TAP-42X SerieS
21
A.J. Antunes & Co.
P/N 1010976 Rev. G 03/12
trOUblesHOOtInG
problem
possible cause
corrective action
Unit does not have power.
The power cord is not plugged into the appro-
priate outlet or control box.
Plug power cord into the appropriate outlet.
The unit is plugged into a switched electrical
outlet.
Plug the power cord into an unswitched outlet.
SMART Controller Control Board is inoperable.
Contact your maintenance person or Authorized
Service Agency.
Transformer is defective.
No water comes out of the filter
system.
Inlet/Outlet Ball Valves closed.
Open the Inlet/Outlet Ball Valves.
System depressurized.
Run System Pressurize program.
Drain Valve is stuck open.
Clean, rebuild, and/or replace the Drain Valve.
Rinse Ball Valve is open.
Close the Rinse Ball Valve.
The system may be in a flush cycle.
Wait for the flush cycle to end.
Wiring Harness incorrectly connected to sole-
noid valves.
Confirm wiring harness connections.
Wiring harness has broken wire/connection.
Repair or replace the wiring harness.
Inlet Strainer (if installed) is plugged.
Clean or replace Inlet Strainer
Ultra Filter Cartridge is plugged.
Replace Ultra Filter Cartridge.
Carbon Element is plugged.
Replace Carbon Element.
Low water flow comes out of the
filter system.
See above.
See above.
The inlet water pressure is too low.
Boost the inlet water pressure.
The outlet check valve may be plugged or
defective.
Clean or replace the outlet check valve assembly.
The inlet flow restrictor may be plugged.
Clean or replace the inlet flow restrictor.
Water tastes bad.
Carbon Element needs replacing.
Replace Carbon Element.
Storage/shipping solution not completely
flushed out of the system.
Flush the system for a longer period of time; replace
carbon element.
Biological growth in pipes.
Sanitize plumbing.
Water condition changed.
Consider installing additional filtration.
Broken capillaries in Ultra Filter cartridge.
Replace Ultra Filter cartridge.
Flush runs continuously.
Drain Valve stuck open.
Clean, rebuild, or replace the Drain Valve.
Controller sending continuous signals to valves. Replace the controller.
Flush runs too long.
[Factory set single flush cycle is 1
minute; up to 3 consecutive cycles
possible (total 3 minutes)]
Flush settings changed from factory setting.
Confirm flush settings; change back to factory settings.
Inoperable SMART Controller.
Replace the SMART Controller.
Flush occurs at a time of high water
usage.
The controller time clock is set incorrectly or
setting was lost due to power loss.
Set time clock to correct time.
Flush time set wrong
Set flush time to acceptable time.
Water splashes at drain during flush.
Drain line not positioned properly.
Reposition the end of the drain line.
Drain not capable of handling high flow rate.
Clean drain; find alternate drain.
Water leaks at ends of the filter
cartridge after changing cartridge.
O-Ring not lubricated.
Lubricate O-ring with food grade lubricant.
O-Ring is split, cut, or twisted.
Replace O-ring.
Cartridge end connections are loose.
Tighten with wrench; replace fittings if needed.
Water leaks from Carbon Bowl.
O-ring not lubricated.
Lubricate O-ring with food grade lubricant.
O-ring is split, cut, or twisted.
Replace O-ring.
Water leaks from system fitting or
connection.
Fitting broken or loose.
Tighten or replace the fitting.
Not enough pipe thread sealant used.
Redo the fitting with the proper amount of sealant.