Simple troubleshooting
Found a problem you can’t fix? Don’t panic… try these!
‘I don’t have
the right bolts
for my TV!’
The world of TV technology is always
changing – it can be hard to keep
up sometimes. So, it might be the
case that the correct bolt size is not
included… you’re just too
advanced!
Just ask Vogel’s Consumer Care to
request a service kit, and we’ll send
everything you need. Click here to
contact Vogel's Consumer Care.
‘My wall bolts
have snapped!’
You might not be drilling deep
enough… or your drill could be too
blunt, so that the hole is too narrow
and the screw gets stuck.
Use another hole in the wall plate to
fix the wall mount to the wall. Make
sure you use a sharp drill of the
correct size. Use the size of the screw
as indication of the depth to be
drilled.
FAQs
‘Where can I request the correct
bolts for my TV (a service kit)?’
Whatever you need, simply contact your local Vogel's
dealer or Vogel's. Click here to contact Vogel's
Consumer Care.
‘Where can I find installation
videos?’
The installation video can be found at the product page
of your product on our website. It can also be found on
our YouTube channel:
www.youtube.com/c/VogelsForSure
‘How high do I need to hang my
TV?’
The center of your TV should ideally be positioned at eye
level, while seated. The result is dependent on the
location of the holes on the back of your TV. After
attaching the strips to the TV, determine the distance
between the center of the TV and the center of the
wallplate. This helps you determine where to drill your first
hole.
‘How high do I need to hang my TV
in case of a tilt mount?’
When a wall mount with tilt function is used, your TV can
be mounted above eye level.
‘Which bolts or screws do I need to
use?’
Vogel's offers a complete assembly kit with all mounting
materials included in the box, for both your TV and wall.
You need four bolts to attach the mount to the TV, and
three or four screws for the wall (dependent on your
model). Do you miss the correct bolts for your TV? Please
contact your local Vogel's dealer. Click here to contact
Vogel's Consumer Care.
‘Why do you use Fischer© plugs?’
The Fischer© DuoPower plug is widely regarded as the
best standard in plugs. Don’t settle for less!
MA 3010/4010 Series - English
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