VMI Northstar Power Conversion, Owner'S Manual

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maIntenance and warr ant y
45
How to Obtain Warranty Service
If you encounter any difficulties with your
minivan, you should first contact the VMI
Mobility Equipment Dealer (“MED”) from
whom you purchased the minivan or, if
you are outside that MED’s local area, the
nearest VMI MED. A list of VMI MEDs can
be obtained by dialing 855-VMI-VANS
(864-8267).
If the VMI MED believes that your
problem would more effectively be dealt
with by an authorized Toyota dealership
(for example, if the problem pertains
to automotive parts covered by the
Toyota LIMITED WARRANTY), you will be
referred to a local Toyota dealership for
warranty service. If the minivan cannot
be operated safely, transportation of
your minivan to and from the Toyota
dealership will be arranged by the MED
and you will be advised by the MED
where and when to pick up your vehicle.
If the vehicle can be safely operated, it
may be more efficient for you to drive
the vehicle to the designated Toyota
dealership for warranty service, in which
case you should make certain that the
MED fills out the Service Information
Form, and you should bring it to the
designated Toyota dealership.
If you are unable to bring the vehicle to
a MED and need to bring it to a Toyota
dealer (for example, if you experience a
problem where there is no MED nearby),
please present the Service Information
Card (pg 46) to the Service Manager of
the Toyota Dealer. If you require help with
this warranty or have any questions or
comments, please contact VMI at:
VMI Customer Advocate Center
5202 S. 28th Place
Phoenix, AZ 85040
855-VMI-VANS (864-8267)