Return &
Warranty Policy
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Warranty Introduction
All VOSCOM manufactured products are warranted to be free from defects in manufacturing and
materials for the warranty term of
3 years
. VOSCOM will repair or replace any equipment or parts
proved to be defective during the term of the warranty.
VOSCOM shall not be obligated to replace or repair equipment that has been damaged by fire,
war, acts of God, or similar causes, or equipment that has been serviced by unauthorized
personnel, altered, improperly installed or abused.
This Return and Warranty Policy Statement applies to VOSCOM equipment purchased directly
from VOSCOM Technology Co.,Ltd. If you did not acquire the VOSCOM equipment directly, return
the equipment to the place of purchase.
Returning VOSCOM products
Before you can return any product to VOSCOM, you must obtain a Return Material Authorization
(RMA)
. This applies to all product returns, including warranty repair/replacements, nonwarranty
repairs, advance replacements, and credit returns.
To obtain an RMA, (Download from www.voscom.com), and please complete the RMA as much
detail as possible, then send the RMA to our customer service support:
FAX:
+86-571-87389390
E-mail:
Customer Service will provide you with an RMA number and an RMA acknowledgment form that
confirms your request.
Once you have the RMA, repackage the product appropriately and attach the RMA
acknowledgement form on the outside of the package. Then send the product to the return
location given by the customer service center.
All products must be returned
freight prepaid
within 30 days of obtaining an RMA. We reserve
the right to cancel the RMA after 30 days. If you fail to return the product within the 30 days,
please contact Customer Service to get a new RMA.
We will not accept unauthorized returns or freight collection returns; we will return these to
you at your expense.
If a returned product contains parts that are no longer available or repairable, we will contact
you to discuss resolution and return of the material.
Website:www.voscom.com
