9
Limited Warranty
VST Technologies, Inc. warrants its products to be free of defects in material and workmanship under normal use
and service for a period of 1 year from the date of purchase or 18 months from the date of manufacture, whichev-
er occurs first. VST's sole obligation with respect to claims of non-conformance made within the one (1) year war-
ranty period described above shall be, at its option, to repair or replace any item of Equipment which VST, in its
sole discretion, determines to be defective. The Customer shall obtain a Return Merchandise Authorization (RMA)
number from VST prior to returning any Equipment to VST under this warranty by contacting Technical Support at
(978) 635-8282 or email at [email protected]. The Customer shall prepay shipping charges for Equipment
returned to VST for warranty service, and VST shall pay freight charges for the return of the Equipment to the
Customer, excluding customs duties or taxes, if any. All returns require a dated proof of purchase and a letter
explaining the problem. VST Technologies, Inc. will not be responsible for items returned without an RMA or
improperly packaged. Replacement Equipment shall be new or like new in performance and shall be warranted for
the remaining duration of the warranty term of the non-conforming Equipment. All replaced Equipment shall
become the property of VST. Any claims of defects not made within such one (1) year period shall be deemed
waived by Customer.
VST's warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed,
used and maintained at all times by Customer; (ii.) the Products not being subject to unusual mechanical stress or
unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected to mis-
use, accident or any unauthorized installation/ deinstallation by Customer or other third party; (iv.) the Products
not being altered or modified in an unauthorized manner, unless approved in writing or otherwise performed by
VST and (v.) Customer promptly installing all Product revisions which have been released for such Products by VST
throughout the warranty term. VST does not warrant that the Products will operate in any specific combination
which may be selected for use by Customer or that the operation of the Products will be uninterrupted or error
free, or that all non-conformance or defects will be remedied. Additionally, VST shall have no warranty obligations
for any failure of the Products to conform to the applicable Product specifications resulting from the combination
of any Product(s) with hardware and/or software not supplied by VST. If it is determined that any Product(s) report-
ed as defective or non-conforming by Customer during the warranty period is not defective or non-conforming,
VST may, at its option, charge Customer for any labor provided and expenses incurred by VST in connection with
such determination, at VST's then current rates.
THE WARRANTIES OF VST AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND ARE
GIVEN BY VST AND ACCEPTED BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY
DISCLAIMED BY VST AND WAIVED BY CUSTOMER.
