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VMware GLOBAL SUPPORT SERVICES, Brochure

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VMware Global

Support Services

Accelerate Your Return on Investment

GSS Overview

B R O C H U R E

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Summary of Contents for GLOBAL SUPPORT SERVICES

Page 1: ...VMware Global Support Services Accelerate Your Return on Investment GSS Overview B R O C H U R E...

Page 2: ...nd online resources enable organizations to maintain continuous operation of their IT environments Mission Critical Support As a complement to VMware Production Support VMware Mission Critical Support...

Page 3: ...arties building solutions for the vSphere platform Hours of Operation 24x7 24x7 12x5 12x5 12x5 6 a m 6 p m local time Target Response Time 30 minutes or less 24x7 for Severity 1 issues 30 minutes or l...

Page 4: ...Support Engineer again resolved our issue swiftly The support I have received over the past month from VMware has been second to none Senior Systems Engineer Major Banking and Financial Services Organ...

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