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Why won’t Vonage Talk software say “Ready to Call”?
•
First, make sure your computer is connected to the Internet and you
are able to access web pages. Confi rm your high speed provider is
not experiencing issues in your area.
•
Your computer may have a fi rewall that is blocking Vonage Talk VoIP
services. If you are running a fi rewall on your PC, you may see one
or more security alerts when you insert the Vonage V-Phone into your
computer. Your fi rewall needs to be told that Vonage Talk software
is an accepted application – this can usually be done by clicking,
Accept,
Unblock
or
Approve
when prompted. For more information,
follow the specifi c directions provided by your fi rewall program.
•
If you are using Vonage Talk software in a corporate environment,
you may need to contact your Network Administrator to determine
how to use Vonage Talk software with the corporate fi rewall.
What happens to my incoming calls if Vonage Talk software
is shut down?
With Vonage you don’t miss any calls even if your Vonage Talk
software is shut down. All missed calls go directly to your voicemail
unless you have set up your Network Availability Number through
your Vonage Web Account. Once activated, calls to your Vonage
number will forward to the number you choose until your Vonage
Talk software is active again.
Can I make calls to international numbers?
Yes! Vonage has great international rates and does not charge any
connection fees. Don’t forget calls to Canada and Puerto Rico and
select European countries are considered local, depending on your
calling plan. Go to www.vonage.com to see our super low rates.
Does the Vonage V-Phone support
911
calls?
Because Vonage V-Phone usage is a mobile activity, it is not
compatible with E
911
or Basic
911
. However, if you dial
911
from
your V-Phone, your call will be routed to the Vonage emergency
call center. A trained agent will answer your call and contact an
emergency center near you to dispatch help. You must provide your
location and call back information to the answering agent and the
local personnel they contact. Please be assured that using Vonage
V-Phone does not affect
911
dialing with your other Vonage lines.
Have Questions or Problems?
A Common Solution:
Most problems can be fi xed by resetting the USB device:
Simply remove the Vonage V-Phone completely from the USB port
and then wait
10
seconds and reinsert it. Vonage Talk software will
shut down and then restart.
What happens if Vonage Talk software doesn’t run
automatically?
The Microsoft Windows AutoPlay feature may have failed. Go to
My Computer
--> Double-click on the drive with the Vonage icon.
If it still doesn’t work, AutoPlay may be disabled. Open the drive
with the Vonage icon and double click on “StartVonageTalk.exe”.
I bought my Vonage V-Phone at a retail store and don’t see
my telephone number in the Vonage Talk main window?
You must fi rst subscribe to Vonage phone service by going to
www.vonage.com/activate. Please wait
30
minutes before you
plug your Vonage V-Phone into a computer.
Is it OK to remove the Vonage V-Phone from the USB port?
Yes, you can simply pull the device out of your USB drive and take it
with you. Vonage Talk software will safely shut down.
Easy access to Vonage V-Phone help
You can fi nd helpful answers to many of your questions by clicking
the help icon at the top of your Vonage Talk window!
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