30
Troubleshooting
Problem
Solution
Power remains turned off.
- Check the plug-insertion hole of the adapter, adapter itself, and connection status between adapter and outlet.
Power is on but the initial
display still remains.
- Check the type of memory card.
- This product supports 5 kinds of memory cards such as SD/MMC/xD/MS/CF.
- Check the file name extension when the connection between memory card and power is normal.
(This product supports JPG(RGB type), MP3, MJPG / MP4(SP TYPE) video Files only.)
Suddenly all operations are
stopped.
- First stop the button operations and wait for over 30 seconds (up to 1 minute). Delay can occur when the
processing speed is lowered by a high capacity file.
- When this phenomenon continues, disconnect PC or memory card and then startup and reboot the product.
- Check the USB cable connection status or whether the cable contact is damaged or loose.
(The USB cable is provided with this product.)
The seller will provide a new one within 1 week after purchasing if it is caused by loose contact.
- Press the menu button then check the setting of Slide Interval.
- Check the ‘Mute’ function.
- Adjudt the volume level
- In order to implement photos on the screen, it also requires optimization process, so its speed can be lowered.
- Check the battery status.
- Any foreign materials (particularly liquid) in the remote control may cause a problem.
Exchange it from the purchasing site if necessary.
- The file encoded with other codecs than the supported one may not normally operate.
Check the file codec.
Connection to PC fails (or this
product is not recognized by PC).
It takes a long time to move to
the next photo in the slide show.
You cannot hear MP3 sound.
Menu is not shown even after
pressing the Menu button.
The remote control doesn’t
operate.
The product cannot read video
files or abnormally plays back them.
