T H E F U T U R E O F Y O U R B U S I N E S S D E P E N D S O N E F F E C T I V E C O M M U N I C A T I O N
It’s easy to take a look back and see how far business communications has
evolved over the years. Technology has made it possible for us to become
increasingly mobile, allowing us to respond to customer needs in new
and ever-changing ways. With the Internet taking a firm hold of the
marketplace, your customers may be a block away, across town, or across
the Atlantic. In an increasingly virtual marketplace, the playing field has
transformed. The challenges you face become more complex but the
tough questions remain the same.
• Will you be there when the customer calls?
• Will you make the best impression?
• Will you increase revenues?
Then...
Now...
Be Anywhere, and Everywhere, for your customers.
Thirty-eight percent of America’s work force consider
their cars, homes and hotel rooms a virtual office. This
statistic is expected to rise substantially in the coming
years. With fewer people physically located at an
office location, the ability to stay connected with your
customers becomes an increasingly important challenge.
Telenium
IP
has a host of mobility solutions that can
be teamed up with a single office extension, thus
eliminating the need to juggle multiple extensions
and mailboxes.
A P H O N E E X T E N S I O N O N Y O U R P C
Nomad
SP
is a solution that provides a fully functional
extension of the host telephone system right on a laptop
PC. All you need is a USB headset and a broadband
connection. Nomad
SP
also integrates seamlessly with
contact management software for greater efficiency
and ease of use.
A W I R E L E S S H A N D S E T E X T E N S I O N
Nomad
IP
is a wireless IP (Wi-Fi
®
) handset that operates via
wireless access points placed throughout your site. This
allows your employees to be more productive by freeing
them from their desks. The handset can also be used
from any 802.11b wireless hot spot such as an airport or
Internet cafe.
A P H O N E E X T E N S I O N O N Y O U R P D A
Nomad
PDA
allows you to enjoy the benefits of having an
extension right on your PDA. NomadPDA provides the
convenience of mobility and more at your fingertips!
Be there for your customer or someone else will.
Convenience. We thrive on it. Your customers demand it.
When you’re the customer, so do you. No one likes to
be placed on terminal hold or transferred to voice mail
without an opportunity to talk to a real live person.
Telenium
IP
provides powerful tools that enable you to
always be there for your customers.
H AV E Y O U R C A L L S F O L L O W Y O U
Have your phone ring at another location while you’re
away from your desk. Transfer all calls to your cell phone,
or just the important ones. Do what it takes to ensure
you don’t miss an opportunity.
T O P S H E L F C U S T O M E R A C C E S S
Telenium
IP
comes standard with a powerful Automatic
Call Distribution (ACD) package that will allow you to
better manage your call flow. For even greater control,
Discovery Manager allows you to report on calling
activity for a variety of purposes, from measuring
performance in a call center environment to making
staffing decisions based on peak activity hours.
E L E VA T E I M P O R T A N T C A L L S
Expecting an important call? Desktop Call Control allows
you to see who is calling right on your desktop PC, so you
can take that call, even if you’re already on the phone.
If you’re speaking with your best customer, you can
transfer new callers to an associate or your own voice
mail, all from your PC. Desktop Call Control is available
with optional PathFinder
IP
messaging server.
Mobility.
Presence.
