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Your Ultimate Gateway to Skype

VoSKY Exchange Pro VIT1/E1 User Manual

Your Ultimate Gateway to Skype

VoSKY Exchange Pro VIT1/E1 User Manual

Your Ultimate Gateway to Skype

VoSKY Exchange Pro VIT1/E1 User Manual

. 42 .

3.1.10 Request Support

If you encounter any problems about our product or would like to comment,

please contact us in one of the following ways:

1. Go to the VoSKY Exchange Pro Web Console. Click on the “System

Info” tab, then click on the

Support Request

as shown below:

2. Go to

http://www.vosky.com/modules/onlinesupport

to report any

problems.

Summary of Contents for Exchange Pro E1

Page 1: ...3 614 1900 Toll Free 866 770 4930 Fax 888 782 3072 Email telephoneman telephonemanofamerica com URL www TelephonemanOfAmerica com URL www AvayaPartnerAcs com URL www SkypeMyPBX com URL www shop teleph...

Page 2: ...Version 1 0 User Manual...

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Page 4: ...se In dialing scheme indicate continuous dialing Typography Bold menus and menu commands command buttons tabs options and service or process names Italics References to other documentation The first t...

Page 5: ...nts This section describes Skype accopunts launch Section 3 1 8 Setting up E1 Section 3 1 9 Setting up T1 This section describes E1 T1 settings Section 3 2 3 Phonebook This section describes Phonebook...

Page 6: ...4 Rack Mounting 12 2 4 1 Chassis Ears 12 2 4 2 Chassis Rails 13 2 4 3 Installing Chassis on the Rack 14 2 4 4 Removing Chassis From the Rack 15 2 5 Setting up the Network 16 3 Settings 20 3 1 Exchang...

Page 7: ...sers 45 3 2 2 1 Adding Users 46 3 2 2 2 Modifying User Information 47 3 2 3 Phonebook 48 3 2 3 1 Adding Public Contacts 49 3 2 3 2 Modifying Public Contacts 51 3 2 4 Call Log 52 3 2 5 Options 53 3 2 5...

Page 8: ...2 2 SkypeOut Direct Dial with PIN 72 4 2 2 3 SkypeOut Call Using Speed Dial Key 73 4 2 2 4 SkypeOut Call Using Speed Dial Key and Password 73 4 3 Receiving Skype Calls 74 4 4 Allowing Skype Users to C...

Page 9: ...ent Windows based devices in the market Using Linux as the operating system this stable and secure platform can support 23 30 simultaneous Skype calls without compromising voice quality and greatly im...

Page 10: ...nd connection fee With Call Log you can query the telephone number or Skype ID of the caller and or callee Exchange Pro VIT1 E1 can even detect the call rate of SkypeOut when using Skype2 5 or above a...

Page 11: ...ems is damaged or missing contact your reseller 1 2 System Overview 1 2 1 Front View 1 LCD Front Panel 4 Power Button 2 Slim DVD ROM Drive 5 USB Ports 3 LED Indicators 6 LCD Control Buttons Power Butt...

Page 12: ...shows the activity status of the hard disk drive It flashes when the system is accessing data on the hard disk Front I O LEDs LED Color State Description Power Sleep Green On Legacy power on ACPI S0...

Page 13: ...Jacks Rear I O LEDs LED Color State Description RJ45 NIC 1 Linkage RJ45 NIC 2 Linkage Green On LAN linked Green Blinking LAN accessing Off Off No LAN linked RJ45 NIC 1 Access RJ45 NIC 2 Access Amber O...

Page 14: ...ata 4 GND Serial Port Gigabit LAN Jack PIN Signal 1 DCD 2 SIN 3 SOUT 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI PIN Signal Description 1 D0P Differential Pair 0 2 D0N Differential Pair 0 3 D1P Differential Pa...

Page 15: ...eway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual VGA Port E1 T1 card interface PIN Signal 1 RED 2 GREEN 3 BLUE 4 N C 5 GND 6 GND 7 GND 8 GND 9 5V 10 GND 11 N C 12 SDA 13 Horizontal Sync 14 Verti...

Page 16: ...reate and manage their own contact list Firmware Software Online Update automatically checks for software and firmware updates every 24 hours Notifications for troubleshooting errors and for SkypeOut...

Page 17: ...ace calls to regular telephones landlines or mobiles all over the world for a small fee SkypeWeb ideal for partners who want to be able to show their online status so that your contacts can easily get...

Page 18: ...ability for up to 23 30 Skype lines Make sure you have created 23 30 T1 E1 Skype accounts with a recommended sequential naming convention such as Prefix1 Prefix30 or Prefix1 Prefix23 If the Skype acco...

Page 19: ...y supports pri_net Group 1 1 Language EN EN Receive Wink Timing 300 300 2 3 Connecting Exchange Pro VIT1 E1 to the PBX After completing the above steps perform the following procedure to connect Excha...

Page 20: ...Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 12 2 4 Rack Mounting 2 4 1 Chassis Ears Screw the chassis ears to both sides of the chassis as shown below...

Page 21: ...anual 2 4 2 Chassis Rails 1 Attach the brackets front and rear onto the rails the position of the rear bracket is adjustable 2 Screw the side rails to both sides of the chassis Note The chassis rail i...

Page 22: ...he rails onto the rack 2 To slide the system into the rack first align the chassis rails with the rack rails and push the system backwards until the locking tab clicks 3 Simultaneously press the locki...

Page 23: ...stem firmly to the rack 2 4 4 Removing Chassis From the Rack 1 To slide the system off the rack grab the system by its ears and gently pull it out 2 The system will be locked halfway while being pulle...

Page 24: ...rity reasons we recommend you set up the Exchange Pro VIT1 E1 behind the NAT or firewall You can skip this section if your network is DHCP VIT1 E1 will get IP settings assigned automatically 1 Click S...

Page 25: ...iguration type DHCP or Static IP Address You can get IP settings assigned automatically if your network supports this capability 4 If you choose Static IP Address option specify an IP address in IP ad...

Page 26: ...Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 18 5 In the Gerneral section type the hotname or domain name...

Page 27: ...te Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 19 6 If the Exchange Pro VIT1 E1 connects to the Internet through ADSL please refer to appendix E PPPOE Connection to create a PPPoE client...

Page 28: ...your browser default http localhost 8080 Enter the Username admin and Password password of administrator in the login page Select Remember me if you want to login automatically later Click Login to en...

Page 29: ...and Email You can ask your reseller for the Reseller ID Leave it blank if you don t have one Click the Activate button to continue Your confidential data will be saved safely 2 After a successful acti...

Page 30: ...ls by the Speed dial key in the Public Contacts list Speed dial key iii Users are allowed to make SkypeOut calls by the Speed dial key in the Private Contacts list PIN Speed dial key b Allow SkypeOut...

Page 31: ...Out call by the Speed dial key in the Private Contacts and password PIN Speed dial key password SkypeOut number directly PIN SkypeOut number PIN Private Speed dial key PIN Private Speed dial key passw...

Page 32: ...t calls by the speed dial key in the Public Contacts list speed dial key ii Users are allowed to make SkypeOut call by the speed dial key in the Private Contacts and password PIN Speed dial key passwo...

Page 33: ...u want to customize the time period select the time in the drop down list then click New to add a new item When you finish configuring click Next 3 1 2 3 Dialing Scheme Exchange Pro VIT1 E1 provides a...

Page 34: ...be used for Exchange Pro VIT1 E1 Auto Notification Note The Cell Phone Number field should be entered using the SkypeOut format 00 country code area code local phone number or 00 country code area cod...

Page 35: ...ypeTM VoSKY Exchange Pro VIT1 E1 User Manual 27 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual You have completed the configuration wizard settings Click Back to modify your s...

Page 36: ...tings You must use the Recovery DVD to restore the system to change the card type settings 3 1 4 Launching Skype Accounts The number of Skype accounts depends on the E1 T1 card type If the card is con...

Page 37: ...d Launch This option is only available if you use a uniform password for all Skype accounts Select the Fixed Prefix serial number option and enter the Skype IDs prefix such as lexis30sh00 Then enter t...

Page 38: ...you use random Skype accounts with different passwords we recommend that you import an account file to launch the Skype accounts First open the Exchange Pro VIT1 E1 desktop VoSKY Documents Skype csv T...

Page 39: ...M VoSKY Exchange Pro VIT1 E1 User Manual Select the Import list of accounts option and click the Browse button to select the account file Click the Next button to continue Exchange Pro VIT1 E1 will li...

Page 40: ...ding on network conditions During the process please do not use the keyboard and mouse to avoid interruptions or errors When the process is completed a message window will pop up to notify you Click t...

Page 41: ...ay to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 33 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual The Skype ID of the first port on Exchange Pro VIT1 E1 will be used as t...

Page 42: ...an the value you set default 5 After configuration the corresponding Skype account will send an IM to your assigned SkypeID when the above occurs on any Skype account of Exchange Pro VIT1 E1 Additiona...

Page 43: ...ext the Skype ID in Admin tab to modify the corresponding Skype s password Note Do not change the Skype accounts to avoid bad voice quality or system crash Note During this process all Skype accounts...

Page 44: ...Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 36 Click the Re Launch button to launch all the Skype accounts...

Page 45: ...under the Status tab on the Exchange Pro VIT1 E1 Web Console will turn green Green The connection is working properly and the Skype line is available Red The connection is not available or is not wor...

Page 46: ...ll show E1 settings In the E1 T1 page click the Configure button Timing in Exchange Pro VIT1 E1 is set to 0 Exchange Pro VIT1 E1 s Signalling currently only supports pri_net Network side Master If you...

Page 47: ...lowing is the initial default values Tone zone US Timing 0 LBO 0 Framing ccs Coding hdb3 CRC4 Enabled B channels 1 15 17 31 D channels 16 Switchtype euroisdn Signalling pri_net only supports pri_net G...

Page 48: ...ll show T1 settings In the E1 T1 page click the Configure button Timing in Exchange Pro VIT1 E1 is set to 0 Exchange Pro VIT1 E1 s Signalling currently only supports pri_net Network side Master If you...

Page 49: ...Following is the initial default values Tone zone US Timing 0 LBO 0 Framing esf Coding b8zs CRC4 Disabled B channels 1 23 D channels 24 Switchtype national Signalling pri_net only supports pri_net Gr...

Page 50: ...encounter any problems about our product or would like to comment please contact us in one of the following ways 1 Go to the VoSKY Exchange Pro Web Console Click on the System Info tab then click on t...

Page 51: ...forums http www vosky com forums english English http www vosky com forums schinese Simplified Chinese http www vosky com forums tchinese Traditional Chinese Thank you for using VoSKY Exchange Pro VIT...

Page 52: ...Exchange Pro VIT1 E1 Web Console You must configure the following settings before using the Exchange Pro VIT1 E1 to make calls The user management of Exchange Pro VIT1 E1 including adding deleting an...

Page 53: ...ser Manual 3 2 2 Users There are two possible types of users when logging into the Exchange Pro VIT1 E1 Web Console administrator and normal user All normal users are created and managed by the admini...

Page 54: ...logging into the Exchange Pro VIT1 E1 Web Console The PIN parameter on the page will notify you of the number of digits required for this parameter Note If the number of digits required for PIN is 3...

Page 55: ...save the new user Click Save Next to save the new user and add an additional new user 3 2 2 2 Modifying User Information The User List page will show the information list of users Select the check bo...

Page 56: ...ntacts are contacts universally shared within the company All users can view Public Contacts after login As a normal user you can add and manage Private Contacts Private Contacts are for personal use...

Page 57: ...Contact in the Public Contacts page to add a new public contact as shown below Add a public contact in the Add Contact screen The Speed Dial Key and Skype ID Phone fields are required The digits of S...

Page 58: ...ephone number as a contact enter it using the SkypeOut format in the Skype ID Phone field 00 country code area code telephone number or 00 country code cell phone number When finished click Save to sa...

Page 59: ...splays the information of a Public Contact Select the check box of the public contact you want to delete and then click Delete Contact as shown below To view the information of a public contact just c...

Page 60: ...all rate and charges is the same as that of your purchased Skype credit If you change to new currency units the call rate and charges for future SkypeOut calls will also change The old call records wi...

Page 61: ...t calls Connection Fee is required for SkypeOut service which does not depend on the call duration 6 If the Skype accounts are subscribed to the Skype Unlimited plan the reported charges may not be ac...

Page 62: ...tion Wizard can be modified in the Options screen When modifying the dialing scheme remember that the Y digit cannot be 0 Refer to the example shown below Warning Make sure to backup the data before m...

Page 63: ...remind you to backup the data Click OK to continue or Cancel to close the window 2 After you click OK a message window will appear to ask whether you would like to backup the User accounts and Phoneb...

Page 64: ...e User accounts file Enter a new PIN to the column EmployeeNo in the Phonebook file Enter a new speed dial key to the column SpeedDial in the Phonebook file To restore the backup files to the Exchange...

Page 65: ...to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 5 The administrator must reconfigure the PIN with the new dialing scheme otherwise these users will be invalid Click the corresponding username in th...

Page 66: ...hese calls can be dialed just like you would dial a domestic call You don t need to dial the country code just the area code and the phone number To use this feature go to Options select Enable VoSKY...

Page 67: ...ke a SkypeOut call to a San Francisco area phone number area code 415 dial 0 area code phone number or 0 area code cell phone number Exchange Pro VIT1 E1 will replace 0 by 1 2 To make a SkypeOut call...

Page 68: ...with PIN 3 2 5 3 Enabling Special SkypeOut Service This option is for special SkypeOut service use For more details please consult the reseller in your region 3 2 5 4 Modifying SkypeOut Settings and...

Page 69: ...It is recommended that you regularly back up all your accounts and phonebook data to a secure location Note The User accounts phonebook and Intracompany will be backed up as an Excel file xls The cal...

Page 70: ...enter the IP address of Exchange Pro VIT1 E1 Server in the Address bar of a web browser For example If the IP address of Exchange Pro VIT1 E1 Server is 192 168 1 126 enter http 192 168 1 126 8080 in t...

Page 71: ...act Click Private Contacts in the Public Contacts screen to open the Private Contacts page Click Add Contact as shown below Add a private contact in the Add Contact screen The Speed Dial Key and Skype...

Page 72: ...a telephone number as a contact enter it using the SkypeOut format in the Skype ID Phone field 00 country code area code telephone number or 00 country code cell phone number When finished click Save...

Page 73: ...l 65 3 4 2 Modifying a User Profile Click Profile on the left to generate the User Profile screen The Username and PIN fields are read only the others are optional entries The default SkypeOut passwor...

Page 74: ...change Pro VIT1 E1 4 1 Making Skype Calls Before you make a Skype call get the hunting group number from the administrator 4 1 1 Dialing the speed dial key under public contact Scheme Hunting group nu...

Page 75: ...ontacts is 23 hunting group number is 9 b Pick up your handset dial 9 12 23 4 2 Making SkypeOut Calls There are two ways to make SkypeOut calls VoSKY smart dialing and regular dialing Users only can m...

Page 76: ...ne number cell phone number 0 represents the country code on the Exchange For all other international SkypeOut calls dial the following 00 country code area code phone number cell phone number The fol...

Page 77: ...ii Pick up your handset and dial 9 00 86 21 58xxx210 If you enable VoSKY Smart Dialing and select the country region as USA refer to the examples below when choosing your preferred SkypeOut Access pol...

Page 78: ...area code is 212 to the phone number 54xxx10 ii Your assigned PIN 12 and you are allowed to dial SkypeOut iii The hunting group number is 9 iv Pick up your handset and dial 9 12 0 212 54xxx10 c Restri...

Page 79: ...gular Dialing If you disable VoSKY Smart Dialing refer to the examples below when choosing your preferred Skype Access policy SkypeOut number directly PIN SkypeOut number PIN Private Speed dial key PI...

Page 80: ...You want to call New York area code 212 to the phone number 54xxx10 iii Pick up your handset and dial 9 00 1 212 54xxx10 4 2 2 2 SkypeOut Direct Dial with PIN Scheme Hunting group number PIN SkypeOut...

Page 81: ...y under public contact i The hunting group number is 9 ii The speed dial key attached with a SkypeOut number 00121254xxx10 in the Public Contacts is 23 iii Pick up your handset and dial 9 23 2 Dialing...

Page 82: ...IN is 12 ii Your password is 21 iii The speed dial key attached with a SkypeOut number 00121254xxx10 in the Private Contacts is 55 iv Pick up your handset and dial 9 12 55 21 4 3 Receiving Skype Calls...

Page 83: ...k and you simply answer this call If you use Skype 3 0 or above when you dial the Company SkypeID and it is busy Exchange Pro VIT1 E1 will transfer the call to a free line automatically If all lines o...

Page 84: ...the computer Use Recovery only if System Restore did not resolve your operating system problem Note Using Recovery permanently deletes all data on the hard drive and removes any application programs...

Page 85: ...o VIT1 E1 User Manual 4 The restore process takes approximately 5 10 minutes 5 When the screen below appears pressing the Ctrl Alt and Delete keys to restart the system 6 The computer is restored to i...

Page 86: ...pressing Ctrl Alt and Delete keys Key Function F1 or Alt H General Help window Esc Exit this menu arrow keys Select a different menu or arrow keys Move cursor up and down Home or End Move cursor to t...

Page 87: ...ge Pro VIT1 E1 User Manual A 2 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual Using Arrow keys to move to Exit menu Note that Esc does not exit this menu You must select one o...

Page 88: ...ore all of the BIOS settings to the Optimal Defaults The Setup Defaults are the default values set by the mainboard manufacturer specifically for the optimized performance of the mainboard When you se...

Page 89: ...o the computer and the Exchange Pro VIT1 E1 ports status as long as the three buttons have been pressed simultaneously Using LCD Control Panel 1 LCD 2 Control Panel Up Go to the previous selection Ent...

Page 90: ...T1 E1 User Manual B 2 LCD Process Flow Chart 1 Booting Before booting to the operating system the status of BIOS is shown During operating system boot Function Description Parameter Booting Booting to...

Page 91: ...tus is displayed Function Description Parameter Line Information Showing each line s status of Exchange Pro VIT1 E1 1 O means the line work well 2 X means the line can not work 3 B means the line is b...

Page 92: ...n 1 3 3 1 Software Function Description Parameter Software version Showing the software version of Exchange Pro VIT1 E1 V 1 means the version number 2 means to go to the previous selection 3 means to...

Page 93: ...usage of the system 1 means the CPU usage 2 means to go to the previous selection 3 means to go to the next selection 4 means more information Example C P U U s a g e 1 4 1 0 0 4 2 CPU Temp Function...

Page 94: ...eans to go to the previous selection 3 means to go to the next selection Example M e m o r y U s a g e 2 3 7 0 4 4 Network Usage Function Description Parameter Network Usage The network loading of the...

Page 95: ...8 K B Example The received data size I n U s a g e 1 2 I n K B Example The transmitted data size O u t U s a g e 2 2 O u t K B 5 System Conf Function Description Parameter Displays the information of...

Page 96: ...disk U s a g e 1 1 1 0 2 4 M B Available The available size of the local hard disk A v a i l a b l e 1 1 1 0 2 4 M B 6 Reset Function Description Parameter Reset the password of administrator in Exch...

Page 97: ...our Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual B 9 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual Example R e s e t 1 1 R e s e t c o m p l e t e d 1 1...

Page 98: ...default values as pre set by VoSKY or customize them as required Local The term local refers to a computer on which you are directly installing or running Exchange Pro VIT1 E1 as opposed to a remote...

Page 99: ...vate Contact Created and managed by a normal user Only the user can make a call to his her private contact VoSKY Smart Dialing With VoSKY Smart Dialing the user can make SkypeOut calls without dialing...

Page 100: ...er channel is a fundamental component of ISDN interfaces It carries 64 000 bits per seconds in both directions is circuit switched and is able to carry either voice or data D channels 16 In an ISDN in...

Page 101: ...e Pro VIT1 E1 User Manual Appendix D How to Make a T1 E1 Cable The following chart describes the provided RJ 48 connector pinouts The following chart shows the DB 15 connector pinouts 1 If the E1 T1 p...

Page 102: ...er connection please use the provided RJ 48 cable to connect to your PBX RJ 48 Connector to RJ 48 Connector Cross Over RJ48 Pin on VIT1 E1 RJ48 Pin on your PBX Signal 1 4 RX TX 2 5 RX TX 4 1 TX RX 5 2...

Page 103: ...RX RX 4 9 TX TX 5 1 TX TX 4 If the E1 T1 port on your PBX has a DB 15 connector with cross over connection please make a RJ 48 to DB 25 cable according to the following steps Cut the DB 15 cable from...

Page 104: ...he Exchange Pro VIT1 E1 connects to the Internet through ADSL you need to create a PPPoE client connection Please follow these steps 1 Open the Terminal and type sudo pppoeconf the following window ap...

Page 105: ...ro VIT1 E1 User Manual E 2 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 3 Using the arrow keys to move to Yes then press the Enter key to continue 4 Type the user name that...

Page 106: ...Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual E 3 5 Type the password that the ISP provided press the Enter key to continue 6 Pressing the Enter key to continue...

Page 107: ...mate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 7 Use the arrow keys to move to Yes then press the Enter key to continue 8 The configuration is done We recommend you start the connectio...

Page 108: ...eway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual E 5 9 We recommend you start the connection now Use the arrow keys to move to Yes then press the Enter key to continue 10 Press the Enter key to...

Page 109: ...eway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual E 6 Your Ultimate Gateway to SkypeTM VoSKY Exchange Pro VIT1 E1 User Manual 11 Type plog and ifconfig ppp0 from the Terminal window to view the P...

Page 110: ...r a low fee Most countries regions have offered the SkypeOut services so far go to http www skype com products skypeout rates all_rates html for more information 3 What is SkypeIn SkypeIn offers you a...

Page 111: ...n sync with the far end Yellow Card is synchronizing or is receiving a red alarm from the far end Red Card is not seeing far end circuit is not up or cable is bad 2 Why can t I call my Skype contacts...

Page 112: ...arranty sticker serial number has been altered or removed from the product 3 Extended Hardware Warranty and Software Maintenance is available For more information please visit www vosky com Hardware V...

Page 113: ...ompatible VoSKY will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product n...

Page 114: ...UALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED VOSKY NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTI...

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