VOX electronics EBG310GIX, User Manual

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EN - 21
6. TROUBLESHOOTING&TRANSPORT
6.1 troubleShootinG
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem Possible Cause Solution
Hob burners do not
work.
The burners may be in the ´ off `
position.
Supply gas pressure may not be
correct.
Power (if the appliance has an electric
connection) is switched off.
Check the position of the control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied.
Also check that other kitchen appliances are
working.
Hob burners do not
light.
Burner cap and crown are not
assembled correctly.
Supply gas pressure may not be
correct.
LPG cylinder (if applicable) may be
depleted.
Power (if the appliance has an electric
connection) is switched off.
Ensure the burner parts have been placed
correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied.
Also check that other kitchen appliances are
working.
Flame colour is orange/
yellow.
Burner cap and crown are not
assembled correctly.
Different gas compositions.
Ensure the burner parts have been placed
correctly.
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas
of the burner.
If you operate the appliance with natural
gas, city natural gas may have different
compositions. Do not operate the appliance
couple of hours.
Burner is not igniting or
only partially lighting.
Burner parts may not be clean or dry.
Ensure that parts of the appliance are dry
and clean.
Burner sounds noisy. -
This is normal. The noise may reduce as they
heat up.
Noise -
It is normal for some metal parts on the
cooker to produce noise when in use.
The hob or cooking
zones cannot be
switched on.
There is no power supply.
Check the household fuse for the appliance.
Check whether there is a power cut by trying
other electronic appliances.
The hob produces an
odour during the first
cooking sessions.
New appliance.
Heat a saucepan full of water on each
cooking zone for 30 minutes.
6.2 tranSport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.