Vonage/Polycom Voicemail
Quick Start Guide
Vonage/Polycom Voicemail
Quick Start Guide
For more Support 888.616.6414
VOICE MESSAGING MAIN MENU
Press
1
Voice Messaging
(retrieve messages)
2
Comm Pilot Express
(reference the Mysphere
Assistant Toolbar for more information)
3
Personalize Name
8 Passcode
9 Exit
#
Repeat Menu
1 VOICE MESSAGING
Press
1 Play Messages
2 Busy Greeting Menu
3 No Answer Greeting Menu
5 Compose Message Menu
7 Delete All Messages
8 Personalized Name
* Comm Pilot Voice Portal (Main Menu)
# Repeat Menu
2. Busy Greeting
1
Record new “Busy” Greeting
2
Listen to current “Busy” Greeting
3
Revert to system “Busy” Greeting
(Do Not Disturb sends caller to Busy Greeting)
*
Previous Menu
#
Repeat Menu
3. No Answer Greeting
1
Record new “No Answer” Greeting
2
Listen to current “No Answer” Greeting
3
Revert to system “No Answer” Greeting
*
Previous Menu
#
Repeat Menu
3 PERSONALIZED NAME
Press
1
Record new Personalized Name
2
Listen to current Personalized Name
*
Previous Menu
# Repeat Menu
8 CHANGE PASSCODE - (6 – 14 DIGITS)
Enter new passcode, #
*
Previous Menu
VOICE MESSAGING LOGIN
Press
Messages button or dial your own number
FROM YOUR OWN PHONE:
Enter passcode, then #
FROM ANOTHER PHONE:
Press * during greeting then
Enter passcode (default, then #
1. VOICE MESSAGING
1 Play Messages
2 Skip Envelope (date & time)
Press:
While listening to a Message:
1 Skip Backward 3 seconds
4 Skip Back to Beginning of message
3 Skip Forward 3 seconds
6 Skip Forward to End of message
2 Pause / Resume playback
5 Play message Envelope
8 Initiate call to Sender
9 Additional Options:
1 Reply to Message
2 Forward Message (cannot Forward Confidential Messages)
7 Delete message
# Save message
Press:
After listening to a Message:
4
Return to previous message
6
Move to next message
LEAVING MESSAGES
During greeting
# Skip Greeting, record message at tone
* Password prompt
0 Transfer out of voicemail to configured number
Review message:
1 Erase message and record again
3 To Forward message
5 To send to a Distribution list
2 Listen to current message
6 Set or clear the Urgent indicator (New Urgent messages are
played first)
7 Set or clear the Confidential Indicator
* Return to Voice Portal Main Menu
# Repeat menu
