VMware, Inc.
3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
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GSS Overview
•
RSS feeds
(
vmware.simplefeed.net/subscription
) – RSS
feeds are available to customers and partners interested in
receiving informational blogs, automated notifications
regarding newly released patches and Knowledge Base
articles, as well as notifications about product launches and
other marketing information.
•
YouTube
(
youtube.com/vmwarekb
) – VMware KBTV
leverages YouTube to deliver tutorials from virtualization and
cloud infrastructure experts on a number of topics.
•
Blogs
(
blogs.vmware.com
) – VMware regularly publishes
how-to articles on product-specific blogs written by VMware
experts. Customers and partners can subscribe via RSS and
stay up to date on the latest VMware product information
and implementation best practices.
Customer Support Days
Customer Support Days (
vmware.com/support/customer_days.
html
) is a collaboration that brings together VMware Support, Sales
and customers. These events provide a forum to share VMware
product best practices, tips and tricks, and have discussions with
senior VMware technical staff and fellow customers.
Realize the Promise of Virtualization and Cloud
Computing
With an experienced staff, extensive self-help resources and
proactive use of interactive social media to reach customers
with vital information, VMware Global Support Services delivers
exceptional customer support that goes beyond the basics to
help ensure IT success.
To learn more about VMware Global Support Services, please call
toll-free 1-877-486-9273 in the U.S., or for global contact options,
please see
vmware.com/support/us_support.html
to find the
phone number for your region.
“I cannot praise the support we received enough! The
Technical Support Engineer again resolved our issue
swiftly. The support I have received over the past month
from VMware has been second to none.”
— Senior Systems Engineer, Major Banking and Financial
Services Organization
products. This documentation includes technical manuals,
release notes, tools and libraries. Users can also access to
technical papers written by VMware partners.
•
Download portal
(
downloads.vmware.com
) – VMware
customers can keep their environments up-to-date through
the Download Portal, which provides access to drivers, tools,
patches, release notes and security updates. The portal also
enables access to older product releases and
documentation.
•
Online Support Request
(
vmware.com/support/contacts/
file-sr.html
) – VMware enables organizations to quickly
complete a support request online. Online support requests
are offered to customers with a support contract.
•
Account Management portal
(
vmware.com/support/
licensing
) – Authorized visitors to the VMware Account
Management portal can obtain a new license, modify an
existing license, register or activate a license and manage
the use of license keys.
Collaborative Social Support Interaction
VMware leverages the power of social networks, and other
collaboration tools, to provide rich customer support. These tools
proactively engage customers and partners, and allow
organizations to easily connect with experts who have deep
knowledge of virtualization and cloud infrastructure solutions.
They also provide a way for VMware to evolve its technical
content based on input from customers and partners.
•
Online communities
(
vmware.com/community
) – VMware
sponsored community forums enable customers and
partners to network with peers and share best practices,
issues and resolutions. Participants learn about new
releases, discuss current issues, register for events and
more. VMware communities are the place to meet online
with virtualization experts who use the technology
every day.
•
(
twitter.com/vmwarecares or www.twitter.com/
vmwarekb
) – VMware uses a variety of product-centric
Twitter accounts to provide interactive support to customers
and partners. VMware experts tweet regularly to answer
questions and proactively provide updates related to
announcements, issues and alerts.
•
VMware Toolbar
(
vmwaretoolbar.com
) – The VMware
Toolbar can be installed on an Internet Explorer, Firefox or
Safari browser to connect with VMware experts and staff to
receive instant access to patches, documentation and more.
