VME VMIVME-2131, Instruction Manual

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6.4 OUT-OF-WARRANTY REPAIR POLICY
The following sections describe VMIC's policy on repairs and warranties
on repaired products.
6.4.1 Repair Category
VMIC's repair policy of standard products is divided into two categories,
depending on the item to be repaired. These categories are:
a. Product Exchange
b. Fixed Price Repair
Category 1 (product exchange) represents the fastest turn around of the
two categories. In this case, the customer sends the malfunctioning product to
VMIC. VMIC will return an operational product to the customer within 72 hours of
receipt provided VMIC has the product in stock.
Provided that the returned product is repairable customers should contact
VMIC prior to returning products for repair to determine stocking status.
Category 2 (Fixed Price Repair) applies to products returned to VMIC for
repair and subsequent return to the customer.
Return authorizations are required on all product repairs, and all purchase
orders should refer to VMIC's RMA Number which is assigned by VMIC's Customer
Service Department.
6.4.2 Repair Pricing
Contact your factory representative for repair pricing. Current pricing can
be found in the Repair and Replacement Policy in the most current Standard
Conditions of Sales Document (F0109-91). Refer to exclusions (Section 6.4.7).
6.4.3 Payment
Payment is due upon delivery or at VMIC's option, net thirty (30) days
from the date of delivery. Payment should be made to:
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