG Then press or until the screen displays SPEED DIAL 2 Press select The screen displays ENTER 1 9 3 Press the key 1 through 9 to assign the speed dial location this number will be stored The screen displays ENTER NAME 4 Using the chart below enter up to 15 characters for the name you re storing Use to backspace and make corrections use to advance and add a...

Page 17: ...phone to alert you to calls from this number by assigning a distinctive ringer after the first ring Choose N for a normal ringer 9 Press selECT or prog to confirm If you chose Y in Step 8 a will be displayed with the entry Edit a speed dial entry 1 Press and hold the speed dial location key 1 9 of the entry you wish to edit 2 When the screen displays the entry you want to edit press select Then pr...

Page 18: ...firmation beep Dial a speed dial number 1 Press and hold the speed dial location key 1 9 of the entry you wish to dial 2 Press PHONE to dial the displayed memory number Reassign speed dial locations 1 Press and hold the speed dial location key 1 9 of the entry you wish to reassign 2 When the screen displays the entry you want to reassign press select Press or until SPEED flashes 3 Press select The...

Page 19: ...use if necessary OR Press redial pause to display the last number up to 24 digits dialed from this handset 6 Press select or prog The screen displays DISTINCT RING and the current setting 7 Press or to choose Y yes if you wish the phone to alert you to calls from this number by changing to a distinctive ringer after the first ring Choose N for a normal ringer 8 Press select or prog to confirm If y...

Page 20: ...nfirm and move to edit the distinctive ring setting 5 Press select to save the edited information Delete a directory entry 1 Press The screen displays DIRECTORY 2 Press or to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to delete 3 When the screen displays the entry you want to delete press select Then press or until...

Page 21: ...ss or until SPEED flashes 4 Press select The screen displays ENTER 1 9 5 Press the key 1 9 to move this entry from the normal directory to the speed dial memory and assign the memory location You ll hear a confirmation beep A memory location number 1 through 9 will be displayed with this entry Dial from the directory 1 Press The screen displays DIRECTORY 2 Press or to scroll alphabetically through...

Page 22: ...ate services you may need combined service You have only caller ID service or only caller waiting service You don t subscribe to any caller ID or call waiting services You can use this product with regular caller ID service and you can use this product s other features without subscribing to either caller ID or combined caller ID with call waiting service There are fees for caller ID services and ...

Page 23: ...ight corner indicating the party has called more than once Review call history 1 Press CID to view call history 2 Use and to scroll through records in call history Date of call Time of call Position of call in call history VTech L 800 595 9511 5 01 5 40 28 PM OLD Caller s telephone number Caller s name Indicate whether the record is new or old If you answer a call before the information appears on...

Page 24: ... number displayed is not in the right format press repeatedly to see different dialing options You can choose to dial with or without the area code or with or without the 1 Dial a displayed number 1 Locate the record in call history that you want to dial 2 If you wish to change how the number is dialed press The screen displays any alternate dialing sequences available for this call area code numb...

Page 25: ...ll be displayed with the directory entry DIAL PROGRAM 800 595 9511 5 01 5 40 PM OLD 28 DISTINCT RING N 800 595 9511 5 01 5 40 PM OLD 28 Screen displays When PRIVATE The other party is blocking name and or number information UNKNOWN Yourphonecompanyisunabletoreceiveinformation about this caller s name and or number after name This caller has called you more than once Display screen messages Caller ...

Page 26: ...nces the correct minute then press TIME SET The system announces the current year 7 Press CHANGE until the system announces the correct year press TIME SET The system announces the current clock setting About announcements You can record two different announcements one for normal answeringandoneforwhenyou ve set the system to play the announcement only Use normal answering when you want the system...

Page 27: ...followed by a beep speak toward the base to record an announcement up to 90 seconds long 3 Press PLAY STOP The system plays back your recorded message Review your recorded announcement at any time 1 Press MENU until you hear Announcement Press PLAY or press RECORD To continue setup press MENU 2 Press PLAY STOP the system plays the current announcement Delete your recorded announcement Press DELETE...

Page 28: ... press PLAY STOP to exit feature setup Feature summary Default settings indicated by System announces Description directions Remote access code To change the setting press CHANGE 19 Set the remote access code you will use to access features and functions of the answering system from a touch tone phone You can select any two digit code from 10 to 99 Message alert To change the setting press CHANGE ...

Page 29: ... the remote access code Listen to save delete messages The system automatically saves your messages until you delete them and can store approximately 15 minutes of messages memos and announcements up to a maximum of 99 messages A message or memo can be up to four minutes long The message window will flash to alert you to new unplayed messages If all messages have been reviewed the number displayed...

Page 30: ... up playback Call screening intercept 1 Make sure the answering system is on and set the message playback volume control above level 1 so you can hear the caller s message 2 If you decide to answer the call press PHONE on the handset Record a memo You can record a memo up to four minutes long which is stored as an incoming message 1 Press and release REC MEMO 2 The system announces Record after th...

Page 31: ...seconds 99 flashing Length of recording is more than 99 seconds 1 8 on steady for one second Indicates volume level selected when VOL or VOL is pressed 10 99 Current remote access code while setting A Announce only mode 1 98 and A alternating System is set to announce only mode and the memory is full ON or OFF steady for one second Display when any setting is changed from on or off CL normal displ...

Page 32: ...s 4 To end remote access simply hang up the phone Voice menu The system has voice prompts to help you with remote operation Press 5 to hear the menu while remotely connected to the answering system Remote access commands Function Command Play messages Press 1 to play all messages Press 2 to play new messages If there are no new messages the system plays old messages Repeat a message Press 4 while ...

Page 33: ...s 0 again to turn the system back on Turn system on When system is off it answers after 10 rings and announces Please enter your remote access code Enter your remote access code then press 0 to turn the answering system on Review remote access code Press 9 Change remote access code Press 9 to change remote access code then enter desired remote access code from 10 99 I f n o k e y i s pressed withi...

Page 34: ...ng on the indentation and sliding the cover downward If you repeatedly get a low battery indicator even after charging overnight the battery should be replaced To reduce the risk of fire or injury to personsordamage to the telephone read and follow these instructions carefully Charge t h e b a t t e r y provided with or identified for u s e w i t h t h i s product only in accordance with the instr...

Page 35: ...ptimum daily performance return the handset to its base when not in use Reset the base Unplug the unit s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset You may need to purchase a new battery please refer to the Batteries section of this user s manual I cannot get a dial tone First try all the suggestions above Move the handset clo...

Page 36: ...ndset before dialing or dialing from another room in your home with less background noise My handset beeps five times and isn t performing normally Make sure the power cord is securely plugged into the base Plug the unit into a different working outlet not controlled by a wall switch Move the handset closer to the base You might have moved out of range If the handset is in its base and the chargin...

Page 37: ...s phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones The batteries will not hold a charge Charge the battery in the handset for 16 hours For optimum daily performance return the handset to its b...

Page 38: ...ar the microwave If your phone is plugged in with a modem or surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge protector Relocate your phone to a higher location The phone will likely get better reception not installed in a low area If the other phones in...

Page 39: ...f your home or office might be limiting the operating range Try moving the base to another location preferably on an upper floor If the other phones in your home are having the issue the problem is in your wiring or local service Contact your local telephone company charges may apply Test a working phone at the phone jack If another phone has the same problem the problem is the phone jack Contact ...

Page 40: ...h a modem or surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge protector Relocate your phone to a higher location The phone will get better reception not installed in a low area If the other phones in your home are having the issue the problem is in your ...

Page 41: ...control raise the volume to a comfortable listening level CL is flashing in the base message display window You need to set the day and time Refer to the section s on setting day and time in this user s manual Make sure announce only feature is set to OFF Common cure for electronic equipment If the unit does not seem to be responding normally then try putting the handset in its base If it does not...

Page 42: ...ed and used in the United States of America What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period Materially Defective Product During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a Materially Defective Product If we repair thi...

Page 43: ...hipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty 2 Include valid proof of purchase sales receipt identifying the Product purchased Product m...

Page 44: ...dset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product 10 To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the base or handset other than specified access doors may expose you to dangerous volt...

Page 45: ...pon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting ...

Page 46: ... of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five The RBRC seal The RBRC Seal on the nickel cadmium battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States...

Page 47: ... X 41mm Base 160mm X 144mm X 104mm with wall mount Charger 85mm X 78mm X 50mm Weight Handset 130 grams Base 347 grams with wall mount Charger 61 grams Power requirements Handset 600mAH Ni Cd Battery Base 9V DC 400mA Charger 6V DC 200mA Memory Nine speed dial locations up to 24 digits 15 characters per location Directory 20 memory locations including the nine speed dial entries up to 24 digits 15 c...

Page 48: ...2 D Delete a speed dial entry 18 Delete a directory entry 20 Delete records from call history 24 Desk table installation 7 Dial a displayed number 24 Dial a speed dial number 18 Dial a number from the directory 21 Display screen messages caller ID 25 Display screen messages telephone operation 15 DSL Service 10 37 E Edit a speed dial entry 17 Edit a directory entry 19 F FCC ACTA and IC regulations...

Page 49: ...et the dial mode 8 Setting the clock 26 Setting up your answering system 28 Speed dialing 16 18 Store a call history record in the directory 24 Store a speed dial entry 16 Store a directory entry 19 T Telephone operation 11 15 Technical specifications 47 Telephone directory 19 21 Temporary tone dialing 13 To delete your announcement 27 Review your recorded announcement 27 Troubleshooting 35 41 V V...

Page 50: ...ECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Telecommunications Canada Ltd Richmond B C Copyright 2006 for VTECH TELECOMMUNICATIONS LTD Printed in China 91 000885 010 000 ...

Page 51: ...User s manual w w w v t ec h ph o n es co m Model ia3864 01 ...

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