10
Use of mobile phones in poor reception areas, such as a high-rise building or basement. Radio
waves cannot be effectively communicated.
Contacts cannot call you
Make sure the phone is switched on and connected to the network.
Please confirm whether your area has a good connection.
Please confirm the SIM card is valid.
Contacts cannot hear you
Make sure the microphone is turned on.
Keep the lower part of your handset close to your mouth.
Standby time is short
When no signal is received, the phone will continue to launch in order to find the base station. It will
consume a lot of battery power thus resulting in shorter standby time. Please move to a strong signal or
temporarily turn off the phone.
If you need to replace the battery, replace it with a new one.
Cannot be charged
Check if the plug is connected.
With a clean cloth, wipe out the dirt off your handset and battery wiring port.
Make sure whenever you charge your handset, it is lower than 0° C or above 45° environments.
If your battery or charger is damage, it needs to be replaced.
If the above instructions do not help you resolve the problems, please contact your local service provider.
Record the make and model of your phone and clear description of your issue.
