At this point, you should have both a dial tone and Internet
connectivity.
3.
Try opening your web browser to view a web page.
If you cannot view a web page, check to see whether
your cable or DSL provider is having connection
problems in your area.
1.
Be sure your phone is plugged in to the
Green Phone
Port 1
on the rear panel of the Vonage Device, and that
it is disconnected from the wall jack that a traditional
phone uses.
2.
Reset all of your equipment as described on page 10.
After you reset all your equipment, pick up your
telephone handset to listen again for a dial tone.
1.
Hang up your phone.
2.
Confirm that the phone cord is firmly plugged into the
Green Phone Port 1
, and listen again for a dial tone.
11
If your Internet connection works, but you don't
hear a dial tone or a voice recording:
If you hear a voice recording instructing you to
connect your phone to the Green Phone 1 Port:
If you’re still having trouble, please
call 1-VONAGE HELP (1-866-243-4357).
In Canada, call 1-877-272-0528.
