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UG10578-2.0 - Nexus XL User Guide V2.0
6 Service
Void Nexus XL loudspeakers should only be serviced by a fully-trained technician.
No user serviceable parts inside. Refer servicing to your dealer.
6.1 Return authorisation
Before returning your faulty product for repair, please remember to get an R.A.N. (Return
Authorisation Number) from the Void dealer who supplied the system to you. Your dealer will
handle the necessary paperwork and repair. Failure to go through this return authorisation
procedure could delay the repair of your product.
Note that your dealer will need to see a copy of your sales receipt as proof of purchase so
please have this to hand when applying for return authorisation.
6.2 Shipping and packing considerations
• When sending a Void Nexus XL loudspeaker to an authorised service centre, please write a
detailed description of the fault and list any other equipment used in conjunction with the
faulty product
• Accessories will not be required. Do not send the instruction manual, cables or any other
hardware unless your dealer asks you to
• Pack your unit in the original factory packaging if possible. Include a note of the fault
description with the product. Do not send it separately
• Ensure safe transportation of your unit to the authorised service centre.
