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VoIP Solutions V102 User Manual Download Page 19

1 7

T3: My PC Does Not See the MTA

1.

 

First,  follow  the  directions  in  topic  T2,  “How  do  I  Find  Out  my  PC  Network
Information.”  Then,  jump  down  to  the  bullet  point  below  that  best  fits,  then
continue as directed:

 

If the number begins with 169 and this is the first time you’ve set up
the  MTA

,  your  network  cabling  is  not  correct  or  you  have  a  faulty

cable.  Review  the  sections  of  this  manual  starting  with  the  phrase
“Connecting…”

 

If  the  number  begins  with  169  and  you  had  previously  reconfigured
the MTA

, verify that you didn’t turn off the DHCP server in the MTA.

These  settings  are  described  in Troubleshooting topic T13: “I have a
DHCP server and/or wish to disable this MTA feature.”

 

If  there  is  a  number  and  it  begins  with  192.168.200

  (in  other  words,

the first three sets of numbers in your address match these numbers),
then most likely you either typed the command (

http://192.168.200.1

)

in  the  “Checking  the  PC  to  MTA  Connection”  section  wrong,  you
didn’t  reboot  as  instructed,  or  you  have  a  PC  firewall  set  to  an
unusually  high  level  of  protection  (note:  this  also  assumes  that  you
previously were able to use your PC’s browser). You may correct the
first  two  conditions  by  returning  to  the  previous  directions.  If  the
latter,  look  on  your  system  tray  (lower  right  hand  corner  of  your
screen), find your firewall controls, turn to a lower security level, and
retry.  Note  that  the  just  by  being  “behind”  the  MTA  you’ve  gained
firewall protection from inbound “mischief.” For  more details on the
firewall,  see  Troubleshooting  topic  T15:  “How  Do  I  Configure  the
Router/Firewall/Advanced Capabilities of the MTA?”

 

If  there  is  a  number  and  it  begins  with  anything  other  than
192.168.200

 (in other words, the first three sets of numbers in

your address don’t match these numbers), then most likely you
had either set a static IP address previously for your computer,
you  have  a  DHCP  server  on  your  network  other  than  the
MTA,  or  you  didn’t  reboot  the  computer  when  previously
directed.  If  the  last  is  the  case,  please  reboot  and  start  the
“tests” again. If you have a DHCP server on your network (if
you do have, you 

probably

 know what that is) and wish to disable the

DHCP  server  in  the  MTA,  proceed  to  Troubleshooting  topic  T13,  “I
have  a  DHCP  server  and  wish  to  disable  this  MTA  feature.”   If  the
first  is  the  case,  that  you  had  previously  set  a  static  IP  address,  you
may change to a dynamically set address (which means that the MTA
provides  your  PC  with  an  address  when  it  boots  up)  through  the
instructions continuing below.

Summary of Contents for V102

Page 1: ...Multimedia TerminalAdapter V102 Users Guide Features Make Telephone Calls Over the Internet Using a Normal Telephone Quick and Easy Installation Supports up to Two Telephone Lines Router and Firewall ...

Page 2: ...ly responsible for any failure of the Product which results from accident abuse misapplication alteration acts of God or use of the Product outside of the borders of the United States or Canada VoIP assumes no liability arising from the use of any technical information accompanying the Product This Warranty applies only to VoIP Products and does not cover any other products including any third par...

Page 3: ...r 4 Troubleshooting 15 T1 I Press the ON OFF Switch and the Power LED on the MTA Does Not Light 15 T2 How do I Find Out my PC Network Information 15 T3 My PC Does Not See the MTA 17 T4 How Do I Log Into the MTA to Change a Setting 19 T5 My ISP Expects a Login and I Haven t Set Up the UserName Password in the MTA 20 T6 How Do I Reboot the MTA 21 T7 My ISP Checks MAC Addresses and I Haven t Set Up t...

Page 4: ...ply to your installation We have placed visual hints before important sections Essential for tasks or questions that every user should answer for themselves before continuing and legends to signify that the following section is primarily of interest to Cable DSL or Network users The organization of this manual was designed so that if you read the Before You Start and the Installation sections the ...

Page 5: ...s the RJ 45 Express Start Installation Card This manual Connection Requirements Using the MTA requires Broadband connection direct to the Internet such as through a cable or DSL modem Note in most cases it is counter productive to place the MTA behind a firewall or shared Internet Connection else the Quality of Service features which determine the quality of your Voice Over IP communications may n...

Page 6: ...ware Address Requirements Some Internet Service Providers require that once a network card connects to the service only that network card can connect to it in the future If in your experience you ve found that if you ve ever tried to connect a computer other than the one that you normally use to your Internet connection and it wouldn t connect at all even though you entered the correct user name a...

Page 7: ...sis Connectors and Switches All the connectors are of different shapes or sizes and are clearly labeled to make it difficult to place the wrong cable in the wrong jack Tip WAN stands for Wide Area Network The cable between your broadband modem and the MTA goes into this plug In the following chapter you ll find an illustration of the back of the MTA the following describes each plug or switch Conn...

Page 8: ...otection and if possible an uninterruptible power supply and plug the other end into the jack labeled DC12V on the back of the MTA Turn the ON OFF button of the MTA to OFF position The power LED the top light on the front panel should NOT be lit Connecting the Analog Telephone s 1 Locate the telephone cables in the MTA kit Note you can use your existing telephone cable of course Using the new cabl...

Page 9: ...ill be the highest quality possible If however you re confident that your network provides a good throughput that it has a DHCP server and that your firewall will let traffic through on port 5060 you can simply plug an Ethernet cable into the WAN port of the MTA plug the other end into your network turn it on wait up to ten minutes in case the MTA needs to update its firmware and then start making...

Page 10: ...me in the kit then ignore step 3 and leave the plug in the back of your PC alone Instead unplug the other end of the cable from the back of the broadband modem Then connect that end to the jack labeled PC on the back of the MTA The only reason we recommend using the cables in the box is that they are new and less likely to cause problems if you use your own cables and require tech support please b...

Page 11: ...n that you re using your own cables Checking the PC to MTA Connection At this point the MTA should be connected only to the analog phone and to the PC or your switch Do not connect the broadband modem to the MTA yet this enables us to check the MTA PC communications more easily 1 Turn the power on for the MTA using the ON OFF button on the back of the MTA The LED Power indicator top light on the M...

Page 12: ... when establishing a connection proceed to the Troubleshooting section and locate topic T5 My ISP expects a login and I haven t set up the UserName Password in the MTA Note see page 4 of this manual for a fuller explanation 3 You saw the login screen as in the illustration above but you know that your broadband connection checks the MAC network hardware address when establishing a connection proce...

Page 13: ...eady when the TEL1 light is constant Please wait till the MTA is ready before using the PC for any important Internet related tasks because if the MTA finds a firmware upgrade and reboots it will interrupt the PC s connection First Telephone Tests 1 Pick up the analog telephone Do you hear a dial tone Then you may proceed If not and you passed the four tests above locate Troubleshooting topic T9 I...

Page 14: ...wo Can you see it Then you re done with installation and you can go on and learn about some of the MTA features If not and you passed the four tests above locate Troubleshooting topic T3 My PC does not see the MTA Now that your MTA is connected and tested and your PC s are connecting normally to the Internet you may review the calling features in the next chapter ...

Page 15: ...nected as an overcharge prevention method Call Waiting 1 During a call regardless whether it s an incoming or outgoing call if there is another incoming call the call waiting tone will sound every 5 seconds 2 If you want to receive the incoming call push and release the FLASH hook Some handsets may have a flash button or the flash hook may a pop up bar or hook or button in the phone s base Your ph...

Page 16: ...t the dial tone dial 73 2 You should hear a confirmation tone hang up and test that your calls are no longer forwarded Note this feature is also available through the web interface How to Access VoiceMail Depending on how your service provider has set up Voicemail the access number and the menu prompts within the system for listening to messages setting up your greeting choosing your system option...

Page 17: ...ss the ON OFF Switch and the Power LED on the MTA Does Not Light 1 Verify the electric socket the AC Adapter was plugged into works by plugging another appliance into it 2 Verify the AC Adapter plug is securely plugged into the DC12V jack on the back of your MTA 3 If the LED Power light is still dark you must contact your service provider T2 How do I Find Out my PC Network Information 1 Verify tha...

Page 18: ...ows ME 2 Type winipcfg and press the enter key A small dialog box like the one below should appear 3 Within the dialog box look for the dropdown list without a label Most likely the list defaults to PPP Adapter Pull down the list most likely it will only have two choices If it has more than two choices you will have to choose your network card by name if it has only two it s the one other than PC ...

Page 19: ...t two conditions by returning to the previous directions If the latter look on your system tray lower right hand corner of your screen find your firewall controls turn to a lower security level and retry Note that the just by being behind the MTA you ve gained firewall protection from inbound mischief For more details on the firewall see Troubleshooting topic T15 How Do I Configure the Router Fire...

Page 20: ...chnical questions of this would be a good time to describe the situation and ask if that person agrees with this description of the situation 2 To reset your PC to expect a Dynamically Assigned Network Address open Control Panel press the Start button and choose Control Panel The control panel appears 3 Locate Network Connections and double click A folder window or a dialog may appear depending on...

Page 21: ...to reset the MTA so that it s in your range subnet of network addresses proceed to Troubleshooting section T8 I Have a Static IP Address But Haven t Set Up the Static IP Address in the MTA Or if you are an expert network technician you can reset the static address es on your PC s to the 192 168 200 subnet if you wish T4 How Do I Log Into the MTA to Change a Setting 1 Open your Internet browser and...

Page 22: ...pears below 3 Locate the WAN Access Interface choice at the top and select the PPPoE option 4 Immediately below the previous option enter the user name that your Internet Service Provider expects in the PPPoE User Name box 5 Immediately below the previous option enter the password that your Internet Service Provider expects in the PPPoE User Password box 6 Some Internet Service Providers expect th...

Page 23: ... appear somewhat daunting it s actually simple and straightforward the key is writing down the right information and then typing it in correctly Setting a MAC address when it s not needed by your Internet Service Provider won t hurt anything Tip setting an incorrect MAC address when your Internet Service Provider checks it will probably disconnect you from the Internet and it may require a call to...

Page 24: ...n preparation you MUST write down or have a printed copy not only the static IP address that your Internet Service Provider assigned but probably a few other items as well Most likely you ll also need to know several other pieces of information such as a gateway a name server a subnet mask and so forth You should have a written communication from your ISP with all the information you need If you d...

Page 25: ...T6 How do I Reboot the MTA T9 I Have No Dial Tone 1 Verify that the MTA s power light is on 2 Verify that your broadband modem is powered on 3 Verify the cable connections between broadband modem MTA PC and or home network as described in the chapter two are correct 4 Check to make sure your phone is plugged into the TEL1 jack 5 If you have a telephone company analog plug available test the teleph...

Page 26: ...ot Receive Calls 1 Have you placed the MTA behind a firewall that blocks the SIP protocol If you are an expert and can configure your firewall yourself the ports to unblock are 5060 and 5090 Unblocking these ports but leaving the MTA behind the firewall is still not a proper solution as it may disable the Quality of Service requests that the MTA makes to provide for the highest quality connection ...

Page 27: ...e user prefers that the other server assigns the addresses and finally if the LAN address of the MTA is then set to the same subnet as the rest of the home network Note if you re running Windows 2000 or Windows XP the IPCONFIG ALL command includes a line called DHCP Enabled If you see Yes on this line and an address further down for DHCP Server then you can be sure you have a DHCP server Just be s...

Page 28: ... User enters 0 or 1 MTA responds with three beeps Turn on or off MTA s DHCP server 1 for on 0 for off followed by 91 MTA responds with two beeps User enters an IP address with instead of dots e g 68 79 21 29 MTA responds with three beeps Set a static IP address for the MTA s WAN port 92 MTA responds with two beeps User enters a netmask with instead of dots e g 255 255 255 0 MTA responds with three...

Page 29: ...ese settings Server IP Type in the DHCP server IP address default value 192 168 200 1 Server Subnet Mask Type in the subnet mask of IP pool default value 255 255 255 0 Gateway IP Type in the gateway IP address default value 192 168 200 1 Start IP Type in the start IP address of IP pool that DHCP server manages default value 192 168 200 2 End IP Type in the end IP address of IP pool that DHCP serve...

Page 30: ...k on Disable This feature may possibly be required by your VOIP Service Provider see their configuration guides for details STUN Server IP Enter the IP address you wish to connect to the STUN server This will be provided by your VOIP Service Provider if they use this optional feature STUN Server Port Enter the STUN server Port This will be provided by your VOIP Service Provider if they use this op...

Page 31: ...addresses will not be able to access the Internet Private Port Range You can also filter users by entering their source port number Users who are connected to the MTA will no longer be able to any port number listed here Private Mac Address Enter the MAC addresses you wish to filter into the Private Mac Address fields The users who have these MAC addresses will not be able to access the Internet V...

Page 32: ... of the security issues Each service host added is kept in a table Use the Port Forwarding link on the main page and the Add and Save buttons to manage the individual service host pair Service Name The name of service being added IP Address PC The target IP address of your PC that should have packets routed towards it Protocol Specify the protocol TCP or UDP Well Known Port If you want to redirect...

Page 33: ...ication Name Enter the application name of the trigger Protocol Select protocol of the triggered port and Incoming port You can select TCP UDP or Both Trigger Port Range For each application list the triggered port number range Check with the application documentation for the port number needed Incoming Port Range For each application list the forwarded port number range Check with the application...

Page 34: ...ation 14 multi cast 29 name server 22 network address 16 network address translation 27 Network Information 5 ON OFF button 6 pass through 29 Password 4 20 peer to peer networking 24 Phone Configuration 24 Port Forwarding 30 Port Triggering 31 Power light 15 PPPOE 10 20 Quality of Service 3 7 24 Reboot 21 Remote Management 28 Requirements 3 ringer 24 Router Mode 27 routing 27 SIP protocol 24 spywa...

Page 35: ...3 3 12330 SW 53rd St Suite 712 Ft Lauderdale FL 33330 Phone 866 359 VOIP 8647 Email support voipsolutions com ...

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